American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
Trash. Customer service is trash. Response times are trash. Follow through / follow up, also trash. Overall an absolute trash company. It's winter and my shower is without hot water. It's been 3 weeks since the designated contractor submitted an authorization to AHS and there has been NO RESPONSE despite MULTIPLE follow up calls from the contractor (on 12/3, 12/6, 12/9) and me from me (on 12/6 & 12/9). Customer service doges direct questions and refuses to provide insight on the cause of the delay. Even a simple acknowledgement that they dropped the ball would be appreciated. But no... that's too much to ask. Best I get is the scripted: "you'll get an answer in 24-48hrs"... Read More
Wow - terrible reviews!!! You better improve your service or you'll have zero customers
After many years of coverage on 5 properties to receive a 26 second phone call rejecting a claim that should have been covered, no explanation and then hung up on was the final straw! You’re fired AHS!!!! They continue to charge the monthly fees after 6 months since we canceled their services!!
I had them and was highly disappointed with their service and candor!
My microwave has been out for over 2months and I have numerous calls to them and still no help. Service is DISGUSTING. I WOULD NOT RECOMMEND.
Ripoff! Foreign based reps you can't understand. Refused to give me plumbers report they based denial on which I paid for.
Very very disappointing and frustrating. My service request is pending since May 2022. I have tried calling, tweeting.. No response! Today I was put on hold for 32 mins to connect me to escalation dept and later they cut my call!!! I have sent a final email today. If no response again, I am going to cancel my subscription.
Terrible experience with American Home shield. They are good to take money but when it comes to changing any parts or replacing devices, they never respond. Please dont get trapped taking the insurance with these people.
Don't think you should have to pay till service is complete and working.
When you call you have to give all your personal information each time; then you have to beg, hang up, call back trying to get a quicker service response
Top Rated
Our Partner
SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
