American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American Home Shield is one of the worst Home Warranty (AHS) Company I have ever been with. My refrigeration/freezer stop working July 16, 2019 around 7:30am. I called to inform AHS that my situation was considered an emergency because I'm a disabled Veteran who have medication that must stay in the refrigerator at a certain temperature at all time, if t not my medication will not be good for use anymore. This is medication that I have to use on a daily basis; however, AHS stated that my situation was not considered an emergency and they would see if they could get one of their contractors (Matrix Appliances) to call me to make an appointment. Today is July 17, 2019 and I still have not... Read More
The worst company in the US to deal with. The ONLY time you will ever speak to a person whose first language is English is when you sign up.
Their service contractors are a joke and after 4 service calls at $150.00 each visit nothing was repaired.
DO NOT WASTE YOUR MONEY OR TIME.
don't waste your money, they will keep taking it! Everytime I called in my payment, they would take out more the next day. When I called them about it, they had no clue about these transactions and where my money was going. They did for several months, so I contacted my bank and we decided to open a fraud case and I got my money back.
I have had AHS for over 12 years. I had a HVAC issue and called in a service call. It took the service company 1 1/2 weeks to show up. Then I was given a 4 hour window for the service call. After they still were not at my home with in the 4 hours I called. The dispatcher said sorry the technician was still at the service call in front of me. I said you could have at least did a curiosity call and tell me they were going to be late. The technician showed up 45 minutes after the 4 hour window, He looked at my AC unit and said I needed 1 lb. of Freon (412) and I was going to have to pay 96.00 up front because AHS does not cover that. (That did in the past). He left with out servicing. I... Read More
Horrible customer service and workmanship. American Home Shield will do everything in their power to avoid fixing the broke. Item.
Waste of money Dishwasher broke and after 3 service calls and 4 technicians and 2 months still not fixed. Tech recommended a new dishwasher but AHS has me on hold or disconnects me 9 out of 10 times I've called. I m on hold now with them for the last 20 min and still no resolution with the service people from the Philippines. Ridiculous waste of my time.
This company really sucks
American Home Shield Home Warranty review
American home shield can not keep their billing correct! I paid my contract in full but they billed me monthly till I had to cancel my card. Toward the end of my contract they sent me a bill for $45.92 and I called for a explanation they said they didn’t charge me enough originally. 🤬 so I got mad and told them to cancel then they charged me $45 to cancel 10 days early. My daughter just called for service and they are pulling the same crap in her saying they didn’t charge enough originally and she can’t get service till she pays it. Scam!
Horrible experience!! Have had no dryer for a month. They have sent 3 technicians for a dryer without a fix. The best they could do was turn off my fuse box because it was a fire hazard. The service is sub par and you are on hold for hours. My rating is zero stars!!!
The representative is speak to from the U.S.A. are rude, inconsiderate and hostile. They don't follow up, they don't care, they don't value the customer.
The reps I speak to from overseas are clueless, understand english at a 5th grade level, cain't transfer you to the U.S.A. and just kick the can down the road.
The recommended contractors so bad. Had one come out to fix my AC blower motor and ended up frying the control board, never said anything , had no heat in the winter because of it and AHS didn't cover the damage done by the previous contractor. Just had a plumber come out and it's been a nightmare. I wouldn't mind this as much if the reps were not the worst!
I've been trying to get my a/c condenser repaired for over a month. The temperature has been in the high 90's with a heat index well over 100 degrees. My family and I have been suffering and overwhelmed by the heat. American Home Shield and the service contractors have shown little or no sympathy and compassion when it comes to getting my a/c condenser up running and cooling. Two different service contractors have been out with no success in fixing the problem. Each contractor has replaced parts costing me nearly $1000 in uncovered costs. Yet still, my unit is inoperable. The contractors are not taking the responsibility and are blaming the other. One also tried to contribute the cause... Read More
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- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
