American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I contacted AHS on a Tuesday due to problems with a water heater. The plumbing company couldn't come to check until Friday. When they came on Friday th
e mandado told me that I. needed a new water heater and that they couldn't come back to install it until the upcoming Thursday. I asked him if he could when I was off and was told no. I had to pay $75.00 for just that! I got a bill for another $75.00 for the day they came to install it. I thought one only pay a one time fee for service. Coming to tell what I already knew is not service!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Florence, Please provide your property address and phone number by emailing it to social@ahslink.com, and we will look into this situation and follow up with you. Thanks
AHS has always been there for our family. The contractors they sign up with, shows how much they care about there customers.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to hear the great feedback Pastor Willie! Thanks
Been having a c issues for 6 weeks. Not fixes yet. I have paid over 600 Out of pocket. Growing tired of this.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Elizabeth, Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will contact you seeking a resolution to this matter. Thanks
The response time was good, the problem I have is we paid the contractor the service charge and additional charges but because the contractor hasn't paid AHS you are coming after us and not the contractor whom we paid. This should be your responsibility to get it from your companies not go after your paying customers.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Scott, I would like to look into this matter that you have made us aware of. Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I purchased an older home that had been remodeled, and the home warranty was included in the purchase. I have had to make more claims that I expected to! So far they have been very responsive and the service providers have been very good. They have not covered as much as I would have expected, but it was all completely spelled out in the contract if I had just taken the time to read it. I have been happy with the service, and I do expect to renew when the initial warranty period expires.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear that you are satisfied with your services. Thanks Kristin.
I am very satisfied with AHS. They respond immediately to my inquiries and resolve all issues quickly while providing updates along the way. Great service!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Steve! Thanks
They don't send some body to fix heat pump and then give me auto order to fix because it was Saturday and it was so hot and they don't find some one to fix ,
later I send the bill with the number ftom authorization it was 200 only and still they don't want payment back and send letter explain ridiculous argument
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Pablo, We would like to reach out to you concerning this matter. Please email your information to us at social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
As I type I have been on hold with AHS for over an hour. I am on my 9th hour of being on the phone with them on hold or otherwise because they can not take responsibility for the horrible contractors they have on contract in the Nashville area. Going on week 4 than 5 by the current looks of it without a Washing machine, I am a disabled Vet at 90% & have 3 kids & do work full time also. AHS takes no responsibility just wants the money. There is limited to no assistance with issues you have that are constant and on going. This time I am going to the BBC on because of the utter disrespect shown on the Appliance replacement department verbally, have no sense of urgency only to use the same... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Gary, Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will look into this situation and follow up with you. Thanks
When I was able to talk to a customer service person they were very helpful. What was not helpful and very irritating was being on hold for over 30 minutes and hearing every two minutes that my call was important. If my call was important someone should have answered the phone in less than 30 minutes. I did try and do it online but it was thrown out for some reason. All the people that I finally talked to at AHS were more than helpful. What was not helpful and totally irritating was voice mail hell.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I sincerely apologize for the hold time that you have experienced. If you are still in need of assistance please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Took over two months to repair our central AC. Once they agreed to switch service vendor the repair was completed in 3 days. Not sure what premium was, our realtor gave us the warranty.
If you are any consumer business you have to have a phone system that does not put customers on hold for hours on end. We basically are of the opinion that American Home Sheild just wanted to make the process as painful as possible so we would eventually just walk away.
Our experience was buyer beware with these folks.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, We're sorry to hear about your recent experience with your services. We value your feedback and the chance to resolve any issues that our customers may have. Please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" , if you need assistance. Thanks.
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
