American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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After dealing with American Home Shield and reading numerous complaints that mirror my own experiences, I would not give any credibility to Consumers Advocate's ratings.
I am cancelling my contract ASAP! I just found out that the case in lieu option was less than what I had to pay out of pocket to get my water heater replaced with my personal warranty bc the company is still waiting on the water heater and today makes it 13 days today and I would still be w/o water! So I paid out of pocket so I could have water. The company they sent out told me it would be $1300 for his company to I install a new water heater with 12 yr. warranty like what I have now. AHS offered me $125 for a hotel room for 1 night which was on 4/18/19 while we wait on the water heater...now they said they could repay me $102 for my cash in lieu amount. I pay the highest amount premium... Read More
One the worst company . It is waste of money and I don't know why consumer advocate doesn't follow up with people's comment .any way I had a leaky shower drainer I paid the deductible 100$ after a week and my phone call a contractor showed up he said the drainage has rust and worn out .and American home shield supposed to cover it week later I contacted them and they said they can't cover it . American home shield stranded me and I had find someone else to do the job . Afcourse no one wants to work on some one else is job . I don't recommend this company to any one and I had them for 2 years
I can’t even rate this company my 3 year old refrigerator was not keeping my food cold so I called American shield they sent out a contractor right away after his first visit he assured my husband the frig was working and it was for two days so I called American shield again and they sent the same contractor out who once again upon leaving said the frig was fixed while this time it worked for one week so I called this company again and they again sent the same contractor who said this time he need to order parts and that would take 3 working days once the parts came in the called to make a appointment on a day and time that I could not take so I had to wait until the following week but... Read More
I have a contract that covers "improper installation" but they say my water heater was properly installed but the VENT was not and that DAMAGED the heater (it was not checked) so they refuse to honor the contract
So,
1 the tech refused to check the water heater because was improperly installed: vent downward and on a pedestal without a pre-filter
2. AHS called and said the heater was damaged, how did they know?
3. AHS said the "improper installation" only covered the water heater and not the vent
4. AHS refused to honor the contract after 3 years coverage
Isn't it a classic scam? why don't you have -1 stars?
My water heater went out. The tech told me I would have to pay some additional fees, but the one that bothers me is the $150 gas permit charge. Here is my contract:
When completing an American Home Shield (AHS) approved repair or replacement, AHS will pay the cost to:
e. Obtain permits up to $250 per occurrence;
f. Correct code violations and/or upgrade to current code requirements up to $250 per occurrence;
Customer service is terrible. I do not recommend them at all.
Three weeks since my washing machine does not work, I have been assigned to a contractor that can’t fix or don’t know their job. I have never experienced this terrible issue on any other insurance.
Couple weeks ago, I had contacted that company for a service request. The agent who handle my requests was very insensitive and uncompassionate. I have informed her that I need the service after 6 pm but she informed me that her company would not assisted me after being them for 13 years.I informed her that my home temperature was 86 degree and I have 2 children I needed someone to come by after 6 pm. She insisted that she had consulted with her supervisor whom told her no after being on hold for over 10 minutes. I had requested a call back form her supervisor who never called me back. I had to pay another company to come over that day fixing my AC after 6 pm. I hope that no one else has... Read More
Extremely misleading customer service. I was a AHS warranty client for more than a year. And once we actually had a problem (garage door opener burned out) AHS desperately took every action to DENY coverage. Their technician showed up after 4 long days, failed to properly diagnose the problem, and stuck us with a $100 bill. They said they wouldn't cover the problem with my garage because of a problem with my "springs" even though it was very obvious that the motor itself had failed. Literally the very next day I was able to have a second company come out and fix the problem by replacing the motor. The second company even said the springs were totally fine. I then presented all this... Read More
I have had AHS for about a year. I went through them to get my washing machine repaired, and it has now been 23 days and my washing machine is still not repaired. That should speak for itself, but I'll go on. The contractor they utilized to come out and fix the washing machine has been horrible; they don't answer their phone or return calls, they have taken nearly a month to get a part, they didn't get the right parts...just an unending supply of excuses and poor customer service. I reached out several times to AHS, begging them to send a different contractor so I can, you know, do my laundry, and each time it has been an extreme hassle to even get through to a live person, and each... Read More
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- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
