American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I don’t advise nobody to purchase this Inssurance you pay for stress
It was the worst experience of service have have EVER had. I would not recommend this company to my worst enemys . Thank you for not helping me and left without a refrigerator. Thank you I will be glad to tell everyone my experience with you it hopes they dont use you .
My name is samy I have been trying to get someone to help me my refrigerator has been breaking down and everytime I call I get transferred or hung up on. Need help I have to young kids and we cannot go without a working refrigerator
Terrible customer service...hour wait time on phone. Read contract closely as they are not as advertised. Those who rate them highly I am suspect of.
SAVE YOUR MONEY GUYS. All the technicians in their network are afraid of COVID. My heater repair will just have to wait until after the lockdown. How convenient this really is. I don't event want to complain to a supervisor. It is such a disappointment to hope on the AHS service at these times. I am left to wait....
After 25 years - maybe a handful of service requests....I needed to replace my dishwasher. Original service order was 2/2-/20. First contractor came out and after 3 weeks (March 20-) and numerous calls later he came out and supposedly put in a new part. He turned on dishwasher for 5 minutes, claimed it was repaired and left. Turned on dishwasher next day (Saturday, March 21) and dishwasher did not work. I called AHS on March 24th and was told he would come out again. I saw the service order in my account but no call from contractor and crickets when I tried to reach the company. AHS tried to tell me that to get a second opinion I would have to pay an additional $75.00 service fee.... Read More
My hot water leaked on a weekend in the middle of winter. I had to get it fixed fast. AHS had no live agents and the automated system wanted me to pay the deductible with giving me any idea if I would be dispatch an emergency service etc. I would not pay for something without knowing exactly and approximate time of receiving the service. I went ahead and did the job on my own and AHS (even though they asked me to fax the receipts) never responded not any of the managers when I repeatedly left messages. Wait time for all calls were at least 45 mins plus and 80% of the agents did not understand English very well. They start with apologizing profusely and the lines are generally cut when they... Read More
If I could give this company a ZERO I definitely would. I have been a customer since 2004. I have put in a request for 3 broken items on 3/18/2020. The company contracted with Proficient Appliance Repair came out within 48 hours to fix broken items. Ordered parts for 2 items said 1 item needed another company to come out to fix. Lied to you (AHS) about that. Parts were supposedly ordered on 3/21/20. I have called your representative Proficient Appliance repair 6 times number not working and when it was they would not respond. I have called your company 6 different times and have spoken to 8 different "service agents" 3 of which have been "supervisors" I have held on the phone a... Read More
You guys were wonderful. Despite this awful Virus, your service people were as considerate and helpful as anyone could possibly expect. Thank you very much.
I have been mostly satisfied with the service I have gotten.. It is easy to file a claim online and they keep you informed on who is doing the work and when to expect them. I have been mostly pleased with the service people they have sent. I have only had 2 bad service people in all the years I have been with them. If they send good service people then you will get good service. Overall pretty pleased.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
