American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
I am so frustrated and dissatisfied with your company, specially with your representatives and the way they handle my claim and respond to our request for the servies. The representatives are very unfreindly, ignorance and don't transfer my request in order to allow me to talk to a supervisor. This is the 7 times that the American Home Shield has sent different technicians which call it having "second opinion," and I call it seventh opinion, but nothing has changed so far. The American Home Shield is trying to deny or accept the responsibility to provide good services or reach for any resolution, but rather to treat us differently because our name is different and the representative think... Read More
This has been the worst experience I have ever had with a home warranty company. My dishwasher has been broken for a month. The technician informed AHS that its not worth repair because it will be an ongoing issue. They offered me $230.00 for a new dishwasher, wich is absurd because you cannot purchase a dishwasher for that amount, not to mention I've paid $100.00 for the service call so that leaves me with $130.00 for purchase plus installation. I have called several times and each time I've been on hold for no less than 45min. This issue was escalated to Mgt. but to no avail. I have never been so utterly disgusted with a company. They lie, they donot follow-up as promised and they... Read More
DO NOT WASTE YOUR MONEY! We have had AHS as our home warranty for 2 homes for over 10 years now. Our payments are automated and therefore always timely. Over the years we have very rarely ever requested service until about 3 weeks ago when we desperately needed and requested service. This is week 3 and to-date we still do not have service and can not use our range to cook. can not cook! I have several times struggled to follow up and explained that the cooker/range is a basic necessity for our family since we typically prefer and rely on home cooked food. Nobody picks their phones and the few times I have managed to speak to someone it has been like 3am! Looking for alternative ways to... Read More
American Home Shield has been there for us, but it hasn't been easy. I am not convinced that the contractors are vetted properly. Do your research and if something feels off, or if you want a second opinion, call AHS and discuss. Customer service is pleasant.
Summary: Don't waste your money with this company. In the last 2 weeks I have made 8-9 calls waiting one hour or more at the time to talk with somebody from AHS They cancel the requests on their end at their own will and your credit card account is still charged. They change the status of a request to complete when nothing was done. If you try to create a new request to have the issue fixed they will charge you the money and they will close the request on their end and nobody will come to fix your issue If you want more details you can read below: One of my AC units stopped working. Submitted service request 560317842 and Sirius plumbing contractor company was assigned. The... Read More
Overall, I am quite satisfied with AHS -- and when I have NOT been satisfied, AHS has worked with me to fix the problems. That is what I expect of a reputable company. Even during the coronavirus situation, AHS reps have been there to answer the phone -- but the online order system was recently revamped and may provide faster service when applicable. I have only two suggestions. The first suggestion pertains to the online order form. I suggest adding a text box to enter extra details when necessary so the customer doesn't feel the need to call. The second suggestion pertains to the online feedback form. I suggest changing the feedback radio buttons to check boxes so the customer... Read More
Long wait times for reps. No supervisors to speak to. 50-60% chance or more of terrible vendors. Calls not retuned by vendors with AHS doing nothing about it. Clearly overspending on marketing / on being called “the best Warranty Company”, with no attention/ funds going to educating reps or getting stellar companies to work as vendors for them. I would NOT recommend this company at all. On-hold wait times are over 1.5–2 hours Every time and that’s per phone call. Then calls get dropped. Then call again. No call back line. 2 full days of calling and Direct M. via Twitter and they have not reached out. I have been a loyal customer with 2 properties under contracts with them for few years.... Read More
Worst possible company and customer service. - minimum 1 hour (consistently) waiting to get hold of a customer service representive - took 40 days to reach a diagnosis on the fridge - The contractor specifically told me that he would recommend replacing it. But when that diagnosis reached them, the diagnosis changed to "we are not able to fix, go to another company" - Asked them to go talk to the contractor company, and resolve this. The customer representative didn't want to. She gave me the option to either wait for an official mail from them (saying to go to another company), or go with another company right now. - Also, the contractor company was just not professional, being late... Read More
WORST SERVICE EXPERIENCE EVER. SPENT 7 HOURS on phone calls with them. I had an issue with HVAC system. Vendor came out and said there is nothing wrong, a couple of hours later the system is still not working so I called that back for a follow up. Now they say the compressor is not working and the entire system needs to be replace that will cost $9,000. The report they filed with AHS said its only the compressor and AHS will only cover 300 and I have to pay 1,500 for R22 plus another 2000 for the compressor. In order to get a second opinion I have to pay 100 service call fee. This was not brought up until 4 days after the report was filed. They gave me a run around every day by saying I... Read More
Not worth the headache or the time I have to deal with AHS. I've purchased the ShieldPlus product for 2 years and so unhappy with both the service and coverage for my rental property. I had to pay an extra $4k out of pocket because the vendor they sent didn't know or refused to shut off the water to work on fixing a leaking shower faucet. As a result it damaged both floors in the time it took to get things worked out. Don't recommend buy and I don't plan to renew. No one has followed through with us to make sure things are right. The representatives seem powerless to do much. More recently I submitted a claim to get a washer repaired it was submitted on 5/18 and only until 5/31 did I... Read More
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
