American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Complete crooks. I signed up for them and paid my $100 a month for a year or so. Only used them once. Our electrical box went out so I called them to come replace it. It wast cheap ($3000) to fix but under the contract they are supposed to cover all electrical. They immediately denied it and said there was no structural damage. That is completely not true as it shorted out all the time, the wires and breakers were damaged, and it had become a fire hazard. It seems their policy is to take your money and fix small things but when there is a major issue, they deny it and hope you dont renew. Complete scum!!!!
AHS response is terrible and you feel frustration. It is the worst company.The AC stopped working some time in April for my rental property. I have contacted AHS and AHS sent United Air Temp technician to fix the issue. Technician mentioned that there was some wire issue and he said it got fixed. After the technician left my tenant called me and mentioned AC issue is not fixed. I called AHS again they sent same company technician again and this time technician added 2 LB Freon liquid and he charged me $280, the issue was not fixed after adding the Freon liquid. I called AHS again, this time they sent a Cool Factory technician. The Cool Factory person mentioned he cannot do anything and... Read More
I need to understand how a svc contract in May 21, 2020 (5/ 21) is not DONE !!!!!!! I haven't seen any svc per from the RYCO electric co, but your system state that the job is DONE (How) ? I've paid the svc fee , Please don't charge me again (PLEASE)
Very good Warrenty company Have had almost 30 years,never had a problem they havent fixed
I am very pleased with AHS. Within minutes of putting a service request in online, appointments were made.
Good company, always ready to help. Immediate customer service. Great company. Every home owner should have the protection of AHS.
Great quality repair services provided in a professional, timely and friendly manner.
Problem solved. Satisfied customer !
The telephone response time is awful. I called twice to make a service request. I took 48 minutes for an associate to answer the phone. After another 12 minutes I hung up on her because she just did not understand English and would talk over me, not letting me explain my request. Very disappointing and frustrating.
I called a second time and again waited for 45 minutes before someone answered the phone. Totally unacceptable and unprofessional .
Fortunately, this time the associate was excellent and I was able to proceed with my service request. The contractor provided, Sunbelt Electric was excellent and I would highly recommend them.
Terrible. Our AC went our June 2. We are in Hawaii and the house is in the 80's. We are both at home as we are in high risk health and can leave this hot house.
They sent out when repair guy. Two weeks later they sent out a second company for a second opinion. Then they closed both tickets and we keep waiting on hold to try to talk to someone about our AC that was never fixed.
We have been American Home Shield customers since 2014. I have been very disappointed the last several times I have called for repairs. I waited over 40 minutes on hold and then was told my wait time would be at least 45 minutes more. The second time I waited over 30 minutes to speak with customer service. This is not what we are paying for. The provider assigned to repair my ice maker was Sears. They gave me a date (06/10) and a window from 9 to 5. I stayed home and at 4:20 they sent a text saying my appointment was rescheduled for over a week later. (06/18). I called Sears and canceled immediately. Service providers like this are not acceptable.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
