American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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They Dont pay anything from the amount they Charge you but Only send cheap in competent services that work for a commission from what they charge you.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
All feedback is important to us and we appreciate the time you took to tell us about this experience. We strive to provide excellent services to our customers and regret the experience that you have had.
I was sent a contractor initially that damaged my hvac and had to pay $950 for the damage they caused. I have called ahs multiple times to get this resolved and no one will call me back to resolve the issue. Whenever I call I am placed on hold for over an hour each time with no resolution. Unbelievably bad service
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Felisha, We would like to follow up with you regarding this issue. Please send your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", Thanks.
First contractor that was sent out from Garland, TX was nothing but a rip off contractor wanting to charge all kinds of things that should be included. We alerted American Home Shield that the contractor from Garland, TX was no longer allowed to be on the property and they did the right thing and sent out someone trustworthy. Once that contractor was terminated, a new contractor was sent out from Paris, TX. They were awesome!! Quick, efficient, friendly and never tried to bill for anything. I believe that was Economy Air...
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jen, I apologize for the issues that you have experienced with your services, however we are pleased to hear that this matter has been resolved to your satisfaction. Thanks for the feedback.
Had an issue were my A.C. unit was leaking onto the roof instead of through the pvc pipe going off the house. Used the American Home Shield website to file a claim. Nobody called me after a few days so I went back to the website and noticed a contractor was assigned. The contractor never called me either. Finally after a few days I call then and they tell me they are busy so I have to wait until Friday which was a week from when I called. So Friday shows up and they have not called me to schedule what time. So I call back and tell them I get off at a certain time to make it then. They give me a hassle and finally say ok. Then I get a call asking if I can show up earlier. I wasn't that busy... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Anthony, Please provide your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
Can't even express begin to Explain how awful you guys were.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Cathy, Please provide your contact information to us by email and we will reach out to you to offer assistance regarding your concerns. Please email social@ahslink.com, attention, "Consumers Advocate", attention "Consumers Advocate.
Phone is the only way to contact a customer service representative. Be prepared to be on hold for a minimum of 35 minutes. AHS offers no message service, no call back service, just wait on hold. Extremely frustrating.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Marc, I certainly apologize for the wait time and the issues that you have experienced regarding your services and would like to reach out to you regarding your concerns. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Not satisfied with the last email sent to us regards the extra cost besides the $75 service fee. In our time of disaster... not having an income to no pay for the refrigerant that may be necessary to load our air condition repair at repair time is not acceptable. WHY WERE NOT ADVICED AT THE TIME OUR REQUEST FOR SERVICE? That was not made clear to us? Is that in our contract? AND WHAT IF WE DON'THAVE THE $$$? DOES THAT MEAN WE will not have our AIR CONDITION repaired?? Daniel Dominguez, 3809 Holly Glen Dr, Bay City, Texas 77414 Ph: 832-282-8948
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Daniel, Thanks for providing your contact information. We will assign a representative to follow up with you regarding this matter.
I have been a customer for over 10 years. My central air conditioning unit's compressor, an older one had a hole, went out. I was told the cost of Freon and researched that in two years it will be unavailable. I talked to homeshield about my options. Upgrade, replacement, and buyout were terms explained to me by homeshield and the vendor. I wanted a buyout buyout to upgrade or replace my old system. I told homeshield that I was upgrading after telling them I wanted the buyout. My claim was considered an upgrade and not a buyout therefore I never received any buyout money. I didn't know that I had changed my claim when I said upgrade until I called asking when I could expect my... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello A. R., I would like to look into this issue and follow up with you. If you can provide your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
AHS will "show up" in 24 hours - or at least "call" to diagnose over the phone, but they DON'T FIX the problem and we got stuck for weeks with a water leak waiting on their less than stellar contractor. One contractor wanted to diagnose over the phone - he mis-diagnosed. It resulted in over 600.00 of further damage which AHS declined to cover. Their reps are unprofessional and you will need to spend time reading the contract multiple times to find all the loopholes and exclusions. Bottom line, read the fine print, Section D #8 - "AHS is not responsible or liable for special, secondary, incidental, indirect, consequential, exemplary, or other related damage resulting from the malfunction... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please provide your contract number or property address to us for assistance. If you send your information to us by emailing social@ahslink.com, attention "Consumers Advocate, we will be in touch with you. Thanks
Well, they promptly sent out a serviceman, but when he discovered he did not have the parts, it took 3 more trips to get the right parts. One time, the carrier would not let him buy the correct parts as they didn't think we needed it!!
He finally got it, but then the manufacturer did not give the right instructions, etc. so, our refrigerator's ice maker was not fixed for a month and it was a real hassle to set up appointments, etc. Had we been able to use our usual local appliance repairman, there is no doubt in our minds that it would have been repaired properly in one trip, and may have even cost us less...
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Vicky, We would like to follow up with you concerning this matter. If you send your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
