American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Unreliable. Many administrative errors that will cost you endless amount of calls to the company. Then you search to find a service rep who understands English enough for them to correct It. I believe they outsource outside USA because some keep repeating remedies that make no sense. Aka pay for a service not rendered. As for their Vendors don’t exactly like the deal they have with AHS that you may not be 1st in their list so you end up having to wait for service. And sometimes they don’t show up and you are billed anyways. I had to hire a 2nd person to fix the issue on another call. Most recently I was charged the $100 for a plumber who didn’t show up & im still calling daily for... Read More
We are brand new to AHS. Not long after we purchase our house, the electrical plug just "blew" up! No damage, but we needed an electrician fast! I called and was told that one will be available tomorrow. Couple hours later they called us that there is one available in an hour or so. We agreed to have them send an electrician when one becomes available. About an hour later they called back that one electrician is available in about an hour! We said yes, he came, fixed the problem and everyone was happy! Thank you!
I have had AHS for over 15 years but in the last 3 years it has deteriorated. The people that they send to fix items, one says that they can fix it and then the other gets the parts and says it must be replaced. Then there is no communication in between on replacement. Also I had a hot water heater that they figured out a way to not replace but couldnt repair. I am not sure what has changed but it was stellar for the first 12 years.
The service provider was prompt on onetime. Very professional and informative. I would recommend the company and staff person to others.
I'm so glad I was able to get American Home Shield !! I have a problem with my water heater, turned in a claim on Wed( I believe) and they were here that following Tues ! The techs were helpful, courteous, very polite. Only problem was I didn't tell them it was a tankless heater ! They were nice enough to email it in for me, so I didn't have to sit on the phone, now I just have to wait while they find someone help me with it.
Would recommend them to anyone, in fact I have already.
Thank you so much
I found the Air Conditioning Co. Air Doc who was sent out to find my Air Conditioning problems was less than helpful in determining my Air Conditioning problem. After telling me it’s not the Air Conditioning causing the soaked carpets, I had to call in a second opinion, a “plumber.” It took the plumber looking around the base of the air conditioner closet 15 mins to identify the soft spot in the wall board below the air conditioner drain. The problem was a disjointed connection letting water run down from the drain line from the unit above me.
Phenomenal company. Timely, efficient service. Contractors are professional, friendly, and knowledgeable.
Horrible company!! They do not care about their customers. Be ready to wait hours to get any customer service person to help you. Be ready to wait days and weeks to have a company they contract with to come look at the problem, only to not resolve it. We ended up having to go through outside authorization, followed all of AHS rules that they told us only to say they were denying it due to cost. I've paid over $1,600 this year to have AHS cover 2 properties i own to now have to pay $2000 for something they should cover. worthless company with no values. Cancelled both contracts.
I have had multiple policies (coverage on 3-4 houses) with AHS for several years. I am taking my business elsewhere because while AHS might offer good coverage on some items, the customer service is awful in my view. It has been my experience that many of the service contractors they assign are not very professional or they are prevented from making quick repairs due to AHS policies (e.g. AC compressor has to be provided through AHS warehouse, which takes several days to arrive). Calls to AHS routinely involve a wait of 20-30 minutes or longer, and quicker communication through email and chat aren't available. I have encountered slow service (a recent service request was over 30 days... Read More
I submitted my AC repair request a week ago today. My AC is still not fixed. I’m told by the AC company that they’re waiting on American Home Shield to approve repairs. I’m told by American Home Shield that they are waiting on the AC company to tell them what’s wrong with the unit. This is, of course, after waiting for almost an hour to be able to speak with someone at American Home Shield. So unbelievably frustrating and disappointing to be sitting in Texas heat with no AC for a week now, and no idea of when these 2 will get it together and get it fixed. Save yourself some grief and choose a different warranty company.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
