American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Terrible home warranty company! Wasted money and time. Too many steps in the process to get the work done...
This is a terrible product. DON'T WASTE YOUR MONEY!! The fine print keeps them from actually covering what you think is covered. Slow to respond and when they do you get contractors from out of the area that are difficult to deal with. I could go on an on about the terrible service from both AHS and their contractors.
Everyone should understand that AHS uses the "lowest bidder" for service. The old adage "You get what you pay for" certainly applies here. When a Service Tech is assigned, you should immediately check their rating on Google and DEMAND that they assign a more reputable one if you don't like what you find. They will fight you but stand your ground and they will eventually give in. Also, the contract is written so that there is an escape clause for almost everything that they feel is not covered and don't want to pay. I have had to take them to small claims court twice and both times they settled before court date. The fact is it is more expensive to fight a claim of less than $2000 that to... Read More
AHS is my first warranty company and this company has set the bar extremely low. My first and only service request should have been easily fixed. That is not the case. On April 22, AHS’ contracted supplier, Gator Drain & Plumbing, arrived at my home to assess the issue...low pressure hot water only. The service tech said it was the valve and would require a new faucet. By the time he left, I had no pressure in the hot water and low pressure in the cold. It was left up to me to contact both AHS and the plumber for an update, as neither company called to schedule the follow up repair. Scheduled the second appointment, which meant I would need time away from work. Second technician did... Read More
American Home Shield provides the WORST customer service. I highly recommend to never enroll in this service. They continue to charge after you have canceled your contract with them, and I have been fighting with them for two months now to refund the money that have taken from me. Absolutely pathetic service.
I enrolled in this program 13 years ago and the service is gone down a lot. The customer service is now the WORST. I will NOT be renewing my contract with American Home Shield. They will NOT refund your money back if the service person comes out but cannot work on your item. The cost of the service is almost $900.00 a year..save your money and buy your new replacement item.
I have a home warranty through American Home Shield (AHS). On March 31 I arranged a service visit for a clogged floor drain, a covered service under the contract, through AHS. They arranged for a contractor, to come to fix the clog. The company technician properly diagnosed that the drain was clogged and attempted to clear the clog through the floor drain. He could not clear it and left. We later received a notification from AHS that the contractor said we needed clean outs installed to clear the clog and installation of such was not covered. We, in fact, already have two clean outs installed, one inside and one out, but the contractor did not take the time to find and use them. Since AHS... Read More
A repairman sent by AHS did a faulty job on my washing machine repair which resulted in three rooms of my house flooding. I called AHS immediately. Their response? "We're not responsible for water damage, sir." Then they charged me the $75 fee. Contractor did not accept responsibility. AHS does not accept responsibility. What's left? I am out nearly $4K for my home insurance deductible. Cheats. Crooks. Horrible company. Horrible service. Would never recommend. Will never use again.
Bad warranty company. With bad contractors. They send a technician to see my mother’s dishwasher, the tech just turn on the machine. And told her to call a plumber. I call a plumber (friend of mine) and fix the problem in the dishwasher. Nothing to do with plumbing. When I complained to AHS all they say is well you should call a plumber. When a complained with A+ applaince. They at least apologize and said that didn’t paid their tech. AHS have no regards of their costumers. I do have my fair experience with home warranty companies with the 3 homes that i bought in my life time and at least have the decency of apologizing and follow up with costumer when they find out that something... Read More
I have had 3 horrible instances including today. The person sent out saw a tool and said we were at fault for breaking a pipe INSIDE THE WALL. He then tried to get $400 cash from my dad to get it fix for $800 total. Said he’d get it up front then go do another job and come back. Horrible business practices.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
