American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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It took 10 days to repair my A/C...I live in Las Vegas, 105 plus degrees. That is just way to long! Also takes over an hour to reach Customer Service, where the representatives have little ability to create any urgency. Managers don't come to phone. Facebook messaging gets no action, not even a return call. Bottom line is if you don't have the time to wait, don't pay this company a dime!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wayne, We would like to reach out to you regarding this experience with your services. If you can provide your contact information to us by emailing us at social@ahslink.com, attention "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
American Home Shield is by far the worst provider ever and uses the most incompetent contractors who lie and never show up to do the work. Think twice before ever signing up with these crooks.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Herman, I am sorry to hear this. I would like to follow up with you regarding this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I've had them for 6 months now. I've had my AC go out 4 times this summer and keep getting the same company to come out and "fix" it. So far this summer I've spent over a month out of my house due to AC not working. July 29th my refrigerator went out. It's August 29th and it's still not fixed. I've called 2 times and waited on hold for an hour or more each time. Both times i asked to speak to a supervisor. Supervisors were unavailable and they said they'd call me back. They will tell you that'll you'll get a call within 48 hours. I've yet to receive a response. They're a week overdue on both call backs and i don't feel like wasting another hour on hold to get the same run around. So i... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, Please send us your contact information and we will be in touch with you regarding this issue. Email your information to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Every time I need to talk to AHS rep on the phone, it's at least a 40 minute wait every time. I have had one customer service representative hang up on me when I caught him in a lie. I really do not know how they get so many good reviews. That is what sold me on making the switch. I guess they are manipulating Numbers for the company on the website. I am on the waiting as I am writing this and I have been waiting 50 minutes. I also have issues with the service calls. Things never get fixed, just patched up. I had to make 2 service calls in the past 3 months for my air conditioning. Issue with my main floor toilet that never really got fixed. AHS is my 3rd home warranty... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Justin, I apologize for the wait time and the issues that you are experiencing regarding your services. Please provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in touch with you. Thanks
Helped us out a lot.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the feedback, Dana!
I originally put my request for service on August 31st. I called the plumber they assigned but never heard back. Called him 24 hours later and he said he immediately rejected it because it was sewage which he doesn't do. So I had to call American Home Shield again, waited 37 minutes on hold and eventually got someone who said he would get a plumber here first thing Tuesday morining. Now, Tuesday night sewer still backed up and no one has been assigned or contacted me. We have been without water since Thursday and still no help from AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, We would like to offer our assistance regarding this matter. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will follow up with up with you. Thanks
Whenever it was required to use the warranty, the service was outstanding and always resolved to our highest satisfaction.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mark, We really appreciate the great feedback. Thanks
I have to tell you I’m not happy with my home warranty. I’ve been waiting weeks for parts to be orders. The company that is contracted to fix our appliances never returns my call and it very frustrating. It’s been about two months and our ice machine in our refrigerator is still not make ice. In the middle of summer. Our dishwasher is still not working. We been eating off of paper plates. And our exhaust fan is not fixed. I called for all three to get fix and all I get is we are waiting for parts. I’m so ready to cancel my warranty because it’s just not worth it. Very disappointed.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Monica, I am sorry to hear about the appliance issues that you are experiencing. We would like to reach out to you regarding this matter. If you can provide you information to us by emailing social@ahslink.com, attention "Consumers Advocate" and we will be in contact. Thanks.
Great, quick, detailed job!!! And Simon is great with pets!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing great feedback, Cynthiana!
Long wait times (45min - >1hr) per call for any repair. Do not allow you to choose a contractor and sent a horrible contract plumber (Home Services of the Triad in NC) to do the work. That "AHS approved" contractor was non-responsive, does not answer phone, 2 hours late to first appointment for which they had a 4 hour window to arrive, addition of excessive non-covered charges to the quote, etc. AHS refused to send a second contractor to give a competitive quote and REDUCED the 'cash out' payment amount by >10%. NOTE: The cash out payment amount is at the AHS negotiated rates, so if you use someone else you will not get negotiated rates. As such, your hands become tied... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wendy, I apologize for the extreme wait time, and the issues that you have experienced with your services. If you provide your contact information to us via email we will be in contact with you, please send information to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Top Rated
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
