American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Read This and ignore ROBO writers Initial call for AC repair, was on hold FOR 3 HOURS. They obviously use an overseas answering service during normal business hours. So the scam is put you on hold until 99% would give up trying to make a claim or request service. Then they tell you it will be 24 hours before anyone arrives. Even when you tell them it's 110 degrees. Bear in mind that any other repair company will be there in an hour. Then it's Typically some no name contractor. Then they make you wait if parts are required. I am a contractor (Telecommunications), I always bring the most likely parts needed to any job. Their game is to 1: hangup before they answer due too long hold times... Read More
American Home Shield Contract #263602272 - Consider this notice that we will be filing a complaint with the BBB and several other Consumer Advocates, including the most popular social media platforms describing our unsatisfactory experience with your service. You have been unable to repair our freezer / icemaker since March 24. We have been on the phone with you and your contractors weekly with no results and have been left absolutely frustrated and very upset with American Home Shield. We believe that we are owed a full refund of our service fee and partial refund of our annual policy fee.
They subcontract with UNLICENSED companies.
Do NOT work with American home shield
My claim was handled quickly and resolved in minutes. The company that was sent did an excellent job.
please do not buy this warranty i had issues they gave me run around hold for hours every time diff story and then i called because i was super upset wanted to cancel the warranty the person i talked agent id 5257942 name carol i think you guys can listen to the phone call i made around 4:30 Ca time on 5/26/20 she told me there was a charge 34 dollar to cancel the warranty i had paid for 12 months and used only for 10 months when she told me the charge i was gonna ask her since i am not getting any money back for 2 months left i rather keep it but she cancelled it when i was just asking her why have to pay 34 dollars to cancel which was not disclose when i was talking abt cancelling it... Read More
I have used the service several times and my fee is charged after the service is completed. Had one time I had to do a call back for a leaking sink which took them two (2) trips but, the company came back and I was lucky to get the same tech and he was great and explained what he was going to do and corrected the issue. Recently I had my AC Unit checked to make sure it was ready for the season and again I was taken care of on time and with the COVID-19 problems the tech was in a mask and wearing gloves. He checked everything gave me some suggestions to keep my system in good shape. Outstanding job AMS!
Have had to use the service twice now. It was easy quick responsive. Issue fixed. No hassle. I am very satisfied.
I had American Home Shield for 2 years until 05/20/20 when I logged into my back account to notice that they had charged me more money for my bill. I then logged onto my account with them to realize my contract had expired. They state on their website that you will be notified by email or mail BEFORE your contract is set to expire so that you are able to renew it. So I then called to speak to someone, after all of the sale gimics I ended up cancelling my contract with them. Fast forward to today 05/23/20 when we turn on the AC....it isnt working. The same AC compressor is messed up. I call American Home Shield because I was told this part is under warranty as we had it replaced June of... Read More
I have used AHS for a number of years. The company’s responsiveness Is impressive. They get my appliances repaired, or replaced, as necessary every time I made a call for assistance. I have never considered leaving AHS for another company, even though I have had many such offers from competitors who promise to save me money and give me better service. When you are as satisfied as I, those promises fall on deaf ears. This is a good company with a great policy.
this is the 4th day and no one has contacted me to set an appointment for my service request. I paid my fee of $100, it was taken out of my account and no service. I've been calling AHS all they do is put me on hold to contact the contractor, which I was doing the same thing and not getting my call answered. AHS needs to rethink about their agreement they have for the contractors they have for their customer's services. taking money and promising a service within 48 hours and still nothing is NOT RIGHT! I'm ready to take my service elsewhere and refund back my money. Mind you, when calling AHS you will be on hold for over 30mins only to answer you call without solutions or drop your... Read More
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- Covers some pre-existing conditions
- 30-day workmanship guarantee
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