American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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After a year of paying premiums, I only submitted two categories of issues and had to pay $100 deductible for each category (Category #1: $100 deductible to replace a flapper in my toilet). (Category #2: $100 bc I could not get the lent tray to go into my dryer: the part which I had already ordered, and a microwave oven that a blazed when I turned it on burning the rubber on the door, and a range oven that overheated with an F10 code). While I thought the technicians that were sent out were skilled. my beef is with American Home Shield as a company and the excuses they make for not covering the burn on my microwave door calling it COSMETIC, although I can no longer use the microwave with... Read More
FRAUDULENT COMPANY. After paying them $3200 in premiums over the past three years, I finally had an opportunity to use them when my refrigerator stopped working. THAT WAS 90 DAYS AGO AND IT STILL NOT FIXED OR REPLACED! Only after calling them numerous times did they send out a repair team who said it was broken, but they couldn't fix refrigerators! Then a month later after many more calls they sent another team who said they needed to order a part, and when that part came in they said it still didn't work. After many many more frustrating calls, they sent still a third team out who said it was broken, but AHS told them they were not authorized to fix it!!!! AHS would not let me talk... Read More
I had them for 14 years with great service and I had to cancel them last year because they became rude and refused to fix or replace my pool heater and yes I had paid for the extra coverage for all them years. I understand that they changed management or something. They are a horrible company now. They came up with some BS claim that my pool has been neglected. I have had my pool under weekly service contract for 15 years, it is well taken care of and maintained. They just didn't want to pay for the $4000 cost to replace.
I had them for 14 years with great service and I had to cancel them last year because they became rude and refused to fix or replace my pool heater and yes I had paid for the extra coverage for all them years. I understand that they changed management or something. They are a horrible company now.
I had them for 14 years with great service and I had to cancel them last year because they became rude and refused to fix or replace my pool heater and yes I had paid for the extra coverage for all them years. I understand that they changed management or something. They are a horrible company now.
Absolutely HORRIBLE company and customer service The company could not get vendors to my home on the Service requests. Then they tried for decided that the item I was requesting service on was not covered. I don't understand since they added a small premium to cover the item in question. It was very confusing because they first said they could not find a vendors that was part of the program. In the end, they did not reimburse for the premiums I had paid for the added charge to cover. I asked numerous time if this item would be covered, accepted the extra charge, but when needed, they rejected my claim. I have since move on to a much better company. They CARE. AHS could less, all they... Read More
Absolutely HORRIBLE company and customer service. STAY AWAY. Our home had 2 emergency service calls (Furnace in the winter and a leaking dishwasher) and 1 routine A/C tune up that we requested. The company could not get vendors to the home on any of the Service requests. Then they tried for alternate vendors, but was unsuccessful. It was very confusing because the vendors that were part of the program did not even service my area, but yet they had no problem collecting $50 a month despite the fact they could not deliver on any service; routine or emergency. Spent numerous hours of my day with customer service trying to get someone to the home. Ended up just going with a local vendor... Read More
We have had AHS for over 15 years. They used to be awesome for customer service and dispatching knowledgeable and competent repair technicians. However I. March our GE microwave stopped working they replaced it (not with a like/similar model but lower grade Amana. Recently the “new” microwave has had a rattle/popping noise as the turntable rotates. I called AHS about this and was told I need to go to the Manufacturer for repair on this. Since it is under warranty. I asked How I am to do this without a purchase receipt since I did not purchase this. All I received was a hand written receipt from contact installer. I asked to speak with a Supervisor and was placed on hold. (Was on... Read More
Inefficient, take a month for contractor to submit report, drag for a month and still not complete the repair. American home shield has high service fee each time, and not enough networking contract company in this area. And the membership fee are higher than most companies. Most service ladies are friend, however one time did encounter a service lady not only not helping, not listening, not understanding, making assumption, using ironic laughing, and blaming everything on customers, included they only have 1 contractor in the areas. The experience was horrible, I won’t recommend American home shield to anyone.
Over the last year of having an AHS warranty we've had to use them 3 times going on 4 because of a recall issue. If anything I've learned over this time is what contractors not to use for issues in the home. When I asked the CSR today 7/26/22 if AHS really reviews customer feedback directly to them or other sources like Yelp I was told that they only work with the best contractors. I got a good laugh out of that. If they consider these couple contractors the best in my area I think they need to raise their standards. Have a feeling that my time with them is coming to an end.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
