American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I had to have air conditioning company out five times in six weeks and then they ignored my calls and AHS would not return calls u til it was “too late” to be a call back and I had to repay another $100 copay. Another A/C company came out, identified the problem, ordered the part and fixed my A/C with the few days it took for part to arrive and worked with us on time for repair. I would’ve given a 5 if the work was done first time and I didn’t have to pay a second time for visit.
We've been loyal American Home Shield customers for almost 20 years. However, I have never in my life been more disappointed in a company than I am with American Home Shield right now. I requested service for our hot water heater on April 25, 2020. Since then, I've made numerous follow-up phone calls and endured absurdly long hold times – I was on the phone well over 2 hours today! I have spoken with customer service representatives and the “Escalation Department” with no definite resolution and no offer to make things right. The bottom line is, 60 days later, we still don't have a working hot water heater! Today, I said “I assume it doesn't normally take 2 months to replace a faulty... Read More
I'm quite pleased with our coverage. Professionals are prompt--I've never waited more than 24hrs. The annual fee is reasonable, but you can also pay monthly with automatic debit.
My experience with AHS has been unbelievably horrible. On May 15th I requested service for my pool filter. On May 22nd the assigned service provider inspected the filter and stated it couldn't be repaired and would have to be replaced. I never heard from them again. I contacted AHS on June 1st for a status update, the representative said they would contact the service provider and get back to me the next day. I never heard back so I called again on June 8th and was told they would check with the service provider and call me back; they never called back. I called again on June 17th and was told that they tried 5 times to contact the service provider and was unsuccessful. They said... Read More
Buyer Beware We've been a customer of AHS for years. We've used it periodically throughout the years but have just cancelled it today. We mainly kept it because we had bought a home with an older set of AC units and figured they would break in the upcoming years, so having this insurance would be a good idea. The few times we have used AHS, the effort to get anything fixed was increased as you have AHS playing middleman with the service that is doing the work. But that’s not really the awful part. Two years ago, our refrigerator broke. AHS sent a subcontractor out to evaluate the issue and they determined it was just a part that needed to be replaced in the 10-year-old... Read More
Terrible customer service. They give you the runaround. Don’t return calls. They use substandard contractors. We had them for 25 years and each year it got more expensive and worse.
American Home Shield sent someone out to help with my Air Conditioning. The worker had it up and running very quickly.
I had a horrible experience with this company. They do not seem to value the customer experience. First, their phone wait times are ridiculous. Secondly, my water heater was unable to be fixed by the technician, consequently he put in a request for the water heater to be replaced. Instead of the company reaching out to us to let us know that in order for us to move forward with the repairs we would have to pay the difference for bringing the water heater up to code, we received no contact and went without hot water without a week. The only reason we found out is because I waited on the phone for an hour to speak with a representative. Additionally, when I asked the representative to... Read More
I have been without a Dishwasher since May 11th. I am on hold for over one hour each time. I have had two scheduled visits from the repair company and they no-showed both time. AHS will not call me back. You have $1000+ of my money and you won't even call me. Horrible crooks! Do not let them rob you as well. Read the reviews on Facebook. There is ZERO way to email AHS. They only have one phone number for the thousands of customers. All three calls were answered by the same person. I am guessing only one person works in the call center... the call center that cannot resolve anything. Today is June 19th. No repairs, no follow up. Two no-show repair visits. They give you a four... Read More
Terrible service. It took more than a month to finally get someone to fix my air conditioner in triple digit heat!
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- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
