American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We have had a very difficult time with American Home Shield. Early morning 5/7/2020, our hot water heater broke and dumped gallons of water into our finished basement, soaking carpets. The same day, we called American Home Shield, with whom we have had insurance for over a year, and they told us a leaking and broken hot water heater is NOT an urgent issue and therefore could NOT be considered a priority. Long (very long!) story short, we were told we’d have to wait. It would likely be Monday 5/11/2020 before we could be seen, and then an additional 24-48 hours to get a new unit ordered and installed if needed. We would not get hot water in the house until the following... Read More
The Worst home warranty I've ever seen in my life, their customer service is sucks and they are thieves. they just want to charge you with the service then tells you it's not warranted, like refrigerator, plumbing issue, second refrigerator and others... their communication is sucks.
Worse company ever. Part of their business practice is to send out contractors that try to prove that they don't cover your claim. How do these board members sleep at night? I guess their business is to only collect the deductibles. They did not cover my broken washing machine, tub and sink stoppage. Our hot water heater broke and they said they'll cover it, however, I needed to pay an $1100 fee to bring it up to code.
I have cathedral ceilings. I submitted a service request to have my ceiling fan repaired- service guy came, looked up at fan and said I don’t do those. AHS said they canceled the repair because the fan is not accessible. The company the used didn’t have al ladder to get that high. My take is use a company that can repair, or remove that service from your contact.
I have had good luck with the company. The only time that I was not happy was with the phone service,I was hold for 2 hours waiting to talk with someone about a refrigerator
AHS resolved an HVAC issue that was overlooked on a previous warranty inspection on our system. They didn't request an additional charge and the problem was resolved quickly by the responding technician. Great job on all parties.
We've been using AHS forma couple years now and haven't regretted it one bit. We have had to file for AC repairs a couple times and haven't had any issues with scheduling or getting the job done. They give us the option to choose from different companies that we would want to do the work. When it comes to a recall on the same issue, AHS hasnt given us a problem about that either. Highly recommend!
My first experience with a service provider was outstanding from my initial request through the completion of my service request. There seemed to be a succinct coordination between American Home Shield and the contracted company, the expectation was set, and the service provider delivered.
We have had a very difficult time with American Home Shield. Early morning 5/7/2020, our hot water heater broke and dumped gallons of water into our finished basement, soaking carpets. The same day, we called American Home Shield, with whom we have had insurance for over a year, and they told us a leaking and broken hot water heater is NOT an urgent issue and therefore could NOT be considered a priority. Long (very long!) story short, we were told we’d have to wait. It would likely be Monday 5/11/2020 before we could be seen, and then an additional 24-48 hours to get a new unit ordered and installed if needed. We would not get hot water in the house until the following... Read More
AHS scheduled an appointment in a timely manner as soon as I put the work order in. Plumber was able to come out the following day and provided friendly service .
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
