American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
Very good company and good customer service
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nabil, We are happy to hear that you are pleased with your services. Thanks
started off good but now when you need to call in the hold times are ridiculous. I am on hold right now going on 45 minutes and can not receive any help other than holding.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stefanie, My sincere apologies for the wait time. If you email your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
Great and easy to work with. Thanks so much!!!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Terrence.
Beware of quotes like this on consumeradvocate from ahs: "i would like to follow up with you regarding this experience. Please send your information to social@ahslink.Com, attention "consumers advocate" and we will follow up with you. Thanks" this is a blanket customer service statement that attempts to put any potential customers at ease about investing in their product. The truth is, unless ahs has invested heavily in their cs department, you will wait, indefinitely, for a response from them. Initial recognition does not equal good customer service. I don't see any reviews about how their follow up responses have helped, do you? Please let me know. My several follow ups... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Stephen, We have located your information in our system and will assign a social media specialist to contact you. Thanks
We have been customers of AHS for more than 17 years and I can truly say that over the past 5 to 7 years their service has continually declined to the point of being deplorable! Every year one of our AC units goes out, every year they send out a contractor who just puts a bandaid fix on the unit and charges us several hundred $$ for Freon. This year, we asked for a different contractor who actually did some real work on both of the units. However, due to fine print, and bringing various items up to code, etc, we still had to pay $2,000 out of pocket to repair both of these A/C units. That was 96 days ago. Now, one of the units is not working again and guess what?!!! We have had to... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to contact you regarding this issue concerning your a/c. If you email your property address and phone number to social@ahslink.com, we will reach out to you regarding this matter. Thanks.
American Home Shield is exceptionally gifted at delivering the worst customer service I have ever experienced. You will never be able to contact someone over the phone if you need help. Go ahead and accept this as your AHS Home Warranty FATE, because inevitably you will spend hours and hours and hours on hold as I have. Honestly I didn't think you could get this bad. Additionally if AHS offers you a cash option for your appliance that broke they will make you wait quite a long time. They say 10-14 days after approval. I am still waiting 30 days past approval for a marginal cash option after my stove started leaking gas. Continuing with this trend, AHS contractors are not well... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stephen, We are sorry to hear about your experience regarding your services and would like to reach out to you concerning this issue. If you email your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Hard to get timely service and a good portion of the providers are not very good.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maurlie, It is our goal to provide the best customer service experience for our customer and I am sorry to hear that this experience fell short of the mark. Thanks for sharing this with us and if you need assistance regarding your services, email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
The wait time to speak to someone, for me and for the contractor, is consistently very long. In this day and age AHS fails to provide email or online chat assistance which might make contacting them less of a hassle for their customers or the contractors. AHS scheduled a contractor with multiple bad reviews on the BBB site in my area which I find to be irresponsible. I had a horrible experience with them and requested another contractor which led to a longer time that my senior pets and i were without air conditioning in Florida in July. In addition, AHS denied part of a repair that was a supposedly an access issue without contacting me and checking into what the contractor was... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Johanna, We apologize for the issue that you have experienced with your services. We would like to look into this matter. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
3 stars for an average rating. Average being acceptable but not outstanding. Here's why 1. One time the plumber they sent BROKE my washer lid while fixing a leaky pipe. So then I had to pay ANOTHER service charge for someone to repair it. 2. I accidentally clicked the wrong service order for my AC unit online and they charged me for TWO service calls, even though I called AHS and explained my mistake. 3. Thank goodness for their online service orders, their wait time on calls is ridiculously loooooong. 4. Once a service request has been made, they promptly get you a repairperson. Then they have 24 hours to get in touch with you. Some of the companies get in touch quickly, some not so... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jill, Thanks for making us aware of your experience with your services. We would like to offer our apologies for any inconvenience that you may have experienced. If you need assistance regarding your services, please email social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
I contacted Mr. Gaines with Gaines Appliance in Ripley on July 23, 2017 regarding our air condtioner. (he had already worked on it about 3 weeks prior with the same issue) We never heard from him, so I called him on July 27, 2017. He set an appointment for Friday, July 28, 2017 between 8:00-9:00. My husband stayed home to let him in. He did not show up until 11 am. My husband had to cancel an appointment at his financial services office at 10:00. The first time I tried to call him around 9:30 his phone went straight to voicemail. We were not impressed with his company.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jennifer, I apologize for the problems that you have experienced regarding this service request. We would like to offer our help regarding resolving this issue. If you email your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
