American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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SCAM!!!!! Please, please, please DO NOT EVER go with this company for your home warranty. My boyfriend and I purchased our home last June. Everything had been going fine with no issues until about January. Unfortunately, the furnace and hot water heater both began to have problems around the same time. When our furnace stopped working in the winter, we were told by a representative that HSA had 48 hours to contact whomever their contract was with to repair the furnace and that whatever company that was had an ADDITIONAL 72 hours to come fix the issue. Being that it was winter and we have two young children, we chose to pay for the repair ourselves rather than wait. Several months later,... Read More
This company is a big scam. It took them two weeks to fix our refrigerator and now it is broke again. I hope I can find a company that actually cares.
I had to wait for 3 weeks to get an AC unit replaced along with reimbursement for a service fee that was charged double on my account. They tell you scripted info and don't provide accurate information in regards to replacements for warranty items. However they are the no. 1 warranty Co in America.
Please allow me to add to the comments on this page. I had a water heater that went bad and required to be replaced. The replacement took over a month to get the water heater up and working. The company that was sourced to handle the issue kept dragging the job out. American Home Shield would not let me get another contractor.
Four months later the water heater went out again. When I called American Home Shield they stated that I needed to contact the manufacturer of the water heater. When I got the thermocouple fixed, American Home Shield refused to reimburse me.
How does this work?> They get a payment each month, yet fail to respond when needed
TERRIBLE! Save your money. They are unprofessional and highly ill-equipped to handle any concerns from their paying customers. This is a scam!
A good investment. However, too many nonsensical service refusal reasons. i.e. contractor will not repair leaking a/c system because there is too much coolant (Freon) still in the system. Wait for hundreds of dollars of Freon to leak out before technician will return to repair leak. Quality of a/c and electrical contractors is often very poor. Technician would not replace pool pump that was screaming with failed bearing, was red hot and only feet from the pool heater gas line, because pump had not actually seized up. On the positive side., their website is excellent and customer service is pretty good for this day and age.
Summary version: We got near the end of our warranty, so AHS strung us out and left us high and dry to avoid having to pay to fix the HVAC. Do not trust or us this company. My wife and I purchased our house in May of 2018, and we got a year's worth of warranty when we bought it. Our HVAC needed servicing in early May of this year, so American Home Shield sent out a tech from some company to fix the problem. He failed. We called around a week before our warranty expired to set up a service to fix it, and we received confirmation that even though the service would be after the warranty expired, it would be covered by the warranty. The technician arrived, made a recommendation, and... Read More
Told I had to pay $75 and wait 24-48 hrs to have someone get in touch with me to fix ac on home. 97 degrees daily, but won’t expedite unless 105 degrees. Deal with call service in Philippines
AHS is horrible home warranty. I have been paying $50 dollars a month for over 5 years. So do the math $3000 dollars total. I have had two calls the first one I paid $100 dollar deductible and the call would have cost me $300 dollars seems decent. Second call A/C wasn't working I pay $100 dollars deductible and AHS says they only pay the first $10 per lb for refrigerant. Ok so refrigerant is how much $20 maybe $30 dollars not even close $110 per lb. So AHS pays less than 10% to recharge the system. So the call without a warranty $175 plus 2.7 lbs x $110 = $477.5. With my great AHS warranty I paid $100 plus $275 total $375. I'm so glad I paid $50 dollars a month for over 5... Read More
This company is very misleading. You talk to one agent about setting up an appointment and all goes well then you call back to confirm and the next one tells you something totally different
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
