American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have had American Home Shield for almost 5 years now and have had several issues with my home. Have never had an issue with them. They have always been prompt, professional and trustworthy. The companies they send out to fix the issues in my house have always done a good job and have also been prompt and professional. I would definitely recommend American Home Shield to anyone that owns a house.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to hear the great feedback, Kenneth. Thanks
It was the most frustrating experience. False accusations of not having paid my previous service bill - i called to verify that the bill was indeed paid; was put on hold for 45 minutes whilst the woman on the phone checked with the vendor that i did indeed pay them directly as requested upon conclusion of the work; somehow 10 days later when i want to order a service for my AC, i cannot proceed further online until i select a payment method as the system has not been updated 10 DAYS later; am on the phone for 90 minutes- yes 90 minutes and THEN get disconnected!! Tried again next day - meanwhile no AC - same thing - on hold for 45 minutes- finally decided to reach out to the local rep... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I sincerely apologize for this issues that you have experienced regarding your a/c and the wait time. We would like to offer our assistance regarding this matter. Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
So far I have needed to use my AHS insurance twice. Both times they have sent someone out quickly, and the issue was fixed. Good experience both times.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback, Jennifer. Thanks
We had an issue with our AC unit. And we were told by the company that AMS sent out to check the unit would cover the cost except for the full amount for the refrigerant. My husband asked the company if they could fix the repair and add the refrigerant later. When I called AMS about having the unit repaired. I was told that the unit was not covered and that it was a pre-existing issue. Our home was inspected two years prior and there was not problem related to the AC unit. Therefore, if the unit passed inspection that means there was no issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mrs. Jackson, If you can provide your contact information to us, we will look into this matter and follow up with you. Please send your information to us by emailing social@ahslink.com, attention "Consumers Advocate". Thanks
I've had warranties with AHS for 5+ years and the experience has been very positive. Pros include having online service request options which is convenient. Each time I've requested assistance, the contractor has been responsive (typically they've reached out within 24 hours to schedule service) I've never had a service request incomplete. The only con I've experienced is that depending on the type of service needed (i.e. plumbing or A/C ) and the time of year it is, appointments can sometimes be delayed for weeks which would likely be the case with or without a warranty so I don't believe it is the fault of AHS. I would definitely recommend American Home Shield Home Warranty to any... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank for the great feedback, Tamara.
I was very surprised how well the program has worked so far! The AHS warranty came with a home I purchased in the Chicago suburbs. Within the first two months the warranty repaired the Sub Zero fridge, garage door springs, plumbing and a huge (out of network) HVAC/space pack issue. The program works well. The ONLY issue so far is finding a contractor to work on space packs. The automated ticket system could not account for this product. My contractor and I had to wait for 2+ hours to obtain OUT OF NETWORK repair authorization but it was WELL WORTH IT. I would have given them 5 full STARS but the wait for out of network authorization was way, way too long.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Chris, We appreciate the feedback that you have offered and we certainly apologize for the wait time. Thanks
Last week you emailed me that EcoSystems Heating and Air would contact me within 24 hours, No one has contacted me and it has been 6 days though I do realize there was the Labor day holiday. The reason I needed this visit on my AC is because the last team you sent out never fixed my AC. They installed a new compressor and then charged me 780 dollars for freon. The AC works for about 15 to 20 minutes in the morning and then doesn't work the rest of the day. The owner of that company said I was using my system wrong. REALLY you put it on cool there is no other way to use it. Right now I am most likely to cancel my service with AHS even though they have been wonderful until this... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jean, We certainly apologize for this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" we will reach out to you regarding this matter.
I had AHS for a year before I needed them, of course it was hottest week in Georgia when my AC went out on June 21st. I was without my AC until July 5th. Mainly due to the fact that AHS seems to have crappy contractors as their contractors for their warranty service. Then I had some shower faucets that were not working properly, so different contractor. They were waiting on a part that they said had a long lead time and when I finally started asking questions and escalating the issue myself, I was able to get the part that costs $0 because it's a warranty part for my shower and it's a standard stock item. I spent 4 months believing what the contractor said. After reading over AHS... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lore, We sincerely apologize for this issue that you have made us aware of, and we would like to reach out to you regarding this matter. If you can provide your contract number or property address and phone number to us by emailing it to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this issue.
Not sure what I've been paying for all these years. The last time I used AHS to get HVAC service the technician said the issue was not covered at all. So we were out of pocket for the visit with no solution. Furthermore the tech was supposed to get back to us with information so that we could look into finding a solution, and never heard back since. Is this just an elaborate scam?
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, We would like to reach out to you regarding this matter, if you can provide your contact information to us by emailing your contract number or property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
They responded quickly to get a repair company out to fix air conditioning unit. Repair company responded within 72 hours (over weekend) and unit was up and running within a hour of the repair man arriving at our home.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Gary, We really appreciate the great feedback. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
