American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Problem resolved efficiently and quickly. I actually received an upgrade over the previous item.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are happy to hear the problem has been resolved Al. Thanks for the feedback.
The only con is the hold time to get to a representative.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sha'meka, Thanks for the feedback. My apologies for the hold time, and if you need assistance regarding your services, please send your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
This summer I got my AC issues. Called up AHS, had service people from comfort first heating & cold scheduled to come in to take a look. The complaint if so, mostly would be towards the service company who came to fix my a/c - First day they came and said there were bushes around the unit & they can't work on the unit so I ended up in paying them the fees to just to visit me and then on next day they came and cleaned the unit and said everything else looks good. But, right after a day or two, the a/c broke down again. Called AHS to schedule another dispatch (but getting an AHS representative isn't an easy task, I wish they recruited more customer care personnel especially for repeated... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mithun, We would like to follow up with you regarding this matter. Please provide your contact information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
i have always received great repair work. The technicians have always been professional and complete the job quickly. The only thing I dislike is that if it is on the weekend I always have to wait till the next week.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback Mark!
So I have had AHS on several homes and initially they were good to work with. However lately the contractors they work with are very unreliable, wait times for live calls are ridiculous , a/c coverage is nothing but a band aid. My home units keep having troubles cooling throughout the heat of summer. They keep telling the contractor to replace freon which they barely cover. Then my condo a/c just went out. The AHS contractors took 4 days to come out. Verified the old unit needed replacing. AHS will only cover the compressor but not full unit. Two contractors verified that just replacing compressor wouldn't work. Then get home and find in mail they are canceling the coverage on my main... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bobby, I am sorry to hear about the issue that you have made us aware of. If you provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
American home shield has the absolute worst call times. I am writing this whilst on hold for 61 minutes and still another hour to go. Supervisors do not return calls and the service reps will not work with you to get a service company within a decent amount of time. I will not be recommending this company to anyone and I will be reporting this to the Texas BBB and as many chambers of commerce I can and I will not be renewing my plan. I have been awaiting a response call from a supervisor that I was told would contact me within 48 hours. 48 hours was up 9 days ago. Poor business practices. This is where excuses are unacceptable and solutions mut be embraced. Why this company rated... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeremy, My apologies for the wait time and the inconvenience that you have experienced. If you provide us your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in touch with you concerning this matter. Thanks
We had listed our home in the Memphis, TN market and had an HVAC unit that quit cooling. One call to American Home Shield and the process was started to get an HVAC company out to check the unit. The technician that came out quickly realized the unit was OVER charged with refrigerant and was able to make the necessary changes in the system for it to work the way it was supposed to work. Nice Job... Quick Service.... Problem solved!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you sharing your feedback Mike. Thanks!
I have been with this company for over eight years now. I pay over $800 annual costs for the premium plan. In the beginning I could not say enough great things about them. But each year they keep getting worse. Firstly, AHS keeps taking items that were covered away. Last time it was the refrigerator unless I pay more. So, I payed more. Then it was the ice maker. And that cannot ever be covered again. They are continuously restricting the items covered. Can't wait to see whats next. Also, when I do need service on something important like a flooding bathroom or hot water the companies they do employ tell me it will be 5 days till they can see me (or I can pay more directly to them). I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kevin, If you can provide your contact information to us, we will look into this matter and follow up with you. Please email social@ahslink.com, attention, "Consumers Advocate". Thanks
American Home Shield is the ideal home warranty. I utilized their service on two different occasion, each time my problem was taken care of promptly and efficiently. I have recommended 3 family house hold who is currently a member of AHS. I highly reccomend American Home Shield to everyone who owns their home or Apartment.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We greatly appreciate your comments and feedback, Claude. Thank you!
It gives us peace of mind knowing that so many systems in our home are covered! We have an older home, and have had to call for the A.C., plumbing and even the refrigerator this year alone!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Barbara. Thanks!
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
