American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,794 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2794 Customer Comments & Reviews

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M
Martha C
Virginia Beach, Virginia
4/4/2018
Terrible service- new disposal put under sink but wasn’t screwed in. In midst of eight inches of snow, came downstairs to find my Sunday ruined- water all over floor. Needless to say could not reach AHS and had to call a plumber. Was charged $500 in middle of storm. This company takes no responsibility for it’s worker’s mistake so I must find a more reliable company. Sad


Chad N
Pittsburgh, Pennsylvania
4/4/2018
Becareful when getting AHS services, they do not honor everything in their contracts and will do anything to get out of paying for repairs. We had an issue of them suggesting a plumber who took our money and never came back to do the repairs. When we told AHS they basically said they would only suggest a new plumber and that we were on our own to as far as getting our money back from the first plumber. We now have to take that plumber to court to get our money back for services and parts that were never given to us. It should be the responsibility of AHS to ensure their contracted plumbers do their job and do not steal the customers money. We now have had to pay two plumbers for one... Read More


Tricia P
, Texas
4/4/2018
American Home Shield is a waste of money. Their hold times to speak with someone are forever long, they send the worst contractors to your home, they find a loophole in everything so they do not have to cover hardly anything and refuse to give you a refund when the contractors do not finish the ticket.


Mark M
Greenville, South Carolina
4/3/2018
If I could give them 0 stars I would. They take your monthly fee and charge you the service charge when you call to send out the cheapest and sketchiest contractors to band aid an issue. You’re not allowed to talk to management as you have to file a form with one of there agents for a manager to call you back at their convenience or they tell you that they can get you to the escalation department, which always conveniently isn’t taking calls. Ultimately will cost you more in monthly fees and $75 deductibles than it would cost you to get the job done right. Just take the monthly payment. Put it in a bank account and pay for the repair yourself. It’ll save time hassle and money.


J
James E
New Orleans, Louisiana
4/3/2018
Most of the repair men are not certified. Often jobs are incomplete or less than expected. Have had to complete some services on my own.


G
gretchen k
4/2/2018
two months and my dryer still doesn't work no customer service


Julie C
Glen Burnie, Maryland
4/2/2018
I'm still waiting on my refund. Was originally told they would debit back my credit card. After over a week of waiting, called them, then was told it would be mailed to me, but could take up to 21 days. Today is 21 days, and I still have not received a refund check. Poor customer service!


G
Gracie S
Clovis, California
4/1/2018
After our call to you , you eat up an appt with a repair business in turn called us and let us know when he could come. He came fixed the problem and it was done as it should have been so we were pleased


C
Charles S
Elkin, North Carolina
4/1/2018
Water heater started leaking just before a trip out of town. AHS and the contractor were able to get the water heater replaced in a couple days, before i left.


Barry L
Social Circle, Georgia
4/1/2018
We had poor service with a previous company and switched to American Home Shield. I was amazed at how terrible the service was when we requested repair of a dishwasher which would not heat. It took three different calls to finally get the problem repaired and it was nearly a month of time that the dishwasher was unusable. The technician was slow to respond, did not appear technically gifted, and American home Shield did nothing to facilitate an expeditious repair. I am not sure the service is worth it.



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9.7 / 10
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