American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have used this AHS a couple of times and highly recommend it. I’ve had it for twelve years and it provides me the peace of mind that comes with knowing my issue would be handled to my satisfaction and with professionalism.
Was so happy we decided to purchase a American Home Shield Warranty. We have had to use it a couple of times now and could not be more pleased with the services. Response time has been very quick and customer service was awesome. Have highly recommended this company to friends and family.
Make sure to check what they cover before signing with them.
Very limited scope and you pay service fee even though the issues are not covered with the warranty.
Found out later all of our issues were not covered by the warranty... but already paid annual fee. Wish I read their contract before, blindly and foolishly trusted real estate agent's recommendation.
I would recommend going with another company.
This company contacted me in a timely manner. The technician showed up between the hours he told me. My a/c unit was fine, but the technician told me there were some switches inside the thermostat that were in the wrong position.
We’ve used AHS for over 9 years and they’ve always worked hard to resolve every issue that came up. I just used them yesterday for an A/C issue and they called in a service providers immediately, who contacted me within about 5 minutes and scheduled a service call that very afternoon. The service provider came out as promised, they were very courteous , knowledgeable and had my A/C up and running in no time at all. Thanks again AHS for an awesome job.
The technician came to our house 20 minutes late in a 2-hour appointment window. Therefore we were not able to see him work on the items because we had other plans. The problem was with the fuse that keeps tripping and he only looked at the AC unit even do the furnace and the AC unit are both connected to the same fuse. We paid another 70 dollars to have an electrician come out, per the AC technicians notes, to look at the wiring. The electrician came out, tested both units and the wiring and noted that the furnace is the one causing the fuse to trip not the AC (great job to that company for fully inspecting the issue). We called AHS again, and they are forcing us to pay another 70 dollars... Read More
I have always been pleased with AHS. Helpful, kind, and willing to help! Customer service is the best!
The service was good. The technician was professional and friendly. He kept me informed on everything he was doing or planning to do. He did a good job considering my heat pump unit is old. On that note, I have two disappointments. I thought that I would receive a new unit not just rebuild the one I have. This limits my warranty on the unit because I only get the warranty for the work performed not the warranty for the unit. Secondly, the ductwork was not included in the repair. I was told that insulating the ductwork would be an out of the pocket expense. So I paid $500 dollars for the repair to the unit plus the $100 service call fee. It wasn't exactly what I was expecting under a... Read More
AHS washer and Dryer tech did not even open the washer and dryer. AHS took his word and didnt even try fixing either one. What a RIP OFF AHS Insurance.
My Advise is read the reviews here. I was with AHS for 2 years and never used them until my renter in my renter home called on a Saturday Morning and was given the name of a company that would call me. I waited and called the pluming company 4 times on Saturday no one answered now one returned my call. Monday morning I called the pluming co, They had my info but informed me that someone would be out to loo at it on Wednesday . (Five day wait)? I said ok my renter was not happy and wanting me to pay for a hotel room for him and his family. But he said he would wait until Wednesday. I meet a guy from the pluming co. on wed, he looked at the hot water heater and said yes I needed a... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
