American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This is the most unethical company I ever ran across. They didn’t send me my warranty paperwork which they are suppose provide in witting. My air conditioner stop working these cons week I bought the house. They refused to pay for the repairs.
I think it is pointless to have this home warranty coverage. They do not do much and at the end whatever you are getting back is already paid by your annual payment. And in many cases, you still have to hire a professional to fix the problem. Recently my house was sold and they charged me the cancellation fee. I explained lady on the phone that I am canceling because I do not own this house anymore, but she did not want to listen and said that this is their policy. Such a wrong policy. And this is after being with them for more than 5 years, insuring 3 houses. every year. And as a real estate Broker, I will never recommend ASH to any of my clients and will spread the word around.... Read More
AHS is horrendous. If they are rated the best, this industry needs a serious overhaul. I have had the misfortuneof needing their services, the contractors they have sent to my are the worse. Total air care took 8 weeks to repair my ac unit and all AHS could say is they were really sorry. I sweated in south lousiiana for 8 weeks during the summer for 8 weeks, the repair couldve been done in 4 days
Well...I've enjoyed my home Warrenty with AHS for 15 plus years, even had it on a rental home in Austin...I know they aren't squeaky clean but they were reasonable and yes I had to deal with some shady contractors through them, but after you have been with them for a number of years, you learn to request certain contractors to fix your appliances. There are some very fine contractors that I have used through them through the years... What I'm most recently dealing with it an UNFAIR increase in my monthly fee, I still pay 75.00 for a visit but recently due to a LACK of consideration? or LACK of communication, they decided to up my yearly fee from 900.00 s year to 1380.80 a year ($75 a... Read More
Have had American with 2 of my homes. Took almost 2 weeks to get the A/C fixed for the first home and could not hardly get answers for questions or why it was taking so long to fix A/C. The second home had a hot water heater go out and took over a week to get that fixed and I had to pay the company and submit receipt to American to get reimbursed. Was on phone for over 6 hours with customer service that I could not understand and acted like they just did not care that we had no hot water in the home. I will not renew with American and anyone that I hear that is planning on using them I will share my experiences with them and tell them to shop other companies that at least care for... Read More
I love the idea of the home warranty and was happy with the coverage. Unfortunately we have had to make a few service calls and each time the issues haven’t been resolved. It’s very frustrating.
I had a water heater installed improperly. As a result I had 2 different incidents in which the gas company had to come out due to severe gas leaks. Both were reported as extremely hazardous to me and my families health. We had to evacuate our homes. I reported this to AHS who was supposed to get someone else out to fix it, refund me, and have the contracted department call me with regards to my complaint. None of this was done. I spent weeks and many hours on hold regarding this issue. It was never resolved. They continue to use Aaron’s plumbing despite the seriously inadequate work they did. They said they contacted the plumber but no follow up was ever done by AHS. They said this... Read More
I called for repair of my garage door. I told the customer service that my spring was broke.
The garage company can to my home and said I was not covered. However I still had to pay
$75.00 service fee. When I spoke to the Rep she should have said that I was not covered. This is taking
money from a customer when they know that they are not covered.
WM
Corona, Ca.
6/5/2019
Have had several repair requests for my 2 homes in the past couple of years, and haven't had a single one go smoothly. Most recently, my HVAC stopped work on Mar 29, and as of Jun 5, it's STILL not fixed. AHS and their contractors are some of the most incompetent companies I've ever had the displeasure of dealing with. They first routed the work order to the wrong type of contractor, who then closed the work order without any word. After re-opening the work order, it took the HVAC contractor 2 weeks to come just to inspect the system. They determined that the compressor was bad, and then it took AHS more than a month to order the part, during which time they closed the work order, which I... Read More
TERRIBLE company! Wanted to cancel my policy because when I scheduled service to fix a covered ceiling lamp, the electrician didn't have a ladder, so he said it was inaccessible! When I asked to get another service contractor, they said I had to pay another $100 deductible! So when I asked to cancel, they offered me a cash out, which means I could hire my own contractor and get reimbursed. I hired my own electrician who had no problem accessing the light, then only charged me $125. I turned in my receipt, and after a month never got my reimbursement. When I finally called, I was told it was rejected. So I paid for an extra two months when I wanted to leave 2 months ago, then to add... Read More
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
