American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I AM ASHAMED TO RECOMMEND ANYONE TO THIS COMPANY, AFTER MY TERRIBLY BAD EXPERIENCE WITH TRYING TO GET MY KITCHEN DRAIN LINE CLEARED AFTER IT WAS BACKED UP .... THEY NEVER HONORED THE CLAIM.... I ENDED UP GIVING ROTOR ROOTER $ 150 TO HAVE MY DRAIN CLEARED .... THIS COMPANY GIVES YOU THE RUN AROUND AND TRIES VERY HARD NOT TO HONOR A CLAIM....
WHAT A RACKET ! ..... I JUST CANT IMAGINE HOW THEY GET A 5 STAR RATING.... MY HOME WARRANTY WAS GIVEN TO ME BY THE HOME SELLER AT THE TIME OF PURCHASE APPROXIMATELY $600 VALUE... I SHOULD HAVE TAKEN THE CASH INSTEAD..... WHAT A WASTE OF MONEY !
I'm not sure how they are rated so high. The company may be rated in Tennessee, but the call center is definitely in India, and trying to get a broken AC in AZ fixed at 115 is near impossible.
This is the third home warranty company I’ve used. My experience with them of making a claim is worse that the other two companies. When my refrigerator was determined to have a seal system problem, AHS claimed that they didn’t receive any work order invoice from the repair company. I discovered that this is a stalling tactic AHS uses to delay paying for repairs. I’m still waiting for my fridge to be repaired.
In June I sold my home so I called and cancelled my policy. I had prepaid for the year Dec to Dec. I get a bill for $62 for canceling. I called and a hour later finally got someone that could tell me why I wasn’t getting a refund but being charged $62. I had had a plumber and an electrician come out for repairs so I had to pay for those two calls that totaled over $800 so my 5 months of prepaid was used to pay that bill, with $62 left to be paid. Now this company sent a plumber that was 2 hours south of me and an electrician that was a ferry ride and 2 hours to the west of me to come and take care of my repairs. I lived a hour north of Seattle. There has to be closer repair... Read More
Unfortunately, all of the information which reviewers are reading, regarding the "Positives Compliments" regarding American Home Shield, herein, known as (AHS) may have been true, accurate and correct at one time. As a customer of AHS for about 11 years, their ability to provide outstanding service has declined within the last few years. Customer service representatives are now extremely difficult to understand, especially in an emergency situation. AHS's vendor list is definitely limited in the area I reside. If you, the paying customer has a problem, and wishes to speak with a supervisor, or have the call escalated, the representative will place you on hold. They will check... Read More
Run fast & far away from this company-they would not fix a covered electrical problem-stating “it works” The light in master bathroom shower will only work if the light in an entirely different half bathroom is on .So if someone is going to take a shower -you must walk out of master -go thru bedroom -down hallway & into half bath to turn that light on in order for shower light to work -I only wish an employee from this company could be taking a shower & if someone uses half bath & is finished turns off the light bc they will now be taking a shower in the dark. I was even told that if the switch to may shower light was located at the front door they would still deem it as “it works”... Read More
This is the worst company ever. Customer service has no clue to what they are doing. When I canceled service they charged me $51.00. This company is horrible. I wouldn't recommend this company to anyone.
Customer service is completely clueless. I keep speaking to people that have no idea what is going on and is not able to solve anything, I called the I don't know, I don't care attitude. They always put me on hold, I am spending at least 4 hours a day trying to get my problem solved, but nobody is really able to help. Evertyhing started 2 month ago when I put my first claim, plumber found nothing, but he charged me for an uncoverd item, wich I payed out of my pocket. i kept loosig water... I found a leak while I was replacing a shower faucet, I opened the tile from shower and found that the main valve system was leaking. I called AMS again on 6/3/2019 and they sent a plumbing company as... Read More
This company is a JOKE. Please, I beg of you, do not sign up with is company. The do NOT replace a broken appliance with anything close to what is broken. Their billing department is even a bigger joke. This company will find any excuse to make an issue come to their favor.
This company sucks ..... I been dealing with a claim for a leak In my wall for over a month and I keep getting these over seas rep robots with the same answer. They're going to check with the contractors that cut into my wall and disappeared, they never submitted a report and they have not been able to get ahold of them ( PLYMWR PLUMBING) also sucks .... now I have a issue with my hvac ...great have to call on this now .... I luv my home shield....NOT
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- Covers some pre-existing conditions
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