American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
My most recent experience has been with an a/c unit. First, to get through, it was a 30-45 minute hold time. Once I got through, I had to explain how the previous a/c company they sent out said nothing was wrong, even though the breaker to the a/c unit kept tripping. We paid our $100 fee and then changed the breaker out ourselves. The a/c eventually died within 2 weeks. We called to have a technician come out to verify that it was dead. It was "set up" through AHS for same company to come out, as it was in the grace period of previous claim. Then the a/c company called to say that an electrician needed to come out to change the breaker. Explained that we had already done that. 4... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
This is the worst company I have ever dealt with. They made sure to charge my deductible the minute someone picked up the phone. It idid not matter that they did not do the service and instead sent a plumbing company that did not know what they were doing and left holes torn in my ceiling. I am reporting them to the BBB because they should never take my money and after I have paid them for over 2 years tell me. Oh we don't cover your type of pipes. I have coverage thru the water company as well and they refunded ALL my money sent to them because they could not cover the pipe. BUT the American Home Shield did not. They then continued to charge me after I told them I don't need them... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about the issues that you have experienced. We would like to follow up with you regarding this matter. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will reach out to you regarding this issue. Thanks
Good fast honest and reliable.
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Mr. Johnson, thanks for your feedback. We appreciate your business!
Service from American Home Shield is inconsistent. I've been a policy holder for 17 years and they used to be very good. Recently I requested service for my air conditioner and got a good contractor who took care of the repair in a timely manner. In contrast, my washing machine nightmare began the first week of July and is still not yet resolved. Two different contractors came out; both incompetent and rude...one claiming there was an electrical problem in my home that caused the washer to malfunction. AHS sent out an electrician and ascertained the problem was with the washer. The original contractors, one of whom sent a falsified report to AHS, did not return. I made numerous phone calls... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Diane, We would like to look into this matter and follow up with you. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Not worth your time, money or energy. The absolute worst experience I've ever had in both making appointments and service. I've used AHS four times in the last year, they didn't cover a single claim and sent the worst contractors to my home. You are better off doing your own research, finding your own contractors. $75 each time you file a claim and WHEN (not if) it's not covered by AHS you'll have to spend more time and energy finding a new contractor to provide a second opinion. As an example: our A/C went out, AHS sent a contractor out a week later (during a heatwave). Their contractor quotes us $8500 for a new system. AHS didn't cover the issue. I found my own A/C repair company, they... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Alexandra, We would like to follow up with you concerning this issue regarding your services. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
The contractor did a good job. He inspected the problem and came up with a resolution. It took him several visits to complete the repair and we were very satisfied with the service.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Huiyan, We are pleased to hear that you are satisfied with the services. Thanks for the feedback.
American Home Shield's Customer Service is excellent but the vendors used sometimes are questionable. The company recently assigned to my A/C repair took way too long to perform the repair, over 3 weeks from start to finish. Their reasoning was simply their volume was too high to provide repair any sooner. Not acceptable when temps are nearly 100 degrees!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patti, I am sorry that it took this long to resolve the issue that you have made us aware of. If you provide us with your contact information by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding your concerns.
AHS responded to our request in a timely manner. Local contractors were good with ideas on how to rectify the problem - our air conditioner unit going out in 115 degree heat. It took four weeks and multiple attempts to fix when we collectively decided going the AHS route would not really result in a fix that would last - i.e. we would be calling the repair shop again as the parts for the unit were not likely to work well. It did meet the AHS requirements so we were in a dilemma - luckily the repair place provided a suggestion and a deal on a new unit that we ended up putting in (we were not expecting that bill!) but the good news is that the air conditioner works. AHS not really... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to follow up with you regarding the experience with your services. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate" we will be in touch with you. Thanks.
Contractors referred were inexperienced and not able to solve problem. Customer Service with AHS is unavailable. Sat on hold for over 3 hours!!
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathy, We would like to follow up with you regarding this service experience. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Had my dishwasher fixed in less than a week. It would've been much faster but there was one part they had to order
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing great feedback, Tim.
Top Rated
Our Partner
- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
