American Home Shield Home Warranty Review
2,794 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2794 Customer Comments & Reviews
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Subscriber for over 15 years and couldn’t be more satisfied. Major fixes and replacement TS over the years and most importantly when things were complicated or there was a conflict, resolution was ALWAYS well resolved in conversation with staff and supervisors!!
How can you be penalized for only using a product one should not be responsible for the lack of quality a product is made.
This rating would not allow me to select a lower number of stars. They found a way to reject my claim despite my pointing out the language in their contract. Would NOT recommend them to any user!!!
I highly recommend AHS. Used them 3 or 4 times and I've been satisfied. Thanks
outstanding service answer your question outstanding job they are here to help you out if you have anything to be fix or replace
Very limited coverage. Vendors sent on two occasions fell sort of doing what we have envisioned. One vendor for a HVAC call added 2 lbs of R22 that was not necessary and charged us for this. Not very happy with that service call and indeed the original problem was never solved. ReKey service is sort of a joke. No one called after an online and a 2nd phone call request were submitted. I will shop elsewhere once this policy expires. Had very good luck with 2-10 Home Warranty in the past. Will revisit them in 11-months.
In previous years, AHS had a very efficient and reliable system for documenting a problem and getting their contractors to contact the homeowner. I've had to use the service twice in the past year, and both times it was a massive exercise in frustration. The only contact information they ask for on the trouble ticket is email, and neither of the contractors ever contacted me via email. It took literally WEEKS before they contacted me via phone, and then were confused by the lack of information AHS sent them. This is because the new AHS online system no longer asks for any information from the customer beyond the broad overview (is it a leak? The end). Whatever they think the new online... Read More
We bought an older home. After a year the hot water heater broke and had several electrical issues. Contacted AHS and within a business day their service provider contacted us and took care of everything. They are the best!
I have had AHS for a number of years now and I recently had to call them on an issue. I don't like the fact that they do not call you and follow up as to their findings or results, unless you call them.
We have had our service with American Home Shield for the past 5 years and for the past three years it has been a living hell starting with my Plumbing they want to charge me $500 to install a cleaning start in which a friend of mine help me fix it for under $15 now I call American Home Shield out again for another plumbing issue and also asked if they could check on that plumbing from my washer they stated that part has been excluded , because the clean start was not installed by professional plumber. So as of today I will be cancelling my contract is signed and returned
- Purchase today and save $45 - Limited time offer
- Far and away the trusted industry leader
- They have paid out over $1.8 billion in claims in the past 5 years
- Nationwide network of more than 13,000 contractors
- More than 1.7 million customers
- Best reputation in home warranty industry