American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
Recently had water heater replaced. I had call AHS several times for them to expedite the order due to possibly of leak could occur in attic where water is located and cause considerable damages. The first agent seemed not to know what a water heater was and entered the wrong information. A second agent called back and corrected information and had contractor dispatched. Contractor came, called in information to AHS and told me it would probably be 4-5 days before water heater could be installed because AHS had to order water heater, ship to pickup location. Contractor stated once received they would put on schedule. After reviewing contractor work agreement/write up, I had to pay a new... Read More
I was with AHS for a few years. Every time I had a plumbing problem it would take at least a week to get someone out. I switched to ARW!
American Home Shield is a total scam. Do not trust - would have been better off just giving the $600 premium to a new home owner rather than "an insurance policy" that is worthless.
In 2002, this was one of the best warranty company that I could have ever invested in. I recommended them to my elderly parents, and they have been a sore in their sides every since. In February they delivered a dryer in the center of their living room floor and over a month later it has not been installed. They have been charged double fees for the same service and it takes months for them to receive refunds. The quality of repair people has also decreased. I’m not sure why the quality of the company has changed, but buyer beware. My realtor introduced us to this company many years ago and now we are taking our entire family and going elsewhere. My parents also have had similar issues... Read More
The company is a ripoff . Replaced my Garbage disposal and gave me one 1/4 of the size of mine and said if I want the same thing I have to pay more in addition to the $100. I paid. I'm fighting to get my money back and will cancel them after that. They use these contractors who are so Rude and can barely speak English . AHS should be ashamed of themselves to rip people off like this.
NOOOOO STARS!
WILL NOT RECCOMEND! NO COMMUNICATION. THEY HIDE BEHIND LANGUAGE, SO THEY DO NOT HAVE TO PAY.
BUT THEY FAITHFULLY TAKE YOUR MONTHLY PAYMENTS.
PERIOD.
You may recoup your premiums some years, but when you have something replaced that is "covered" in the contract, you will have to pay "up to code" or "uncovered" expenses to the contractor they provide, so it never really covers anything of substance. I gave them a chance for 12 years thinking one day it would pay off. It never did. Fine for small things like plumbing stoppages or minor repairs.
I AGREE WITH SEAN! I STILL HAVE A BIG HOLE IN MY WALL BEHIND THE WASHER WHERE I HAD A LEAK AND AHS SENT A FAT, SLOPPY, PLUMBER TO FIX THE LEAK. HE CUT THE HOLE IN THE WALL TO GET TO THE LEAK AND AHS HAS YET TO SENT A CONTRACTOR TO REPAIR THE HOLE IN THE WALL!
My kitchen faucet broke .They replaced with nothing like I had.They replaced with cheapest faucet.I was not satisfied
I think this company is a rip-off. I had their coverage for over a year and tried to see things their way when they denied virtually every claim I filed (I should note that it costs us $125 to file a claim whether they end up fixing anything or not.) The last straw for me was when our garbage disposal started leaking (probably because it simply rusted due to age.) They've set up their service so the technician that comes out doesn't actually tell you whether it's going to get fixed or not. Just that they need to get authorization from the company. And then it was denied because he said he found a chicken bone in it. I saw the bone he was talking about. It was less than a quarter of... Read More
Top Rated
Our Partner
- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
