American Home Shield Home Warranty Review
2,612 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2612 Customer Comments & Reviews
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I have had my water heater break down. It is 20 years old. When the service man came, a he found was the heating element needed replacement. I was so relieved. Next my air condition was giving me problems. The repairman was here about 4 times in two month. The unit was 19 years old. The day before I went on a trip, they put on a complete new unit. I was so grateful!!! I have relied on American Home Shield for a while. I've never been disappointed on the service people they have sent.
They have always covered the items needing repair. However we have had to make repeated calls to keep the process going. Had we not made these calls I have no doubt we would still be waiting for resolution. Living in a rural area is a challenge For them because they don’t have many vendors able and willing to work with them. We have heard from the vendors that the main reason they don’t like working with AHS is that AHS is very delinquent in reimbursing them for their work. To the point where some have dropped that relationship. Also I regards to the multiple phone calls we have made to AHS to obtain updates etc. we have been on hold for as long as 2 hours. On average the hold time... Read More
My only complaint is the wait time when trying to get someone to answer your telephone call! I waited once for ONE HOUR and FIFTY-FIVE minutes!!! Another time was ONE HOUR and SIXTEEN minutes!!! The electric company was fantastic! He said that he would come at a certain time; couldn't make it and told me he would be later and came and finished the job in a timely manner! He was friendly and courteous!!
Not telling people anything they don't already know, but here's how AHS scam works when it comes to expensive repairs (e.g. a furnace): Replacing a furnace costs $4500 in my area. AHS only reimburses the contractor $1200 or so. The contractor has to make up the difference (they are a small business, after all), so they charge the customer the remaining $3300 for "ductwork modification," "fuel line modification," or other items that the AHS contract specifically doesn't cover. The contractor gets paid, AHS gets away with paying 1/4 of the actual cost of repairs, and the customer is left holding the bag. Saner options like getting a different unit so that there are no modifications, etc.... Read More
Be warned the many, tiny loopholes in the American Home Shield Warranty. For example, while repairs are covered, access is not. AKA I am supposed to lift the dryer off my stackable washer/dryer so they only have to pay one repair person instead of two. To me that is completely unreasonable. The repair person said he was happy to send a two person team, but AHS said they won't pay for that. Basically have thrown my money away on this. I'm cancelling today.
whirlpool washing machine needed replacement. it was replaced with a GE washer not a whirlpool and took over a week to be replaced.
AHS had been Great. I have used them for 10 years and they always respond to my request and the service has been excellent. Frances Stewart
This is the worst service I have ever had! They do not respond to messages on FB, and their phone time wait is horribly long! They keep giving me a different excuse for why they have not paid, and have now denied the claim for false reasons! How can I get them to resolve this claim... their negative review rate on the BBB site is 96%!!
As a new homeowner I purchased a home warranty so that I could feel a sense of security. I wanted a tool that would enable me not only to save money but most importantly to deal with reputable companies because there is a certain automatic vulnerability when you need a repair of any sort. I'm dissatisfied with American Home Shield because I feel they fail to protect me as their client by not better scrutinizing the practices of their repair contractors. I have had multiple encounters with their contractors and thus far it is always been a an additional stress to protect myself from being overcharged or fighting about work that is done poorly. American Home Shield falls short in meeting... Read More
The way you all took out my payment from my checking account without is WRONG! I had to pay $300 in overdraft fees and y’all didn’t care. I think it was wrong and illegal