American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I need my hot water heater replaced The plumer told me 11 hundred dollars to replace the heater so I opted a cash in leu. I was waiting for the Check so I could get another hot water heater Bridgett in the cash out Department told me I have to go get the heater and a Plummer and send the invoice to America home shield then they will reemburse me. that is not acceptable I want the money so I can get another heater.
You are absolutely so corrupt and you lie lie about your sorry coverage. They do not cover any thing! Their lawyers have written this warranty in such terms that they end up not covering anything. Filed 3 claims had to pay for everything because they really don't cover anything. They don't pay their contractors anything so the contractors are forced to overcharge for everything and pass that on to the consumer. Save your monthly premium and put in savings so toy can find honest people to do the work for you!
WOULD NOT RECOMMEND THIS COMPANY TOO ANY ONE , HAD A PROBLEM WITH MY AIR CONDITION.. THEY SENT THE AIR COMPANY OUT AND DETERMINED THAT IS WAS A 12 INCH DAMPER THAT WAS NOT OPENING , AND WAIT THE COST OF THE PART WAS ABOUT $108.75 AND THEY DENIED THE CLAIM AND SAID PART WAS NOT COVERED.. ALTHOUGH WHEN SPEAKING WITH THE CUSTOMER SERVICE REP FROM AHS IS ANSWER WAS WE WOULD COVER YOUR AC UNIT WHICH COST ABOUT $3,500 BUT WOULD NOT COVER THAT PART FOR $108.75 ... WOW !!!!!!!!! SO THE MORAL OF THE STORY IS TO LET MY AC TOTALLY FREEZE UP AND REPLACE THE WHOLE UNIT FOR $3,500 LOL IF THIS MAKES ANY SENSE TO ANY ONE PLEASE EXPLAIN ...GOOD LUCK WITH THIS COMPANY NOT!!!!! JOHN S LEXINGTON ,SC
This is one of the worst companies there is...read the Face Book comments. I've had two claims and nothing but problems. Customer service is off shore and can barely understand them. Grossly incompetent repair people.
If I could give -5 stars I would Don't walk but run as fast as you can from this company. You will dread using them. I could go on and on, but suggest you read their comments and make your own decision.
I have had an issue with my AC for several months. The first technician they sent out did not fix the problem so he came back out, this time with a different diagnosis. Still did not fix issue, 3rd time I insisted a different technician come out, he gave yet a different diagnosis, and it appeared to be fixed, but less than 2 weeks later, same problems were happening. Since I was still in the recall period, I called the company and left a message for them to send someone out. They never responded. AHS also called them, no one came out, so I looked them up and their website showed they were permanently closed. I informed AHS, but they did not not believe me. 3 days later, I called back and... Read More
The service has been fine when it works. However, if you ever have trouble, it is TERRIBLE. My air conditioning went out and the quickest they told me I could get service was 5 days later. This is obviously way to long to go without a/c in Texas in July. When I called them to try to find another contractor to do the work more quickly, after I was hung up on twice before finally being placed on hold for over an hour. In each case the operators I spoke to were obviously on some phone bank not located in the united states, and obviously non-native English speakers. I had to go through the entire process each time and had many frustrating misunderstandings. I hope you never have to call... Read More
American Home Shield may be good for some things but don't buy with the expectations of quick service when you AC goes out in mid July (100°+ Weather). We had to wait over a week for one of their "Approved Vendors" to confirm my AC compressor had in fact failed. I waited patiently for over a week in the hottest part of summer and they denied my claim on a 15 year old 5 ton Lennox outdoor evaporator unit stating it was not installed to manufacture specifications. I bought my house less than 1 year ago. Me and my family were subject to extreme indoor temperatures for over a week to only find out they would not cover the unit. As with most insurance/warranty companies they will only cover the... Read More
I have been a customer of American Home shield since May of 2012, when I first bought my house. For the fiorst few years, they provided very good service, and even replaced a heat pump/AC unit that needed it. They sent the same repair people to our house, so we could build a repoir with those companies. For the last 3 years now, AHS has changed. I have heard through the service people that the company has been bought, and now the service is deplorable. They only fix the minimum that they can get away with, even if replacing a unit is of equal or similar cost. They have sent repair companies that we dont know, and that do not seem compatent. We are in the middle of our most recent... Read More
I placed a called on July 18th for my air conditioner. I live in San Antonio, TX so it's hot. The technician said 2 - 5 days for the part and that he had ordered the part. I check status today with AHS, and was told that they ordered the part YESTERDAY, 7/23. They claim they are waiting on the vendor to give them a receipt date. But they didn't order the part until 5 days after I placed the call in the first place! So now I and my wife (both senior citizens) have to be in the July Texas heat with no air conditioning because AHS can't honor the agreement that I have religiously paid for monthly. Getting a supervisor on the phone was like pulling teeth from an intoxicated hippo (very... Read More
After 2 months of Been with them still no contract
No policy no welcome package
Nothing.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
