American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Great customer service, quick to get back to us and quick to schedule
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Susan. Thanks
Don't use AHS. I have yet again been underhanded by this company. I am so sick of the crap products they use to replace what I had. I had high end ac, water heater, etc and EVERY time they replace with the lowest least efficiency product they can find. This company does not even care when a client is a disabled American Air Force veteran. They should not be allowed to use the name AMERICAN in their name for the disrespect they have for Americans
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Nancy, If you provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding your concerns.
they sent out an air conditioner company that broke our air conditioner even more yet we still have to pay. we had to call another company to come fix it and paid for that out of pocket.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Shellie, Please email your property address and phone number to us at social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks.
Soooo dissatisfied with this company! Placed a work order for stove and washer yesterday; meant to add dryer (similar issues). Unable to amend anything online. Service tech called and came out quickly (within 3 hours of placing order), spoke limited English and was super silent on my questions (frustrating!) Simple questions such as "What's wrong with appliance? What does error code mean?" When I asked about dryer, he said I'd have to pay another $100; told him I wanted to add to this work order and would contact company to have it added. I think he looked at dryer (not sure; he's super silent - zero communication skills). Thinking it would be simple to call and amend existing work... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Natalie, Please provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
If I could give this company negative stars, I absolutely would. This company does whatever it can to avoid paying money for applicances that need to be fixed. Our AC went out and we didn't have a technician come out for a week, even though it clearly started in our contract they have 48 hours. After sending the first company, we were told it wouldn't be able to be fixed for TWO WEEKS because we are not in their service area and we got bumped to the back of the list. That was unacceptable because I have a 10 month old baby who I refuse to force sleep in sweltering heat. AHS decided to send another company who could fit us in sooner (after calling them several times and waiting on hold for... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kimberly, We have located your information in our system and will be in contact with you concerning this matter. Thanks.
Worst company ever. Hold times are NEVER less than 45 minutes and then, many times, you are disconnected as soon as someone finally picks up. This company has owed me $1854.99 for over 45 days and they are using every damned excuse under the sun to not reimburse me. They keep claiming they haven't gotten the invoices, yet I have proof from USPS that it was delivered twice and an email that I sent and shows it went through. I'm going back to First American......they were better by a landslide!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Bunnita, I would like to look into this matter. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you concerning this matter. Thanks
Placed an order for AC repair (unit not cooling) May, 2017. Waited several days before agent came (Cabot Mechanical LLC not recommended). Finally came, did not explain repairs, collected service fee and left. August, 2017 unit still not cooling sufficiently. Called and placed another request for service and was told would have to pay ANOTHER service fee. They sure don't have any problem collecting premiums.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Lynn, We would like to reach out to you regarding this issue. If you send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
Thanks American Home Shield. 45 minutes of holding and y'all decided to pickup and hang up. Thanks....
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Anthony, We apologize for this issue and we will be in contact with you soon, regarding your concerns.
The plumbing company should have come from my home city, where there are people we know better. Not from outside of my city. I got 2 notices that the fee was not paid and it HAS to be paid up front or no one will even look at the problem. The people could not fix the problem and really did not seem to care. The people also would say the first guy who came out had moved suddenly to Oklahoma at the same time they were putting me on hold so they could see when he could come back out as the second guy messed up the first guys work to slow the running leak??? AHS told me different stories as well as to things and no one seem to be on the same page at all. The wait to get to AHS phone was... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Amy, We would like to look into this matter regarding plumbing issue. If you can provide your contract number or property address and phone number and send it to social@ahslink.com, attention, "Consumers Advocate" we will follow up with you. Thanks
My first service call experience with American Home Shield was unfortunately negative and I would not recommend AHS based on this. I had a plumbing issue (washer drainage causing back-up in home) and part of the assigned plumbers recommendation was to place a scope in the drainage system to see if there was a blockage. When he called AHS for authority to do this, he was denied which meant we had to pay htis amount (@$250) out of pocket.
Additionally, I tried to discuss this with AHS after the fact and they have absolutely no way to e-mail them with questions or feedback and when you call them, the hold time is at least 60+ minutes.
I do not recommend American Home Shield.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I would like to follow up with you concerning this matter. If you can provide us with your contact information by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
Top Rated
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
