American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American Home Shield coverage has been on my home since 2001. My home was built in 1989 and I've replaced many items that were older before they needed to be repaired or replaced. There are some items that are original, even some newer appliances that had issues. Every call and request for service from American Home Shield has resulted in positive results. Some of the contractors were not the best, but AHS did their part in answering the call, and placing the order for service and paying for the repairs or for another contractor to come out. On items the service company/repairman could not locate parts for, American Home shield gave me money towards replacement of a similar... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased to hear that you are satisfied with your services Gabrielle. If there is anything that we can do to improve, please let us know by emailing your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I attempted to use the plan for three issues. Of the three only one was corrected. The first was our refrigerator randomly freezing the contents regardless of the settings. The first repair people failed to show up three times. The next repair company showed up and said I just liked my beverages too cool. (Fridge temp. thermostat setting ranges from 47 to 33 degrees. I had it set to 36 degrees. The second issue called in was a bad condenser fan motor on the upstairs heatpump. That was replaced and corrected the issue. This June I called in that my upstairs unit would not cool. I called in on June 9,2017. The came out and had to order a part. My contract ended June 23rd. The part did not... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Steve, Please provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers advocate" and we will be in contact with you regarding this matter. Thanks
Did not receive good customer service. Associateso not empowered to make independent decisions. Will repeat the same things over and over like a recording.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jannette, I am sorry to hear about your service experience with your services. We strive to provide excellent customer service, and regret the experience you've had. If you can provide your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
AHS in the beginning was very good. They sent repairmen who were from the area, and they did the work and everything went as it should have. I paid the monthly fee and the trip fee (75.00) and the rest they covered. The last 2 times I have had to get work done on my A/C units, they have tried to pull this "upgrade" scam. They have sent a team from Atlanta to repair it. They come, say they have to wait for AHS to approve and then they will return. Instead, they have AHS call you later and say that the system needs all these parts and won't cover them as they are not up to code. They want you to go outside them and get it fixed then turn it in and get ripped off more. A repairman who... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We sincerely apologize for the inconvenience that you have made us aware of, and would like to see how we can resolve this matter. If you provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this issue. Thanks
We have had AHS for several years now and for the most part have had good service all the way around/except in contacting customer service. We have had one bad contractor and AHS sent another out at our request. The most problems I have is in contacting AHS customer service personnel, it takes an extraordinary amount of time to contact a real person. Most occasions you are on hold for an hour or more and then sometimes they refer you to someone else and the wait begins again. Customer service needs improvement, the on hold periods are terrible....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David, We appreciate the feedback that you have offered and would like to apologize for the inconveniences that you have experienced. If you have any services issues that we can assist with, please email your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I was matched with a service provider the same day I made the claim and had the repairs completed within 24 hours. AHS even did a follow up to ensure I was satisfied.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear that you are satisfied with your services, Rae. Thanks for the feedback.
I own a condominium on the Gulf Shore of Alabama, and have an American Home Shield Warranty for that property. In July, the air conditioning stopped working--not a good thing in Southern Alabama during the summer. It was close to July 4th, so we ran into holiday scheduling issues, but the company that came assessed the problem and identified the problem as a broken part in the condenser system Further investigation determined that the part was specific to the system and could have a generic substitution. Once the part was located, American Home Shield paid for the part and my AC was working within a couple of days. Sadly, because of the time of year and the proprietary nature of the part,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you taking the time to tell us about your experience with your services Laurie.
Worst company ever. I'm actually going to cancel today. I have had AC companies out 8 times in the last two years & no one can get the AC to work properly. When I call customer service, they do absolutely nothing to help. Each company has to drain freon & then put more in, at "50$" a pound. What a freaking scam.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kevin, Please send us your contact information via email at social@ahslink.com, and we will be in contact with you regarding this issue. Thanks
Its very good and reassuring. Usually very quick service on all calls. It's worth the money for sure, even though you may go a while before needing them. The only couple of things I don't like and wished they'd change: 1. Outside plumbing leaks; from the meter to your home aren't ever covered. and 2. Payment for cash-out on non-repairable appliances is slow.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Henry, Thanks for providing your feedback about your service experience. We appreciate the opportunity to improve our customer experience.
Poor choice here. 545 for warranty. 75 for service call. NOTHING called about is covered. Never received coverage details, like a booklet, specific list etc. . Paid out of pocket for locksmith to rekey at 129 and found later that was covered. NO reimbursement. "He's not in our network". Garage door off track...nope. Hot water heater, new, not installed right...nope. (STILL living with cold water only for a month now. 75 service call to be told NOT covered). Broken window...nope. Still have issues in this home, but am quite sure they'll do NOTHING and at 75 a pop, NOT ABLE ON SS! At this time, I can honestly say the purchase of a warranty, with this company was a mistake. The money spent so... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Debra, We are sorry to hear about the issues that you have experienced regarding your services. If you can provide your contract information or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" we will be in touch with you concerning this matter. Thanks
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
