American Home Shield Home Warranty Review


Rating: 9.7 / 10 (Excellent)
2,638 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

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2638 Customer Comments & Reviews

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T
Tonya
Manteca, California
2/18/2018
We needed our washer replaced and had a technician out to see it within a day of calling in our request. Once we chose a payout, it was processed a day later and payment arrived within ten business days. We are pleased with the speed of service.


K
Klstew@yahoo.com
Lorton, Virginia
2/18/2018
American home shield is great. The technician was professional and courteous and fixed my problem!


Sloane H
Scottsdale, Arizona
2/18/2018
Horrible customer service. I am shocked that you are still in business! I am still waiting for my dishwasher to be replaced and it is sitting in a warehouse because the delivery guys said they are not plumbers and upon leaving my home they told me they would hold my dishwasher in their warehouse for 10 days and good luck. THAT'S IT! Then NOTHING from the company 48 hours later. Now I am being told I need to pay ANOTHER $125 trade fee for a plumber. No communication from AHS at all!


C
Clare T
, New Mexico
2/18/2018
My recent experience was not great. Water was leaking through our ceiling from the upstairs shower so we paid for a plumber to come out. He immediately cut a huge hole in our ceiling and told us it was the shower gasket. He then left and AHS told us they wouldn’t cover it! Fortunately a friend came and had a look and just lifted the drain cover off our shower and fixed the problem with a sealant. There was NO NEED for anyone to cut a hole in our ceiling. AHS sent someone to cover the hole, it was a botch job because in the small print ‘they only have to do a rough finish’!! I now have to pay someone to finish the ceiling job. Badly handled, poor Workman ship and when I called AHS to... Read More


Cherie F
South Beloit, Illinois
2/18/2018
Advocate I talked to helped me tremendously and is still working to help me keep up the great work


A
Andy
Schaumburg, Illinois
2/17/2018
Financially, it's a good thing to have. But it may take a lot of time and steps to get something done. For instance, if you have a leaky pipe, don't expect a handyman to come out and fix it all in one swoop. Instead, expect several busy specialist who are sometimes difficult to get a hold of to come out and take turns to get it done. We had a leaky pipe that went down to our neighbor downstairs. 1) Even though it's my pipe, AHS won't cover anything in my neighbor's unit, which means that the damage done in it came out of my pocket (and I have the best package available). 2) The plumber was happy to cut a hole in my neighbor's ceiling, but because he's "just a plumber", he said he... Read More


C
Curtis P
Johnson City, Tennessee
2/17/2018
I took out this home warranty on a whim really. I had received mailings from American Home Shield and a couple of other home warranty companies. I checked all the reviews and decided to give them a try, I have always done all my own repairs as I am pretty handy but as I have gotten older and after numerous back surgeries it was getting harder and harder for me to do much of anything. AND WOW little did I know only a couple of months after taking out this warranty my heat pump went out. I had absolutely no hassle from AHS and since have recommended them to most of my friends. The deductible is per visit but MUCH cheaper than me having to do it myself. If you are considering AHS I would... Read More


M
Melodie
Sunnyvale, California
2/17/2018
Love home shield! They connect homeowners with the best companies to do the work that needs to be done. Fast, efficient, reliable!!


Debra A
Denver, Colorado
2/17/2018
Excellent, FAST service


T
Teresa R
Miami, Florida
2/16/2018
I have been a customer for over 25 years. Service used to be much better and that's what kept us renewing our contract year after year. In the past few years the service has deteriorated. The wait times on calls to the customer center are horrendously long. The staff is very curt and to try to get someone to be sympathetic is a miracle. I just cancelled. Their contractors are not as good as they used to be. I recently had a plumbing issue and they left me literally hanging out to dry. Not only did they not perform the repair, the contractor possibly caused more damage. We own three properties and have now decided not to used them at all.



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry