American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Our A.C. unit went out. Sent a request to AHS that day. Our unit was fixed within 48 hours of the request. Very satisfied with the service we received.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Niki, Thanks for the time you took to tell us about your experience with your services. Great feedback!
The service people that y'all use epic mechanical service did not apply to my account that I had paid which made my account look like a negative $75 for the service call. Even though I called epic mechanical service and told them the situation the lady said that she was going to call but apparently she didn't because it's still showing my account being negative. need to have a better system on when the customer pays I'm glad I paid with a check that I have evidence that I paid cuz if I had paid with cash I would have been S.O.L
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I am sorry to hear about this problem Ella. I would like to look into this matter seeking a resolution. If you send your information to social@ahslink.com, attention "Consumers Advocate", I will follow up with you. Thanks
I own tow homes and have both covered by American Home Shield. During the past month I have had the occasion to submit a service request on each home. One request was for a leaking water heater and the other for a broken central air unit. In both cases parts were covered but in both cases "additional labor" was required, The labor was necessary in order to bring the units up to code or to insure the unit was restored to like new as required by AHS. In both cases the cost was $175. One was to drill a hole through brick to accommodate an over flow line from the pan under the water heater. To avoid a days delay to finish the water heater I loaned the contractor a hammer drill to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Keith, Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this issue. Thanks
A person would be better off to save the money than get a policy with Home Shield but if you must get a policy this company is better than others from what I have been told by workmen. Yes, they replaced the disposal twice but code changed where a person has to now have a plug but they won't cover that even though the electrician was there because of a non working ceiling fan which they wouldn't replace. Put in new water heater and the reviews of the brand are horrible. Had a gas leak under the house and plumber already there so had them fix it as the gas had to be turned off immediately. Then the gas company had to inspect before gas allowed to be turned back on. This took days to get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elizabeth, I regret the unpleasant experience that you have had with your services. We strive to provide a great service experience for our customers. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I'm satisfied with the Home Warranty, but apparently they need more AC contractors in my area.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Rodney, We value your feedback and will use it to improve our products and services. Thanks
Didn't cover everything on an A/C repair but did cover some. Worth the money for the plan but next time I'll upgrade to the next level.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback. Thanks!
Please DO NOT bother with this people! Their customer service is incredibly unsatisfactory. In addition, they companies they contract with and assign to a case are cheap incompetent and unreliable; lousy customer service more like non- existent. After 1 year with AHS and numerous headaches for 2 separate breakdowns I just cancelled my policy. They will promptly and consistently bill your monthly premium but when you need them they are NO help at all. AHS is NOT worthy of your $$! I cannot give them even 1/4 of a star they are so bad! but in order to be able to submit this review they make it mandatory you use the star rating system and that's the only reason I had no choice but... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maritza, We are sorry to hear about your dissatisfaction regarding your services. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Have had the service for 8 years now and it has paid for itself every year. However, it is extremely difficult to talk with a live person unless you want to wait 15+ minutes most times. Also, the turnaround time is pretty slow. If something breaks on a weekend you'll have to wait until Monday to even schedule someone, which then takes a few more days. So, a Saturday issue might not be resolved until mid week. Overall, I'm happy with the security of having it, and just have to accept that issues get fixed slower.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jarrod, My apologies for the extreme wait time. If you are in need of assistance regarding your services, We would like to follow up with you regarding this matter. We will be in contact with you concerning this matter. Thanks
American Home Shield has been very responsive, and each technician sent has demonstrated courtesy and professionalism.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Carol, We are pleased to hear that you are satisfied with your services. Thanks for the feedback.
This has been the most horrible experience I have had with a company EVER!!!! I would not recommend AHS to anyone.
My family (husband, baby and 2 cats) have been out of our home for 6 days now due to extreme heat (110 degrees today) and a broken AC unit. After 6 days, numerous hours on hold (literallyHOURS at a time) and several rude customer service employees, AHS is refusing to repair our AC because they claim it was broken prior to our policy start date. This is untrue and no one can bother to investigate or follow up with this claim.
If you live in Arizona and are shopping around for a home warranty, remember this..... DO NOT GO WITH AHS!!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tristen, We would like to look into this matter and follow up with you regarding this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
