American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS has provided service for us on several occasions. The companies that have come to the house are courteous and knowledgeable. I would choose to have them back at any time. Our only concern is the time it takes for any event. Everything is done on line and then we wait for a company to contact us for an appointment. There has been one occasion where the company they referred never responded and it took several days to get someone else to come out. We have had little success in reaching a person to talk with at AHS unless we endure being on hold for over an hour. It would be very helpful, seeing they do not want to have phone reps, to have a virtual assistant for chats so we could get... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, I would like to reach out to you regarding this matter. If you can provide your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I was hesitant to renew my warranty with American Home Shield after my free trial had ended. Shortly after I renewed, my air conditioner went out. Living in south Texas, AC is not a luxury, it's a necessity as temperatures reach over 100 degrees Fahrenheit quite often. I was so glad I had renewed my warranty because the quotes to fix the unit were $600-$900. I called American Home Shield and the got someone over, and I only paid the $75 deductible. The timeframe for someone to come repair my unit left something to be desired as it took two days to get someone out, but overall, I was pleased with the experience. I would recommend a warrant to others.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Justin, Thank you for taking the time to share your comments and experiences regarding your services. We appreciate the feedback.
They we very prompt with getting someone out to fix or problem, I will never go with out a home warranty again. American Shield is very professional I highly recommend.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We truly appreciate the wonderful feedback that you have shared with us regarding your service experience. Thanks Steve!
All companies contracted by AHS have been professional and prompt. The repairs have been resolved and given thorough attention.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback.
I bought the house in end of March and the seller bought the home warranty. Since June I have been having a problem in my AC drain line. It is blocked and the drain pan is overflowing. I called AHS and they assigned a AC company. They came and could not solve the problem and said that I might need a plumber. I called the AHS customer service and was on hold for may be one hour. I inform what the AC guy said and the girl said that I will receive a call from AHS after they contact the AC company. I waited for may be more than a week and call the AHS customer service again and was on hold for more than one hour. Finally I got to talk to a person and she said that she will send a AC guy to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dushan, If you provide us with your contact information, we will reach out to you regarding this issue to see how we can help resolve this matter. Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" . Thanks
I have been a customer for 3 years now. One vendor charged the $75 fee even when they didn't do any service and I never signed off anything. Since then I've been trying to get a hold of someone to clarify this issue to over 2 months. I couldn't submit any new service request with out paying that $75. I've been lucky one out of every 10 times trying to speak to customer care after waiting each time over an hour. Even when I finally get someone on the phone, they put me back in the waiting line or disconnect the call. The worst service ever in my life for this company. No respect for customers at all.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Raj, I apologize for the issue that you have experienced and would like to reach out to you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
I've had American Home Shield for 2 years now and out of the last 4 repair men to come to my home only 1 was reputable. The others tried to over charge me dispite my contract agreed amount. When I called customer service about the incidents 3 times they put me on a 15 minute hold and then hung up on me. American Home Shield offers better contracts than most but I am afraid of the repairman whenever I have to use them.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patrice, I am sorry to hear about your experience with your services. We would like to reach out to you concerning this matter. If you can provide your contact information to us by emailing it to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
Very professional in choosing the proper venders for repairs. Easy to work with.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, Henry.
I had problem with my lighting system and they sent out a great company and took care of the problem in no time
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback, Anthony. Thanks
I would give no stars. Poor communication. lack of customer care. My first claim.was denied. It took weeks of trying to contact AHS to find that out. The only reason I finally got ahold of somebody was because the plumbing company gave me a dispatch phone number . Otherwise I spent days on hold or was disconnected. Finally when I reached somebody I was told by one person it was covered what I needed. Then one hour later I received the call telling me it was not covered. So basically I paid 37.99 a for nothing. Also you can't do anything for the first month no claims. I paid $75 just to have someone tighten my toilet. When I tried to cancel my policy after 4 months. I was told they don't... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michelle, If you provide your contact information to us by emailing social@ahslink.com, we will be in contact with you concerning this issue. Thanks
Top Rated
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
