American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Very similar to many other comments. We had them for two years. The customer service is horrible due to the fact it is offshored and the service agents outside of the US have no customer service oriented mindset. They follow a script and steps A through D - never mind trying to get them to go A to Z. We had a sagging sink issue that we initially thought was a leaking pipe. Plumber pointed out it was sagging sink. He did no work, yet we were charged the full fee for "services rendered." Even the plumber advised he did no work so we would not be charged. We contested the billing and was denied. I had also had several other experiences I can talk about. It took them over a year and... Read More
For kitchen drain stoppage, AHS sent a plumber, who asks for an access point. I told him previously plumbers opened the J bend and snaked through it. Generally, access points are outside the home and are installed for the public sewer system. Mine is well and septic. So AHS denied doing the work. It was very upsetting and had to cancel the warranty.
AHS has terrible customer service. I had a claim for a water heater. It had to be replaced which they covered but I was never notified I would have to pay $500 that day. The local vendor they used was great. They kept me informed but it was impossible to ever get anyone on the phone at AHS and it's unacceptable that I was not notified of this out of pocket cost.
Terrible customer service. They do not take any responsibility or accountibility to resolve a recall issue. I have no heat last 2 weeks.
Avoid at all cost. This is probably the third time I owned a policy with them, never had an issue with minor repairs before, however almost 2 months ago my HVAC went down while on coverage and they did not approve the repair stating 'pre condition issue" and wanted me to cover $4200 myself, the unit was refilled for a refrigerant however the problem now was the coiI, I argued and waited for over a month before I had it repaired myself for less amount that they contractor wanted at first and now they do no want to reimburse me. Expected me to be without heating while we had temps on the single units. It has almost 2 months since this started and honestly they do not care nor appreciate... Read More
The absolute worst!!!!! I had a tech come out three times to fix a cooktop and it still doesn't work. When my heat pump needed fixing, in January and it was cold, I was told I could wait for two days before getting help because it was not officially 32 degrees out and that is what the temperature had to be in order for me to get immediate service. It would be a minimum of 48 hours before anyone could come out. I had to call another company to get service and pay out of pocket. When giving a phone review after talking to a representative, there are now only two questions; one about the actual service and "how well could you understand the representative?" Should that even be a question?... Read More
Worst company ever! Good luck needing to speak to customer service. I’ve been with AHS for over 7 years but just switched to Choice after one too many horrible experiences. Horrible company.
Had American Home Shield for 6 years for 2 of my properties, but these past 2 years have been horrible. AHS connected me with a contractor who was incompetent and may have caused a fire to our house if we didn't ask PG&E to inspect the contractor's job. PG&E informed us the job done was hazardous, didn't meet code and had to be redone. Lives were compromised! I informed AHS of the issue and they still demanded their $100 deductible from me. That was just the last straw. AHS was heartless and didn't deserve our business any more.
Worst company ever,
Trash, trash, trash.
Have been a customer for 6 years never call for service the day I called for service that was the day I dropped them like a hot potato/ tomalley.
Trash .
If your money is to hot to keep in your wallet put it under a rock not in this trash.
I am a costumer and used to be good maybe until 2017 but after that they change the way they offer services, replacement, is horrible. They say they replace and at the end they charge you to replace your water heater $1,350.00 that you have to pay to the plumber for a covered service in their contract so if you asked for cash out they give you like 700 dollars that don't even cover the water heater that you currently have at your home. After Covid trash service, bad technicians that have not idea what they are doing.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
