American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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My garage door was fixed adequately in a timely fashion. However I was surprised that the cost to fix the actual door was not covered in my insurance and only the machine (box) that opens the door is covered. I had to pay out pocket the fee to fix the actual door which needed a new springs and cables. I was under the impression that the whole system of the door and opener was covered but it was not.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for sharing about your services. We appreciate the opportunity to improve our customer experience.
Moved results from two separate repair calls. First one onAC repair was very timely and effective. Second one on plumbing was poor due to not being timely response and pour service that did not resolve all my problems.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tom, I am sorry to hear that all of the issues haven't been resolved, we would like to reach out to you regarding this matter. If you provide your contract number or property address and phone number to us by emailing social@ahslink.com. attention, "Consumers Advocate, we will be in touch. Thanks
Terrible service providers, I waited 18 days for a water heater to be replaced and I have now been waiting almost 3 weeks for a washing machine to be repaired.
They use the worst plumbers and appliance repair people available.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jim, I am sorry to hear about this experience with your services. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding your concerns. Thanks
I have had AHS for several years and they rock. I bought a lake property with appliances included, not so sure that was a good idea! I added this address to my AHS account right away. My hot water heater went out, I called AHS, the contractor called and WE were able to discuss my problem so he would be prepared to bring what he needed, I liked that. He came prepared for the worst, and that was smart. My hot water heater was a goner, because he came prepared I had hot water that same day! I have used AHS on my rental property as well! They rock!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Darlene, We're delighted to read your feedback about our services. Thanks for taking the time to share your positive experience.
Fast, no hassle service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback, Grant.
My refrigerator quit cooling on July 2nd. We waited for 8 days before a technician came out. He said we needed a new gasket and ice maker (???) Then another 6 days later a second technician came out. He was very professional and knowledgeable. He stated the mother board, fan and possibly the compressor were no longer functioning. He passed the info onto AHS, their replacement dept offered me $240 to do the repairs myself which I declined since I'm not a repair person. They then offered a replacement and gave me a figure of $999 but it needed to be approved by his (Von's) manager and they would be in touch Monday (this was a Friday) with the actual dollar amount. This was August 3rd. It is... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tara, We would like to reach out to you seeking a resolution regarding this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
Fairly simple to get the claim filed and submit your payment. Service providers are pretty good about coming out to diagnose issue within a day or 2. However getting the issue fixed has taken a month or longer on more than one occasion. And forget trying to reach AHS. Will be on hold close to an hour. It's. Full time job trying to get service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lacretia, I am sorry to hear about your services experience and would like to reach out to you regarding your concerns. You can send your information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
All my repairs have been done with professional companies and excellent service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback Kathy.
The contractor was extremely dishonest
CNJ services
Todate, they have not provided a detailed list of the services provided or an invoice with the details of the breakdown of services and the cost associated with them.
CNJ services should never be used again by American Homeshield.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gary, I would like to follow up with you regarding your services experience. If you can provide your contact information to us by emailing social@ahslink.com. and we will be in contact with you regarding this matter. Thanks
My account has been messed up since 8-17-27, the company to this oh 9-4-17 had not managed to correct the charges for services they scheduled and instead of refunding the $200 they said they were refunding they still show me due for $100 service charge that they cancelled. You will never calm AHS and teach a csr in under 45 minutes.( I held for 2 hours one day before deciding to hang up). If they can't correct their own billing system how are they going to assist you with your hIr repair needs
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Synthia, I certainly apologize for the extreme wait time and the billing issues that you have made us aware of. If you can provide your contract information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this issue. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
