American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Great company, been with them over 20 years and am now retired woman over 70. They have repaired or replaced a great many things for me and now they are my peace of mind as and older person who is not able to fix things myself.
This is my second year with AHS. One previous job was done, a dryer issue, all good. Just recently we finished an a/c job. Contractor was fine, although there has been no follow up from AHS as to the job that was done. More importantly, for many days I have called and called AHS in order to go over the charges that I paid to contractor to ensure all is proper. It has been impossible to get a live person at AHS, no matter what day I call or the time I call. This is terrible. The longest I have waited on line was 44 minutes!!!! 44 minutes!!!! And then I gave up. Still waiting for a call back. AHS has no e-mail where a customer can reach out. I did reach out via Facebook and did get a reply... Read More
Poor Having the worst experience ever with American home shield. . They send a company out never repair properly. Been told the condenser has multiple leaks .So company been out six times four of the times as more freon in than 3 days later won't cool properly . Been getting nothing but a run around .
I so disappointed with American Home Shield. Have had you for over three years at the $100.00 call fee. Today is my for day to have a plumber come to my house for bathroom faucet licking and had a bad experience with the plumber sent to me. I called AHS 10 8 times and the list wait time I was on hold was over 2hours.
What a shame!!!
This company is a complete 0. I have had AHS for almost 20 years and i need to find a new warranty service company. I have been left without a refrigerator for 10 days! And when i asked a manager to call me back.....Well its been 4 days and i am still waiting. I really feel i need to report them to BBB. So frustrating and they do it over and over again. Very bad follow up. Good for a clogged sink or something simple. But anything serious they will give you people who install things backwards (yes this happened with AHS) and who give wrong diagnosis requireing multiple visits and cant arrive for days on end. Its never been easy with these people. find something else save your time... Read More
AHS is Amazing! I give them an A+ for Customer Service and for all the work they put into following up.
AHS keeps assigning a company that is over 100 miles away that does not cover my area. This requires a phone call with extended hold time to correct the situation. Once you get them on the phone , they are very helpful.
I been with AHS For years even when I lived in DC everytime I called I got results. They replaced my fridge, and washer. My house I am in now wash newly renovated. But the fridge had a defect in it. The company would not recall but AHS replaced it with a brand new one. The washer was out dated they could not find parts for it so the replaced that. Both were were brand new replacements. Just had air conditioner fixed. I would recommend AHS anytime.
Overall despite the reliable one-time copay of $100 per diagnosis and repair, I have had three work orders to fix my washing machine. Now it needs a fourth ...for the same issue. My issue is that each repair a different repair service is sent out leaving you with no way to force a real fix without additional copays. The garage door opener has had three visits, waiting on a return visit to replace the 'eyes' with stronger eyes. The number of calls could easily be doubled, but I can't afford all the copays...again each time with a different service provider. Only one service provider has ever called me to schedule an appointment. Fifteen days and counting waiting for a call from the new... Read More
We were very happy with the work that he performed and we would definitely use him again.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
