American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,792 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $299
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $299, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
150 Peabody Place, Memphis, TN, 38103
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2792 Customer Comments & Reviews

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K
Kathryn B
Dallas, Texas
4/12/2018
I was very pleased with technician who replaced my gas hot water heater. He was very friendly and knowledgeable. I highly recommend him and if I should need a plumber in the future I would want his service. Thank you!


C
Cynthia G
Chicago, Illinois
4/12/2018
While I believe American Home Shield is worth the money because of the convenience and reliability of most of the contractors, when you have a bad experience with a service call it is a REALLY bad experience. Calling for a follow up or service call on the phone needs to be improved. The wait time on the phone is really long and the cs reps are not all friendly and knowledgeable. When you are not receiving a good experience with the contractors they don't have any real solutions, except to apologize. We had a really bad back up at our rental property and they contractor wasn't able to do it in a timely matter, they promised they would reimburse us for part of the cost for the tenant to stay... Read More


C
curtis p
Atlanta, Georgia
4/12/2018
I am very happy with AHS and the local repair associates they choose. I have had my fridge and heating system worked on during this past year. I have used online webpage, online chat and phone to contact AHS - all were quick to respond to me and very helpful and easy to deal with so that my problems were quickly resolved. AHS was quick to dispatch repair persons who were excellent and courteous and very quick to resolve my problems. I could not be happier with AHS and recommend them highly. Thank you AHS!


C
Cathy
Dallas, Texas
4/11/2018
I would suggest everyone who buys an AHS warranty to not rely on the contract wordage, but check to see if your problem is also included in the H. Column - Additional Flexplan options. As we were so blaringly referred to, because our clothes dryer is no longer covered. Or could it be we had two claims last year?? Hum-I guess a zombie apocalypse makes good sense!


J
Joe
Los Angeles, California
4/11/2018
AHS has great customer service, the contractors they use are pro's and the repairs are done in a timely manner. I highly recommend this company for their coverage, customer service & contractors.


B
Brian
Dallas, Texas
4/11/2018
Recently we had our AC unit stop working. Filed a work order through american home shield to make repairs done. Technician showed up, spent three hours at home only to leave AC unit "condemned" and shut off. Said we had hazardous leakages and needed a new coil in the AC unit plus thousands of dollars of refrigerant replacement. He went on to have his company call us multiple times to approve the work without giving us any solid numbers on an estimate. As it turns out, AHS only covered $100 of a "needed" (not needed) $1400 bill. This technician was obviously showing signs of being dishonest while in our home so we decided to have our own trustworthy AC tech come in and diagnose... Read More


D
Dino c
McAllen, Texas
4/11/2018
Sometimes the service is pretty good but other times below average. Response time, and customer service too slow. Some providers have to come several times to fix the problem


M
Melissa G
Dallas, Texas
4/9/2018
They've found reasons to not cover a single thing. They won't replace moldy sheetrock if you remove it yourself instead of waiting for a repairman to do it. This company is a rip-off.


W
William B
Los Angeles, California
4/9/2018
Subscriber for over 15 years and couldn’t be more satisfied. Major fixes and replacement TS over the years and most importantly when things were complicated or there was a conflict, resolution was ALWAYS well resolved in conversation with staff and supervisors!!


D
Dandridge
Atlanta, Georgia
4/8/2018
How can you be penalized for only using a product one should not be responsible for the lack of quality a product is made.



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9.7 / 10
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