American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Everyone I spoke with all through the process was very nice and easy to deal with. My new refrigerator was delivered sooner than expected. The men delivering were very nice and professional.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We greatly appreciate the feedback Vicki!
I've been extremely disappointed with the service. The wait times if you call the customer service is 40 mins at least. We've had issue with our A/C unit several times in the past year and it's $75 to fix it every time. The latest one says that the unit needs freon and that the condenser is blown. The part is covered but not the labor. So, the part is going to replace itself? It's exhausting dealing with this company. Considering cancelling the contract and moving to a different provider.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Veena, Please send your information to social@ahslink.com, attention "Consumers Advocate", we would like to look into this situation. Thanks
I recently had some work done on my pool for a bad pump, I was given the run around told to be at my house two different days and no one showed up either day. I called AHS to complain and after being on hold for an hour and wanted to talk to some one about what could be done. I finally got someone on the phone. Then that person told me they would call the company and look into it and they would need to put me on hold. In that process they hung up on me and cut me off, I called back waited another hour to speak to a person then that person did not have my answer and said they would give me a call back the next day with an answer. They did not call me back, so I called them, was put on... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jon, My apologies to you for the wait time and the issues that you are experiencing. If you email your property address and phone number to social@ahslink.com, we will reach out to you regarding this matter. Thanks
I have had 6 AC companies come out to check out my heat pump in my condo and no one can figure out what the problem is. Some have not charged me but others have charged me a fee to come and look and say there is nothing wrong when there absolutely is something wrong. I cant get ahold of anyone at the AHS warranty company without waiting long times and then having to hang up because I have other things to do and therefore I dont have a chance to tell anyone that the problem isnt getting fixed. Its the middle of summer and I need my AC fixed.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carolyn, I can understand your frustration concerning this matter. We have located your information in our system and will be in contact with you regarding this issue. Thanks
Our evaporative cooler began making horrible noises when we had it serviced and turned on for the year. We called AHS and they promptly scheduled a service visit with a local company. The service tech spent over an hour detailing the issues with the cooler and recommended a full replacement. AHS, as is their policy, scheduled a second opinion visit. The second technician agreed that the unit needed all but the sheetmetal housing replaced. This happened during the start of a heatwave; AHS and the local company went out of their way to make sure our unit was replaced as quickly as possible.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dov, We are happy to hear that you are pleased with your services and we thank you for making us aware of the great experience that you have had. Thanks
The contractors they have used for my A/C repairs were always scheduling 3-4 days out and when replacement was needed, it took over a week to get the replacement parts ordered/installed!!!!!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chris, Your feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide an excellent service experience for our customers and we regret the experience that you have had. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will address any issues or concerns that you may have. Thanks.
40 minute hold time each, on several different calls. I was logged in to my account while talking to customer service rep the information on my account page did not match up with the information given by the customer service rep. Customer service rep seem to have a bad attitude and used a very condescending tone of voice. After several weeks there is still an outstanding $100 charge pending even though I have been told twice that it would be taken care of and had been charged to me by mistake.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the wait time Andrew, If you email your information to social@ahslink.com, attention, "Consumers Advocate", we will reach out to you regarding this matter. Thanks.
If you have an old Heating or AC unit, then don't bother using AHS. They will come up with every excuse to replace a unit that has gone bad. They sent a technician over, who found he could not fix our unit. AHS said that the unit was not at the right capacity and that it broke because the capacity was incorrect. How can a unit that has worked for over 28 years be diagnosed as breaking because the capacity is incorrect? Shouldn't it had broken much sooner than that. After I complained, they sent another tech out, who took my unit apart and said he could not fix it, but he needed to send out another tech. That tech said that it needed to be replaced, but then AHS told me that the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to look into this matter and reach out to you concerning this issue that you have made us aware of. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks.
Really good job coordinating appointment for primary repair company and alternate company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We really appreciate the feedback Brian! Thanks
We have called now for 2 weeks about our pool. it was assigned to a overhead garage door. to this day i cant get them on the phone my pool is green. very disappointed with service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jackie, I am sorry to hear about this situation regarding your pool, We would like to offer our assistance regarding this issue. If you email your property address and phone number to "Consumers Advocate" we will follow up with you regarding this issue. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
