American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,612 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2612 Customer Comments & Reviews

Loading Reviews ...
Barbara C
Port Orange, Florida
2/14/2018
I have had my water heater break down. It is 20 years old. When the service man came, a he found was the heating element needed replacement. I was so relieved. Next my air condition was giving me problems. The repairman was here about 4 times in two month. The unit was 19 years old. The day before I went on a trip, they put on a complete new unit. I was so grateful!!! I have relied on American Home Shield for a while. I've never been disappointed on the service people they have sent.


D
Doug
Cookeville, Tennessee
2/14/2018
They have always covered the items needing repair. However we have had to make repeated calls to keep the process going. Had we not made these calls I have no doubt we would still be waiting for resolution. Living in a rural area is a challenge For them because they don’t have many vendors able and willing to work with them. We have heard from the vendors that the main reason they don’t like working with AHS is that AHS is very delinquent in reimbursing them for their work. To the point where some have dropped that relationship. Also I regards to the multiple phone calls we have made to AHS to obtain updates etc. we have been on hold for as long as 2 hours. On average the hold time... Read More


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Elene C
New Haven, Connecticut
2/14/2018
My only complaint is the wait time when trying to get someone to answer your telephone call! I waited once for ONE HOUR and FIFTY-FIVE minutes!!! Another time was ONE HOUR and SIXTEEN minutes!!! The electric company was fantastic! He said that he would come at a certain time; couldn't make it and told me he would be later and came and finished the job in a timely manner! He was friendly and courteous!!


Art V
Port Chester, New York
2/14/2018
Not telling people anything they don't already know, but here's how AHS scam works when it comes to expensive repairs (e.g. a furnace): Replacing a furnace costs $4500 in my area. AHS only reimburses the contractor $1200 or so. The contractor has to make up the difference (they are a small business, after all), so they charge the customer the remaining $3300 for "ductwork modification," "fuel line modification," or other items that the AHS contract specifically doesn't cover. The contractor gets paid, AHS gets away with paying 1/4 of the actual cost of repairs, and the customer is left holding the bag. Saner options like getting a different unit so that there are no modifications, etc.... Read More


Julia S
Perris, California
2/14/2018
Be warned the many, tiny loopholes in the American Home Shield Warranty. For example, while repairs are covered, access is not. AKA I am supposed to lift the dryer off my stackable washer/dryer so they only have to pay one repair person instead of two. To me that is completely unreasonable. The repair person said he was happy to send a two person team, but AHS said they won't pay for that. Basically have thrown my money away on this. I'm cancelling today.


Michael S
Grand Rapids, Michigan
2/14/2018
whirlpool washing machine needed replacement. it was replaced with a GE washer not a whirlpool and took over a week to be replaced.


F
Frances S
Fort Worth, Texas
2/14/2018
AHS had been Great. I have used them for 10 years and they always respond to my request and the service has been excellent. Frances Stewart


Wendy S
Duluth, Minnesota
2/14/2018
This is the worst service I have ever had! They do not respond to messages on FB, and their phone time wait is horribly long! They keep giving me a different excuse for why they have not paid, and have now denied the claim for false reasons! How can I get them to resolve this claim... their negative review rate on the BBB site is 96%!!


V
Valencia B
Las Vegas, Nevada
2/14/2018
As a new homeowner I purchased a home warranty so that I could feel a sense of security. I wanted a tool that would enable me not only to save money but most importantly to deal with reputable companies because there is a certain automatic vulnerability when you need a repair of any sort. I'm dissatisfied with American Home Shield because I feel they fail to protect me as their client by not better scrutinizing the practices of their repair contractors. I have had multiple encounters with their contractors and thus far it is always been a an additional stress to protect myself from being overcharged or fighting about work that is done poorly. American Home Shield falls short in meeting... Read More


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Lashawn s
College Station, Texas
2/13/2018
The way you all took out my payment from my checking account without is WRONG! I had to pay $300 in overdraft fees and y’all didn’t care. I think it was wrong and illegal



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry