American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,629 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2629 Customer Comments & Reviews

Loading Reviews ...
Tracy W
Houston, Texas
2/12/2018
The worst home warranty company ever. Run, do not believe the lies. I have been with this company for 6 years. My water heater went out. It took 3 days for a service man to come out. He stated my portion will be 487.00 plus I paid 75.00 service charge. I pay 900.00 a year x 6 years. I have paid this company 5,400.00 over a period of 6 years and they not even reimbursing me enough money to pay for the water heater and nothing on the installation. I told them I will take the cash pay out and they said someone will be calling me to explain how it works and no one called. I contacted the warranty company today and they told me I will only get up to 429.00 when I submit the invoice.... Read More


B
Barbara T
, Texas
2/12/2018
I filed a claim before Christmas on my cookstove. It is the middle of February and nothing has been done about it yet. You cant find anyone in my area that works on Frigidaires so you do nothing. But you dont take it off my list and refund me the money Ive paid for warrenting it for 4 years. And then at the first of the year you go up on the premium. Everytime I call to talk to a superviser, no one is available and are suppose to call me back within 48 hours but never return my call!


A
al s
Laguna Niguel, California
2/12/2018
Stay away from this company if you can. They do not honor their commitments. I had a toilet crack and leak, the plumbing company they sent out did not file the proper report to give e a credit towards a new toilet. In fat the technician sent out quit and no report was filed after I had been charged the $75. service charge. Many hours on the phone just trying to get y credit for a new toilet , and I finally had to just give up ad pay for it all myself. They are terrible to deal with and extremely uncooperative.


Nadya V
Halethorpe, Maryland
2/12/2018
I became so disappointed with that service, workers that come to fix things in the house try to avoid fixing them giving some weird explanations but they are very good in taking money.


T
Tim
2/9/2018
My heat pump has been broken for 6 months. American Home Shield has sent their repair company, ( Total Air Care ) another loser of a company, 9 times in 2 months . The pump is always working when they leave, SOMETIMES it even works for more than 10 minutes, but nevermore that 1 or 2 days. AHS is nothing more than a SCAM!!! They tell me they will replace the unit, all they need is for Total air care to recommend it. Total air care says "they will never do that" THEN AHS calls me to say they are going to offer me a buyout, I say GREAT , I know I will be WAY ahead with a new unit so I don't mind kicking in some cash. They say they are sending out a different company to get a second... Read More


R
Rocky
, Texas
2/9/2018
This a lie they use the worst companies to fix your appliances and do not replace your appliances if needed instead they wait 3 to 6 months and then tell you it been to long and can't fix it .. they send in companies who charge you a fee and rank. Up the fee so you have to pay them tried of what it cost to get a new appliances when I called to complain they did not stand by me but the companies they use ..so no thier reputation is false


Khalid H
Nederland, Texas
2/8/2018
I do not know how these reviews got on but I am going to put my honest review here: 1. Customer service will take your order but plan on spending long time before you talk to someone 2. You may have to call more than once for them to get your service order correctly 3. They select the provider you don’t 4. You may end up with a good service provider or a horrible one 5. They will bandaid the needed fixing not a real fix service 6. I have been with them for two years until we had enough of their below average service 3. Three people I’m my neighborhood had the same experience


K
Kathey R
Texarkana, Texas
2/7/2018
Last summer I called American Home Shield Home Warranty because my air was not working properly and the company they sent came out immediately. I told the repairman that my thermostat was not working properly and he just dismissed me. He did something to the air conditioning and it did cool but the thermostat still did not work properly. Then a little less than 60 days ago, I called ASHW about my heat, they sent someone out right away, he changed the filter and and I told him again, the thermostat was not working properly. Again, he dismissed me. He said my filter was stopped up and that was what was wrong...........Charged me another $100 to change the filter. Obviously, that was not... Read More


J
Jerry K
Paramount, California
2/6/2018
I waited 5 months patiently to repair my stove. Five times was a technician in my house and every time he said he must order parts, the last time not only did not repair the stove but still maid worst. Previously, there were no burners working and now after the last visit the oven does not work and the technician said that he does not know what has happened and that the stove can not be repaired. When I called Home Shield, asking what they do next with my repair stove, I was told that they had to order more parts. It's been 3 weeks and I have not heard from them. Every week I called Home Shield and no one was able to help me. Because I can not go on without an efficient stove, I decided to... Read More


G
Green
Chapin, South Carolina
2/6/2018
I am in the process of deciding whether or not I will renew my 3 separate home warranty plans. In December I had an 80 gallon water heater blow. With the new laws and regulations I could no longer replace my 80 gallon unit and was only able to get a 50 gallon unit in its place. Because I wanted more than 50 gallons I paid outright for a second 50 gal tank. I called and reported the problem on December 30th and did not get my replacements installed until January 22. It took 8 days for an initial assessment visit and another 17 days for the work to be done. The company who did the work wanted to charge me $3500 for the work. American Home Shield only covered the cost of 1- 50 gallon unit... Read More



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry