American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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The service tech's were very friendly and I felt like the were very knowledgeable. I did not like that each tome we had to get our washer services, it took almost 10 days. Three times to fix one problem. There is no reason it should take as long as it did to fix our washing machine. I understand having to order parts I don't understand why it takes so long to schedule service. Taking over a week to get my air conditioner fixed with 4 children under the age of 10 in the hottest part of the summer could have been critical if we had not have owned a portable ac unit. The warranty is help but the scheduling of technicians is terrible
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are sorry to hear about this matter that you have made us aware of. We would like to follow up with you regarding your service experience. If you send your contact information to us by emailing it to social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
I have used my policy a few times in the six years I've had AHS. Each time I have found customer service severely lacking; long wait time on phone, representatives unable to take action to solve problems, unreasonably long wait for completion of service from original call for service. But the job got taken care of eventually. My most recent issue is my air conditioner. It would take a book to detail the issues I encountered. Suffice it to say, it has taken from July 5, 2017 to September 2, 2017 to finally have adequate AC. I live in a location that is accustomed to 100 degree days throughout the summer, but this year we have had at least 3 heat waves, lasting 10 to 14 days with well... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sandra, We would like to follow up with your regarding this issue. If you can provide your contact information to us by emailing social@ahslink.com, atterntion, "Consumer Advocate", we will be in touch with you. Thanks.
Had AHS send out an A/C tech. Fooled around with it for over 2 weeks (had to get permission to go to next step) and then gave up. Called my own tech out. Found the problem in 1.5 hours. Cost me $3200 for a new coil.
Had AHS send a plumber out for an under slab water leak. Took him a month to get an estimate to my insurance company.
Now on hold for 50 minutes (NOT UNUSUAL).
WILL NOT RENEW AFTER CONTRACT EXPIRES.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, My apologies for the extreme hold time and the issues that you have made us aware of. If you send your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", we will certainly be in contact with you. Thanks
Good service overall but small gripe, they do look for small ways not to cover small items, not good guys when the rest of service is great :-/
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Naran, Thanks for the feedback that you have provided. We appreciate the opportunity to improve our customer experience.
AHS has been very responsive when I have needed to file a claim. I use the online form and submit it within minutes. The phone system leaves a lot to be desired with excessively long hold times and snotty agents. If you use the online system they have been great and handled my claims quickly. I appreciated the peace of mind my warranty affords me. I no longer worry about the event of a costly repair.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We really appreciate the feedback, Michelle, and we apologize for the extreme wait time. Thanks
AHS has been very responsive when I have needed to file a claim. I use the online form and submit it within minutes. The phone system leaves a lot to be desired with excessively long hold times and snotty agents. If you use the online system they have been great and handled my claims quickly. I appreciated the peace of mind my warranty affords me. I no longer sorry about the event of a costly repair.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Michelle, We apologize for the wait time that you have experienced, and we appreciate the feedback.
You assigned a contractor 40 miles away when I'm sure there were more companies much closer. It took 5 days to get an appointment. We needed a new part which took another 5 days to get and in the meantime the worker flooded our laundry room and carpeting throughout half our dining room because he didn't check his work before he left. He didn't install the part properly which locked up my dryer and it was another week to fix it right. We were very unhappy with this company and their attitude and would never hire them on our own and hope that in the future if we ever need an appliance company that you do not assign them to us.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Karen, We are sorry to hear about this unpleasant experience regarding your services. We would like to contact you to follow up regarding this matter. Please provide your contact information to us by emailing your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
AHS has increased cost and decreased quality of service. They hire sub-par companies with terrible customer service. I had 2 recent issues. One where it took 4 service calls for a very simple plumbing issue (which is still not resolved) and an A/C issue which would have cost me more to repair than AHS would have paid for a new system. Buyer beware.... When we first signed up with them over 10 years ago they would have replaced our A/C. Now they have a $1500 limit on any repairs or replacement. The repairs would have cost us over $1500 for items "not covered " on a 19 year old system. We settled for a "cash in lieu" of repairs for a little over $500 and hired a local company to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Janine, Your feedback is important to us. Thanks for sharing your service experience. We would like to follow up with you regarding your concerns. If you provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks.
Great company that has exceeded my expectations on the service that was been given to me over last two years. I will continue to be a loyal custormer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Brett, Thanks for being a loyal customer. We really appreciate the wonderful feedback!
The repair man from "Always Open and Close" was outstanding, HOWEVER, I am not happy with AHS policy as told by this company. My garage door opener had literally fallen apart and beyond repair but he said AHS would not replace it with a new one. I had to pay to have a new one installed.
I have been a customer of AHS for over 12 years and it can't replace an unusable garage door opener! Why do I have your warranty service?
Richard Tessitore
Ricktessitore@gmail.com
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard. We will have read your concerns regarding your services and we will assign a representative to reach out to you regarding the issues that you have made us aware of. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
