American Home Shield Home Warranty Review
2,792 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.
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2792 Customer Comments & Reviews
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I was very pleased with technician who replaced my gas hot water heater. He was very friendly and knowledgeable. I highly recommend him and if I should need a plumber in the future I would want his service. Thank you!
While I believe American Home Shield is worth the money because of the convenience and reliability of most of the contractors, when you have a bad experience with a service call it is a REALLY bad experience. Calling for a follow up or service call on the phone needs to be improved. The wait time on the phone is really long and the cs reps are not all friendly and knowledgeable. When you are not receiving a good experience with the contractors they don't have any real solutions, except to apologize. We had a really bad back up at our rental property and they contractor wasn't able to do it in a timely matter, they promised they would reimburse us for part of the cost for the tenant to stay... Read More
I am very happy with AHS and the local repair associates they choose. I have had my fridge and heating system worked on during this past year. I have used online webpage, online chat and phone to contact AHS - all were quick to respond to me and very helpful and easy to deal with so that my problems were quickly resolved. AHS was quick to dispatch repair persons who were excellent and courteous and very quick to resolve my problems. I could not be happier with AHS and recommend them highly. Thank you AHS!
I would suggest everyone who buys an AHS warranty to not rely on the contract wordage, but check to see if your problem is also included in the H. Column - Additional Flexplan options. As we were so blaringly referred to, because our clothes dryer is no longer covered. Or could it be we had two claims last year?? Hum-I guess a zombie apocalypse makes good sense!
AHS has great customer service, the contractors they use are pro's and the repairs are done in a timely manner. I highly recommend this company for their coverage, customer service & contractors.
Recently we had our AC unit stop working. Filed a work order through american home shield to make repairs done. Technician showed up, spent three hours at home only to leave AC unit "condemned" and shut off. Said we had hazardous leakages and needed a new coil in the AC unit plus thousands of dollars of refrigerant replacement. He went on to have his company call us multiple times to approve the work without giving us any solid numbers on an estimate. As it turns out, AHS only covered $100 of a "needed" (not needed) $1400 bill. This technician was obviously showing signs of being dishonest while in our home so we decided to have our own trustworthy AC tech come in and diagnose... Read More
Sometimes the service is pretty good but other times below average. Response time, and customer service too slow. Some providers have to come several times to fix the problem
They've found reasons to not cover a single thing. They won't replace moldy sheetrock if you remove it yourself instead of waiting for a repairman to do it. This company is a rip-off.
Subscriber for over 15 years and couldn’t be more satisfied. Major fixes and replacement TS over the years and most importantly when things were complicated or there was a conflict, resolution was ALWAYS well resolved in conversation with staff and supervisors!!
How can you be penalized for only using a product one should not be responsible for the lack of quality a product is made.
- Purchase today and save $45 - Limited time offer
- Far and away the trusted industry leader
- They have paid out over $1.8 billion in claims in the past 5 years
- Nationwide network of more than 13,000 contractors
- More than 1.7 million customers
- Best reputation in home warranty industry