American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We have had AHS for many years. It is apparent that they hire young, inexperienced people for customer service, hold time is long, and they know nothing about any appliances, HAV or know any technical terms. They do get the warranty work done, but due to their requirements to the contractor you have to wait for parts. Finally, it would be nice to see the total bill, not just the portion that I have had to pay. For example, I paid $1645 plus deductible to fix our central A/C, yet to this day do not know what they paid on the repair versus the total bill. Having a total bill could have given me options as to whether or not to replace the unit.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We apologize for the hold time that you have experienced and we appreciate the opportunity to improve our customer experience. Thanks for the feedback.
AHS is like fighting city hall, you, the consumer will never prevail. As their technicians are only human, they make mistakes, like going to the wrong address, as was my case. They charged me $100 for a missed appointment. As I, my wife and father in law were all home at our appointment time, they said no one was home. Just another way for them to get more money. Even the technician said that he was never at my house. I'm sure I am not the only one this has happened to.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Johnny, We would like to look into this matter and follow up with you. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Excellent service, thank you!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Debra. Thanks
American home shield gave us false hope of repairs just to get us to sign up. 2/3 of the service providers they sent to our house were completely incompetent and did not fix our appliances AND still billed us, just for driving to the house. So far all we've done is pay the service fees and premium just to be told they can't fix out problem. All of this money could have been better placed in fixing our issues on our own and getting to chose a contractor we trust to do a good job
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Allison, All feedback is important to us and we appreciate the time you took to tell us about your service experience. We strive to provide excellent service, and regret the experience you've had. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", and we will reach out to you regarding this matter. Thanks.
This is the worst company you can deal with. They will look for any opportunity not to cover per your agreed contract. I had to pay about $4,000 for a slab leak that was covered. Terrible...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Doni, We regret to hear about the experience you've had with your services. We would like to follow up with you regarding this matter. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, we will be in touch with you. Thanks
The winter of 2016 we were cold or furnace went out and and some parts of the Furnace were under warranty I had many furnace companies come out and give estimates from $1,200 to $4,000 on fixing my furnace and I had join American Home Shield and they fix my furnace right away thank you American Home Shield and it didn't cost thousands of dollars
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback, Andretta. Good to hear that you are happy with your services. Thanks
Sunday August 13th 2017, my hot water heater was found leaking. I called American Home Shield (AHS) at 866-480-9976. AHS said, Innovations LV LLC DBA Plumbing Innovations, will call me in 24-hours. (Monday). “If they don’t call, their number is 702-496-9625.” My verification # 424519842 Monday I was contacted by Innovations LV LLC DBA Plumbing Innovations. I was unable to find an actual address for this company. They said they would not be able to get to my hot water heater till Wednesday. I didn’t consider from Sunday to Wednesday a “Timely Manner” so I called American Home Shield to get the name of some other contractors in the area that may be able to do it sooner. I could not get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jerry, I am sorry to hear about the experience that you have had with your services. Your feedback is important is important to us and we will follow up with you regarding this issue. Thanks
It is a pleasure to provide an outstanding review for American Home Shield. I was at a point in life where I could not endure a major household repair cost. My house was now 10 years old and even though I had not had any significant issues it just felt like it was only a matter of time. I concluded that it would be economically prudent to insure my home and pool and spa. I didn't really have any costs the first year and I questions the necessity of this policy. Then came far more than I would have ever anticipated. First it was the garbage disposal then the air conditioning and then the refrigerator freezer and most recently my spa heater. Thanks to American Home... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Cliff, We appreciate you providing the great feedback regarding your service experience. We are happy to hear that you are pleased with your services. Thanks
We were given to understand that the service would replace or cover at least 80 per cent of repair cost. It doesn't
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Diana, Thank you for providing feedback about your service experience. We would like to reach out to you regarding this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I truly appreciate the speed and customer service provides by AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Angee!
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
