American Home Shield Home Warranty Review
2,629 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2629 Customer Comments & Reviews
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The worst home warranty company ever. Run, do not believe the lies. I have been with this company for 6 years. My water heater went out. It took 3 days for a service man to come out. He stated my portion will be 487.00 plus I paid 75.00 service charge. I pay 900.00 a year x 6 years. I have paid this company 5,400.00 over a period of 6 years and they not even reimbursing me enough money to pay for the water heater and nothing on the installation. I told them I will take the cash pay out and they said someone will be calling me to explain how it works and no one called. I contacted the warranty company today and they told me I will only get up to 429.00 when I submit the invoice.... Read More
I filed a claim before Christmas on my cookstove. It is the middle of February and nothing has been done about it yet. You cant find anyone in my area that works on Frigidaires so you do nothing. But you dont take it off my list and refund me the money Ive paid for warrenting it for 4 years. And then at the first of the year you go up on the premium. Everytime I call to talk to a superviser, no one is available and are suppose to call me back within 48 hours but never return my call!
Stay away from this company if you can. They do not honor their commitments. I had a toilet crack and leak, the plumbing company they sent out did not file the proper report to give e a credit towards a new toilet. In fat the technician sent out quit and no report was filed after I had been charged the $75. service charge. Many hours on the phone just trying to get y credit for a new toilet , and I finally had to just give up ad pay for it all myself. They are terrible to deal with and extremely uncooperative.
I became so disappointed with that service, workers that come to fix things in the house try to avoid fixing them giving some weird explanations but they are very good in taking money.
My heat pump has been broken for 6 months. American Home Shield has sent their repair company, ( Total Air Care ) another loser of a company, 9 times in 2 months . The pump is always working when they leave, SOMETIMES it even works for more than 10 minutes, but nevermore that 1 or 2 days. AHS is nothing more than a SCAM!!! They tell me they will replace the unit, all they need is for Total air care to recommend it. Total air care says "they will never do that" THEN AHS calls me to say they are going to offer me a buyout, I say GREAT , I know I will be WAY ahead with a new unit so I don't mind kicking in some cash. They say they are sending out a different company to get a second... Read More
This a lie they use the worst companies to fix your appliances and do not replace your appliances if needed instead they wait 3 to 6 months and then tell you it been to long and can't fix it .. they send in companies who charge you a fee and rank. Up the fee so you have to pay them tried of what it cost to get a new appliances when I called to complain they did not stand by me but the companies they use ..so no thier reputation is false
I do not know how these reviews got on but I am going to put my honest review here: 1. Customer service will take your order but plan on spending long time before you talk to someone 2. You may have to call more than once for them to get your service order correctly 3. They select the provider you don’t 4. You may end up with a good service provider or a horrible one 5. They will bandaid the needed fixing not a real fix service 6. I have been with them for two years until we had enough of their below average service 3. Three people I’m my neighborhood had the same experience
Last summer I called American Home Shield Home Warranty because my air was not working properly and the company they sent came out immediately. I told the repairman that my thermostat was not working properly and he just dismissed me. He did something to the air conditioning and it did cool but the thermostat still did not work properly. Then a little less than 60 days ago, I called ASHW about my heat, they sent someone out right away, he changed the filter and and I told him again, the thermostat was not working properly. Again, he dismissed me. He said my filter was stopped up and that was what was wrong...........Charged me another $100 to change the filter. Obviously, that was not... Read More
I waited 5 months patiently to repair my stove. Five times was a technician in my house and every time he said he must order parts, the last time not only did not repair the stove but still maid worst. Previously, there were no burners working and now after the last visit the oven does not work and the technician said that he does not know what has happened and that the stove can not be repaired. When I called Home Shield, asking what they do next with my repair stove, I was told that they had to order more parts. It's been 3 weeks and I have not heard from them. Every week I called Home Shield and no one was able to help me. Because I can not go on without an efficient stove, I decided to... Read More
I am in the process of deciding whether or not I will renew my 3 separate home warranty plans. In December I had an 80 gallon water heater blow. With the new laws and regulations I could no longer replace my 80 gallon unit and was only able to get a 50 gallon unit in its place. Because I wanted more than 50 gallons I paid outright for a second 50 gal tank. I called and reported the problem on December 30th and did not get my replacements installed until January 22. It took 8 days for an initial assessment visit and another 17 days for the work to be done. The company who did the work wanted to charge me $3500 for the work. American Home Shield only covered the cost of 1- 50 gallon unit... Read More