American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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very convenient and easy!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback, Hyoung.
Very responsive and helpful!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the great feedback Grady!
I have been with AHS for many years. My experience has been mixed. When the contractor assigned is good, then the service is good. If not you are out of luck. It is next to impossible to ask customer service for help. The telephone wait times are ridiculous. My experience has been that if you try to get assistance from customer service reps, they are very knowledgeable about telling you why they can't honor your request. I would agree with those customers who say it takes a long time from beginning to end for any service that requires parts replacement. A simple washer repair took over a week because they needed a hose. Don't expect any assistance in an emergency! They are not equipped... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Barry, We would like to offer our help to resolve this matter. If you email your property address and phone number to social@ahslink.com, we will follow up with you regarding this matter. Thanks
It is easy to contact Home Shield to approve and get approval for repairs of Utensils,They also send Qualified people who do good work.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the great feedback and we're glad to hear that you are happy with your services. Thanks Rosula
3 plus weeks and 4 visits to repair a washing machine is not acceptable. Once finally completed the unit appears to working very well.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bob, Thanks for making us aware of this matter regarding your washing machine. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will contact you regarding this issue. Thanks
I had an extremely frustrating and unsatisfactory experience with American Home Shield. When you try to call then you get put on hold waiting for assistance for up to 40 minutes! That is absurd. With a broken AC unit in 90+ degree weather it took them almost a week to approve the repairs. That was after I had been told on the phone by their representative that the technician could get approval on the spot once the diagnosis was done. Not So! I would not recommend this company to anyone but my worst enemy.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paulette, I can understand your frustration regarding this issue, and I sincerely apologize for the wait time. If you email your property address and your phone number to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks
The contractor's have consistently been high quality, courteous and easy to work with. The few times I've needed to use AHS I have been pleased.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Wes. We appreciate the wonderful feedback.
American home Shield provide excellent service that gives me peace of mind. I highly recommend it to any homeowner. They help us stay on our budget even win big repairs come up. We've been using them for nearly 8 years and I am very happy.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the Great feedback America!
The services I received were performed promptly and efficiently. Everything handled professionally and courteously. I highly recommend!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for recommending AHS Carol. We greatly appreciate your feedback.
I have had 2 repair requests in 3 years. They NEVER abide by the contract. Hold times to speak with someone here are about an hour and then get disconnected (this is usual practice here). Put in service request multiple times and contractors don't contact us. Repair was shotty and no useful warranty after the repair. This warranty is a complete waste of money and now I have to take them to court to fight for what I bought.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ron, My apologies for the wait time and the experience that you have had with your services. If you send your information to social@ahslink.com, attention "Consumers Advocate" we will be in contact with you regarding this matter. Thanks
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
