American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This is honestly a total waste of money. I literally waited on hold for over two hours and never got through to an agent. The people that were eventually sent out on another job, came, took one look at the problem, said they'd have to charge extra to go under the house and then left. And I had to pay $75 for that "service." Another company they sent out never showed up-and I had to pay $75 for that because I had no proof they didn't come. It's garbage.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Yvette, We would like to reach out to you regarding this matter to address your concerns. If you can provide your contract information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
My air conditioning has been broken much of the summer and the repair company has not fixed it and is really difficult to get in touch with. AHS reps are very helpful and kind, but again, I have to wait on hold a long time to speak to anyone. Still waiting on my A/C to be repaired. My 5-year-old son and I are sleeping in the basement. :(
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elizabeth, I am sorry that you are experiencing this issue. We would like to offer our assistance concerning this matter. Please provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
I recently bought an American Home Shield Home warranty for the second time. 15 years ago I purchased a home that automatically came with an American Home Shield warranty. The day I moved in after closing after inspections, my AC unit stopped working. I immediately called American Home Shield they came out replaced the outside unit and my son and I were cool again. Now having bought my second home I was in the market for another home warranty. Thinking all home warranties were equal, I went with a less expensive plan with a different company. I had nothing but trouble, anything I seem to have trouble with the company said it was a pre-existing condition. I canceled that policy and went... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Charmayne, We are delighted to read your feedback about our services. Thank you for taking the time to share your positive experience. Thanks for the great feedback!
Long hold times withe customer service averages 45 min to an hour which is particularly frustrating when you have to call multiple times in one day to get something accomplished. I have been trying to get my AC fixed for a month and a half and I keep getting the run around. I've spent countless hours on hold, had 3 separate companies come out, been explained some fine print that was not in my contract, and been given false hope that this would be taken care of in a timely manner and it hasn't.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shan, I apologize for the hold time. If you send your information to us by emailing social@ahslink.com, attention " Consumers Advocate", we will be in touch with you. Thanks
Very helpful staff.
Always informative, keeps ng me up to date with progress of my repair.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Contina!
American Home Shield did not perform as expected. I was assigned a supervisor who never returned ANY of my phone calls.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shanitta, Please provide us with your contact information by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
It is funny to read all of these reviews of great service when I have been without A/C now for a month and I can't get a simple phone call. No help at all. I am begging anyone at AHS that can help to please contact me. Warranty number 217023442. Y'all have mt contact numbers and email as well as Facebook. I have filed official complaints with the BBB in Memphis as well as the Mississippi Attorney Generals consumer protection division. I am in retail sales myself and our business would go under if we had this kind of Customer service. Aweful is all I can think of along with Fraudulent.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, Thanks for providing your contract number. I will look into this matter and follow up with you. Thanks
American Home shield did not care that the contractor that they used the first two times damaged my air conditioner. Furthermore it took two days to get someone competent out to my home when the house would reach over 100 degrees. My mother has a heart condition and diabetes. I had to go buy two window air conditioner units at over $600 so we could live in the house while we waited. I was promised money in compensation and have received nothing. I prepaid this plan and have NO intention of renewing it. I have spent more than 7 hours on hold for this issue to end up with a home that is hotter than when we started. I intend to cancel at the end of the year and go with a different company... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brandi, Please provide us with your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you concerning this matter. Thanks
Long wait times and poor communication between service companies and AHS. I have to call AHS after EVERY service visit, because the repair approval/parts ordering does not go through unless I ask about it. I have never (yet) received a follow-up call even when I've been promised the same, and the call-in process is tedious because there are too few customer service representatives compared to callers (last call in took over an hour on hold to reach someone).
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Allen, We would like to reach out to you regarding the issues that you have made us aware of. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I have been an AHS customer for a little over 2 years. My home is about 11 years old and I live in a part of the country that experiences all four seasons thoroughly (Snowy winters, hot and sometimes humid winters, and temperate transitions in the spring and fall). AHS is quick to make appointments to fix problems when we contact them. I'm pleased with that aspect of the warranty. There are very few things I have come across that I am not pleased about, and even some of those are out of AHS's control. One thing I have a problem with that they could fix is that it would be nice if they gave more credit towards refrigerant in the A/C unit like 50% of the cost or similar (my unit takes... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing feedback about your services. We appreciate the opportunity to improve our services.
Top Rated
Our Partner
- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
