American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,797 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2797 Customer Comments & Reviews

Loading Reviews ...
J
Jessica
Dallas, Texas
5/14/2018
I wish they had negative stars because I would rate them. DOES NOT help with major repairs. Had them for 4+ years, had a a couple of minor items, but when the major item needed repair they claimed it was not installed correctly, after working for 14 years. DO NOT RECOMMEND THIS COMPANY. RUN AWAY FROM THEM


B
Bobby B
Atlanta, Georgia
5/14/2018
I was okay with this company...until recently. My compressor went out on my A/C on a Friday. They did send someone out the following Monday to confirm it. The next day, they said the part was in stock and the contracted company would be calling me to schedule an appointment. The contracted company, Best Way Mechanical, was unprofessional because I waited until Thursday and did not hear from someone until I had to call. When I reached someone, they scheduled the installation for Monday. Mind you, at this point, it had been a week with no air in GEORGIA. Temps were not bad but they are heating up. On Monday, I get a text from the contracted company Best Way Mechanical saying they went to... Read More


D
Donna
Dallas, Texas
5/14/2018
I have been with them for 4 years. I am very unsatisfied. Waiting on the phone for 52 minutes and paying 55.00 dollars a month for this unsatisfactory service. On top of the 100.00 to sent a unreliable repair man out.


D
Diane D
Dallas, Texas
5/13/2018
This is amazing. I read your review ( Consumer Advocates) of this company -- it was bright and shiny. Then at the end I begin reading the Customers Reviews. They are HORRIBLE. Not one was a god report! People trust companies like your to give us advise. Many times people "scan" just read half of an article...the top half. They stop and make their choice I would like to understand, how could your company give the review that was written for American Home Shield. You might want to know, why would a person go to this length to complain about a companies review. The reason is because of your companies reviews caused me to signed up with American Home. I was one... Read More


D
DeAnn M
Jacksonville, Florida
5/9/2018
The customer service is horrible with this company. The representatives have a lack of formal customer service training which contributes to bad interaction with customers. They drop your call if they don't have answers to your inquirries rather than escalating your concern. I have an ongoing problem with an A/c for the past 3 years. Each year, I have paid out of pocket for refill of a freon leak ($140-$500) because the warranty contracts with low quality repair companies who have not diagnosis it properly. This service company has serviced my a/c 3 times for the same problem the last 2 years. The time before that, a different a/c companies serviced it 2 times in 1 year. All service... Read More


S
Shirley
Los Angeles, California
5/8/2018
The customer service is horrible and you would not have anyone to talk if you have a problem. My dryer is not working for the past three months and they are not responsive to fix it properly. Long hours to get to you and the operators are not knowledgeable . I had this insurance for a long time . It used to be good but now you better avoid this company.


S
Shalon
Dallas, Texas
5/8/2018
This company uses low quality local vendors, hence the price. Their customer service when you have a problem is chaotic, no on seems to know what's going on and that's IF it doesn't take you 45 mins to reach a real person!! I've had to work with them often as a property manager. I do not recommend them.


B
Beverly
Atlanta, Georgia
5/8/2018
I purchased American Home Shield several years ago, due to living in an older home. I just used it for the first time this past November. During one of the coldest periods in our area, my central unit went out. It took 7 days before they were able to fix my problem. I paid the increased service fee of $100 from the $50 that I initially signed up for. Now it is May and my central air went out. 10 days later they are here to fix it. Because they are installing a new compressor, I am told that I need 8 pounds of freeon, which costs $75 per pound. I thought okay, because I already paiy d the $100 service fee. BUT........ American Home Shield only paid $10 per pound for the... Read More


S
Stephaine
Dallas, Texas
5/7/2018
I purchased AHS on September 30, 2016. It was effective on 10-15-16 with an expiration date of 10-14-17. I called customer service on 8-11-17 to put in a request to cancel my service on 10-14-17 because the price had increased and I no longer wanted their service. The agent said she had set it to cancel for 10-14-17. On 10-15-17, I was charged a monthly fee of $52.99 which was the new increased monthly fee under a new contract that I did not agree too. I called AHS back and the agent stated that it was an error and the fee would be returned. It wasn't. On 11-15-17, I received another charge for $52.99. I called again and was told the exact same thing. I called my bank to... Read More


T
Terry F
Dallas, Texas
5/7/2018
Substandard company and poor customer service in response to solve a trade service call fee of $100. A service provider was sent out to my property that I rent out to make a service call, but after showing up was turned away because the single parent tenant living there was not made aware of this service request. Now, clearly this is totally a failure on our property manager part to communicate to her that a repair man was coming out. Nonetheless, he did not make his service call and I had to call AHS to send him back out, but this time ensured that it was communicated to the tenant. To get to my issue with AHS, is when I called them to request they send the repair guy back out, the... Read More



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9.7 / 10
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