American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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On recent service call, problem was traced and fixed quickly and professionally. Service representative was personable and knowledgeable. A good experience!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for making us aware of the good experience that you have had, Will.
Came out, did nothing, took my $75, and left. Called them to find out why, and they threw a bunch of garbage at me, lied to me and then called me a liar! Please do not ever send this company back to my residence! I have been with American Home Shield for more than 25 years, and I have never been treated this way, by anyone!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Terry, I am sorry to hear about the situation that you have experienced regarding your services. We have located your information in our system and will be in contact with you concerning this issue. Thanks
Did not respond to my request for assistance. I emailed multiple times asking for help and follow up. I never received any. While there was a slight delay in my initial response, due to a family emergency, I was not happy.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Julie, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks
Your customer service, needs improvement. I waited 40 minutes on the phone to talk to a customer service representative . I have been a customer for years, this has been the worst service . Now, it has been 2 1/2 weeks and my microwave is still not fixed, What happened to- #1 BEST ! NEW RATING - POOR.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carlos, It is our goal to provide excellent customer service, and we sincerely apologize if we did not provide you with the excellent customer service that you deserve. We would like to look into the matter that you have made us aware of. Please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
I have been a customer for 18 years, and over that time I was told by AHS that I was one off their better customers with below average claims. I have been having on going issues with my dryer and had express appliance come out one month after their first visit. On the second visit, which I had to wait an additional 10 days, the technician said the igniter was bad and needed replacement. He asked me if I wanted to clean out the lint inside the housing while he went out and got the part in the truck. I asked him specifically if I could clean where the carbon scoring was. I began cleaning it and couldn't get inside so I told the tech that I was getting an attachment that would let me get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sal, We would like to follow up with you concerning this issue. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" we will follow up with you. Thanks
Usually we get a call back within minutes to schedule a contractor the next day . Recently we had a major plumbing issue that needed to be expedited and we couldn't afford to wait for AHS to get a contractor out to our home . Unfortunately, we had to use another contractor and pay out of pocket .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Luis, I am sorry to hear about the recent issue that you have had and I would like to follow up with you regarding this experience. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
Washer was broken, called AHS and had a company come out with in 24 hours. The tech came out fixed the problem with in 30 minutes.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Amir, We appreciate the wonderful feedback. Thanks
Excellent service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the excellent feedback, Beth!
I have been trying to get this AC problem fixed since June 14th 2017 it is now July 30th and the problem is still not been resolved every time I call and talk to a customer professional I get the runaround saying they're going to call me back saying that they have recorded everything and noted in their computers but everytime I call back I have to tell the story over and over and over it is basically a joke they have overcharged me twice saying that the same company has been to my house twice and I'm getting emails about my account being delinquent because of it they have not yet resolved the problem trying to send me the same contractor that told me there was nothing wrong to begin with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ryan, We would like to help resolve this issue regarding you a/c problems. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this issue. Thanks
It takes too long to get a response from customer service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Steve, If you are in need of assistance regarding your services, please send your information to social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
