American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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i called in for my air conditioner. After almost two days of 90 plus degrees, AHS called earlier in the day that a worker from total air care will arrive. Although the worker did not arrive until around 8pm, but to his defense he was overbooked and shorthanded, he came and took care of the problem. I am totally satisfied with the work done.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you providing your feedback regarding your services J. Thanks.
AC technicians are worst
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We apologize for this matter regarding your services. If you will provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" we will be in contact with you regarding your concerns. Thanks
I have been on hold for over TWO HOURS.
You will take my money quick but will not provide me with service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Donnie, I sincerely apologize for the hold time. If you are still needing assistance, please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I've never had any problems getting AHS to fix a problem at my house. They have always gotten my problems fixed without me having to pay more than the standard service fee. The only complaint I can give is that it takes them a while to get a tech out to the small town I live in. It doesn't take long for it to be too long of a wait to get the AC fixed in July in Texas. If you live in a larger city, I bet that won't be a problem for you. Overall, AHS is a good product and a good company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Stacy.
American Homeshield Warranty Co. has been extremely easy to work with. They contact service personnel and have repairs made in a timely manner. I appreciate their service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Sara. We are glad to hear that you are happy with your services.
Almost a month ago we've been dealing with an issue that's not nice with AHS. We had a washing machine repair visit on 8/10, at that time the part was ordered. At 8/16-19, we couldn't get anyone on the phone after multiple attempts. Finally someone did come out to replace the parts needed but by the time the repair visit was done the machine was down again and worse than before. So calls were placed again from 8/25-30 to no avail. Finally they called on 8/31 to set up another house call to check the machine. Meanwhile we're without a machine and a very disgusted situation where this could've been averted. Also, it's the second Saturday we've spent at the laundromat washing clothes. HELP!!!... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michelle, I can understand your frustration regarding this matter. We would like to offer our assistance concerning this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
The company does not seem to have a wide range of contractors under there belt. The contractor for my refrigerator claim only worked tues and Thursday . The contractor for the microwave didn't complete the work and ahs wanted to charge me an additional service fee when I followed up . Each time I've called to schedule service for anything the wait has been in excess of 30 minutes.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nicole, If you can send us your contact information by emailing it to social@ahslink.com, we will be in touch with you concerning this matter. Thanks
we are having a problem with our A/c unit for the past 30 days .First to get hold of the customer service it took two hours and they have sent the same guy who fixed the same unit 2 months ago . Tho months back when we had the problem the technician said he has to put Frion gas and we payed for it . He put some dye to detect any leak and charged me extra 30 $ for that . He s supposed to come after a week to check for the leak . He did not turn up . We did not know that he s suppose to come as wrote in the receipt as A/c working fine and we thought what he did s part of fixing . So again after 2 months when our A/c is not working . The same guy came and said there no frion and has to put it... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sailaja, We would like to contact you regarding a resolution to this matter. If you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
My hot water heater stopped working, I had a brand new one the next day with absolutely no hassle. I couldn't be happier!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly appreciate the wonderful feedback, Emily. Thanks
I attempted to call you six times to discuss my air conditioner service call to discuss the $75.00 refund for a cancelled call for service, then placing a second call for the same unit due to the type of failure that occurred with this unit. Every call told me it was a wait of greater than one hour wait. I even attempted a call at 2300 hours. How can you wait times be greater than an hour at that time of the day. The service call repair was great. Your customer service is the worst ever.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Richard, I apologize for the issue that you have experienced. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
