American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I've had nothing but excellent service with American Home Shield. Not the cheapest in that market but customer service has been great recently and in the past!
.We have had nothing but trouble contacting this company to be reimbursed for a microwave oven we agreed to purchase and install. AHS owes us $279.00 and have called four times requesting reimbursement, keeping us on the phone for up to 2 hrs. But to no avail. This company seems to be a fraud....Ken Casper, Mammoth Lakes, CA
I don't know what is happening to AHS but each time I call for repair, they send out a technicians to review or inspect the situations, which is about 4/5 days after call. Then the parts are ordered and the waiting period begins for the parts and the technicians to find time on schedule for repairs. It took 1 weeks for AHS to inform me, I was not covered for prior request after 1 week of waiting for technician. Now, the technicians came out and said, the repair person will return after they order the parts from AHS. Why can't the contractor have the parts or the right to order the parts for my washer machine and glass cooking range? I am about to switch companies because of the... Read More
I would give them Zero stars if that was an option. Thus company has gone down rapidly. I have had American home shield for at least 5 years + and monthly payments as well as service at the beginning was great. Not only has my monthly charge increased by $40 a month now AHS will not fix or replace my faucet that doesn't work. A few years ago they easily replaced a non working faucet. I have seen the quality of what they allow go down hill. Also the companies they utilize now are the bottom of the barrel. They have no problem taking my money but won't replace broken items. I will be changing companies and taking all my family and friends with me ( who I referred to AHS) .
I’ve been covered by AHS for several years and have submitted several claims to them. All have been resolved to my complete satisfaction except one. I must say that in that one unsatisfactory experience, the claim was handled by AHS in accordance with their contract. All AHS contractors that I have had experience with were professional, knowledgeable and did their professional best to resolve the problem. All in all, I have no complaints and would recommend AHS to anyone looking for the coverage they provide.
Axis and b and m lighting werent very good. Please use different providers
I have used American Home Shield for several repairs so I am used to waiting, often for days, for someone to show up. They are good at transferring the repair to a contractor but the contractor may take days to get to your home. In my last situation, I reported the repair on line at about 8:30 am and received a confirmation that the repair had been assigned to a contractor within a couple minutes. Within 30 minutes I received a call from the contractor to schedule the repair later the same day. The repair person arrived on time, fixed the problem and was very professional. This was the best service we have received.
Very disappointed with the support on an issue with a water heater. The water heater pilot will not stay lit, the contractor provided by AHS recommended replacing the entire heater. The contractor identified numerous code violations they would need to repair that were NOT covered by AHS. I purchased the house two years ago and the inspector found no problems with code violations at that time. Very surprising that the building codes had changed so dramatically in two years. The single phone message left by AHS was garbled and when I requested them to send it to me via email I was informed the only written way they could communicate was via the posted mail. So in 7-10 days I will get in... Read More
Very Pleased with my experience!! Quick, efficient and the contractors sent out have been Great!!
I was extremely satisfied with the service from Iceman Cooling and strongly request that you keep that contractor onboard with this plan.
Thanks very much for the incredibly quick repair.
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
