American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
We've been with American Home Shield warranty for at least 20 years and recently have become dissatisfied with them. Story short: they changed our coverage with no notification that we can find. Our AC/Heating unit needed freon and apparently that no longer covered leaving us to pay $300.00 out of pocket. My question is, “Why are we paying a monthly fee if we have to pay out of pocket expenses for simply issues—such as freon?”
The vendor that they provider wasn’t available for at least a week, and we had no recourse. Finally, we asked to speak to the a supervisor, and they wouldn’t put one on the phone to receive our concerns.
I have been with AHS for a few years and never realized how awful they until I started having issues with my A/C units. They did everything to avoid replacing the units even though every repair company that they sent told me that the units need to be replaced. This has been going for the four years since 2019.
They came out to service my unit ever year since 2019
July 12 2019
June19 2020
June 30 2021
June 17 2022
August 24 2022
and to know surprise April 11 2023
They refuse to replace my unit never call you back like they promise . Poor company ,poor service, STAY AWAY TAKE YOUR BUSINESS ELSEWHERE !!!!
I have been with AHS for a few years and never realized how awful they until I started having issues with my A/C units. They did everything to avoid replacing the units even though every repair company that they sent told me that the units need to be replaced. It has been a two year saga and finally decided that the best option is to switch. I advice all those looking at this company to avoid it and look for another company
Filed a claim for my refrigerator on June 6,2022. After many failed attempts and two repair contractors my refrigerator is still broken. Now I’m out of the 100.00 deductible. I don’t recommend at all!
American Home Shield home warranty is poor and unprofessional when it comes to plumbing services in the Seattle area. They contract with NW Sundance Plumbing which has been AWOL on a service we requested to restore hot water flow in our house, for 3 months now. American Home shield has not been to offer updates, follow up with the company or in any way remedy the long delay in service completion. When we suggested that we can call a plumber to complete the job, they refused to cover the costs for that and insisted we only use the plumbers they contract with. Their plumbers were not answering our calls, giving any reasonable updates on expected dates of service completion. Its been 3... Read More
My a/c is not cooling and AHS is claiming I have "modifications" needed for replacement of coil and compressor which are fully covered. I cannot seem to talk to anyone who can tell me why these modifications are needed. "Escalated" call twice and was told they would put me through and was cut off.
It amazes me the high rating I see here for AHS.
I have had few service calls, some of AHS vendors try finding issues that AHS would not cover so we would pay out of pocket. Replaced few items with different companies and pay less than what theirs would have asked for my out of pocket.
My worse experience was with the water heater. It was replaced and as of now, I did not get an explanation from AHS of the out of pocket I had to pay. More than 5 calls and the response was, I am calling the company, I am sending an email - all with a 48 hour turn around that never happened. I am in this site as I am searching for a better Home Warranty to cancel this one and take my loss.
Just a scam company! Plumbing issues home Shield will give you the run around and will never fix the problem! How do I know this well I’m dealing with them right now takes months to fix a leaking shower! Will send you a plumber from another city over 100 miles away need a part for the repair oh I have to go back to the wear house over 100 miles away and take months to fix the problem! They hope you just for get about it and pay to fix it yourself.
I am not a fan of American Home Shield. They dispatched a company to fix a dryer that was purchased in 1991. Three months and three additional service calls later, the dryer is still not fixed. The companies with whom they contract are hit or miss. On top of that, the customer service is absolutely the worst. I will give credit to their first line of defense. Those people have to deal with angry and frustrated customers. But the policy of the company to continually defer complaints and resend and resend and resend and resend a repairperson without achieving a repair is insane and does not constitute the company living up to its end of the contract.
AHS was my home warranty when a furnace in a rental until went out in January 2023 (it was cold outside). They quickly selected a local contractor to get a replacement installed. I did not have a choice in the contractor. The contractor quickly told me the new furnace was on order. After a few days I called to check on the furnace order but nobody answered the phone even though I called multiple times and left multiple messages. I called basically every day for two weeks with no one picking up the phone; I thought they'd gone out of business. Then I started calling American Home Shield daily. The AHS rep also tried to call my contractor each time they tried, they got no phone... Read More
Top Rated
Our Partner
SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
