American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This was amusing a week or so ago but I am Literally begging anyone one from AHS to PLEASE contact me. It has been a month since I made my first request to have my A/C fixed and it has become unbearable. I am reporting you to the Mississippi BBB and the MS State attorney general. I have been nice to an extent at first but this has become rediculous.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, Please provide your contract number or property address and phone number and we will be in contact with you. Please email social@ahslink.com, attention, "Consumers Advocate", Thanks.
This warranty is a waste of money, and time! My air conditioner went out this summer, and I had to fix it myself.Waited on American home shield for a week just to hear them say it's not covered. I wish I had my money back that I've paid on the policy for the last two years! I will be canceling my policy this year. Do not waste your money with this company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Henry, I would like to reach out to you regarding this matter to see how we can resolve this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
It took two months to figure out my issue was not covered. Make sure you read the fine print.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jean, We are sorry to hear about this experience that you have had with your services. If you have any issues that we can address, please email your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate". Thanks
As always the Technician was knowledgeable, neat and polite.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Maggie!
So far, I really have nothing good to say about the company. I spent 2 hours, mostly on hold, trying to get clarification of coverage due to an ambiguous statement in the contract. I spoke with several people who were more than willing to sell me coverage but had no idea what was in the contract. I made 2 appointments for 2 different items but cancelled the 1 when they said it was not covered. I was charged for the appt anyway. There is no quick and easy way to contact them - no email, no chat - only waiting on hold for hours. They have a terrible reputation in this regard. Even the realtors and companies that provide service will tell you the same thing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ginger, Please send your contact information to us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this issue. Thanks
American Home Shield is probably the worst company in the United States and their home warranty is a big scam. DO NOT pay money for it! My central A/C broke and their incompetent contractor took over 10 months, 6 visits and my personally paying over $2,000 in "uncovered fees" for them to band aid it back together. The system should have been replaced, but even though they claim they'll replace broken systems they won't really do it. I also asked repeatedly in over 25 phone calls to AHS for them to assign a different HVAC contractor, but they said the one I had was the only one available.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Christian, If you send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
I would not recommend this company. Each time I had to contact them I was on hold for a minimum of 30 minutes (this is not an exaggeration). One time, I was on hold for over an hour and then was hung up on. Their customer service has the lowest level of satisfaction I have experienced with a professional organization. And it is not only the American Home Shield personnel, but the trade vendors they use. An air conditioning company told me they would not be able to come service my a/c unit for a week (I live in Florida!) I had to call AHS (and wait on hold 45 minutes) to complain and then they assigned my to another a/c vendor who was able to come out in three days. I had a clothes dryer go... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I am sorry about the wait time that you have experienced and I would like to reach out to you regarding this matter. Please send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
The only issue I have with AHS is that it takes an extremely long time to get in touch with a live person on the telephone, but once you have made contact and made your concerns known, they are resolved in a timely manner.
The service providers are friendly, respectful and they do a great job.
If there is an issue with a repair that is not successful and the 90 day period has not passed, it will be resolved promptly and professionally.
My rating is due to the extremely long wait time to speak with an live representative at AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback Rosa. We will use it to improve our services.
I have had American Home Shield in the past and they were always great, as well as the vendors. However, this last service request was a bit of a letdown, to say the least. I was on hold for over 30 minutes to speak with a representative. The representative was great (the vendor I requested was not an approved vendor-no big deal). The vendor they assigned was not local and getting a hold of them was a nightmare! They would not answer their phones and were not open over the weekend. I called AHS on Saturday to inquire why my status was "unable to contact". I was informed that it was now up to me to contact the vendor-hard to do when they don't answer their phones or work weekends! I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
He Julie, I apologize for this frustrating issue concerning your services. If you provide your contact information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
My experience with this company was horrible. As of today (20 days after a visit from their plumber) I finally had to hire my own, out-of-pocket, to fix the broken tub. It was our only bathroom and have been showering as a friends house for almost a MONTH. Try calling American Home Shield... and you'll wait 2+hours to speak with someone. I couldn't feel more negative about this company or my experience.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Erica, I would like to contact you concerning this issue. I certainly apologize for the time it has taken to resolve this issue. Please email your contact information to us at social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
