American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I've read a lot of the comments and I'm not sure how AHS got such good ratings??
I have been with AHS for 4 years and this year they decided to increase my contract from $549/year to $1119/year?????? That's ridiculous. Oh wait, guess how I found out? They did not deduct the automatic payment as they said they would in my renewal letter. So when I called to inquire, that's when I learned the payment had doubled. They just kept referring to the Underwriters. I'm done. I'll save my $50/month for repairs until I find another Warranty company. Prayerfully, nothing will break or need to be replaced!!
The Service Master Company d.b.a American Home Shield (the "Company") failed to reimburse me for costs related to replacing a broken garbage disposal that was covered under my American Home Shield contract. We were advised by the Company's agent on 6/7/18 that our garbage disposal claim was denied because, in the professional opinion of their contractor, there was a jam in the disposal caused by our negligence. The contractor did not see anything that might have caused the jam, but when he inserted his wrench in the disposal's underside, he found that the grinder was frozen. Therefore, he concluded that the problem was probably caused by a jam of our making. On that unverified basis,... Read More
Your warranty is not what you claim it to be. You send out techs. that are not familiar with the product and claim that there is nothing wrong with the product. after they leave I have the same problem.
I'm looking at the top 10 rated home warranty companies and cannot believe that American Home Shield is on the list. My AC unit went out. This is Houston area, 95+ degrees with heat index in triple digits. Tech comes out as scheduled, replaces a part, and leaves. 2 hours later it is not cooling. I call back and have a hard time convincing the guy that it really isn't working but eventually he believes me. The tech comes out again, puts Freon in it-neighbor hears a loud bang and sees smoke....THEN the tech tells me that the compressor is fried (ya think??). Back to AHS: I've decided to upgrade the unit since it used the older Freon that is being discontinued. Repair guy says I need to... Read More
Under no circumstances would I recommend this company. I've spent approximately 4 hours on the phone with them over the last 4 days trying to get an air conditioner problem resolved, have had conflicting comments given by anyone I speak to, had calls disconnected when asking for a supervisor, and still have no service and no appointment 48 hours after the problem began and was reported and the soonest an "emergency" appointment can be provided is essentially another 48 hours from now if that even happens. I am VERY VERY dissatisfied and wish that we could have the funds paid for the policy by the previous homeowner just given to us in the form of a check, cancel the warranty, and let us... Read More
Not even a one star. They are very anxious to sign you up and offer complete coverage on even old appliances. My issue was a a twenty-year-old central air conditioner that worked fine. At the suggestion of my realtor I took out this warranty. The conditioner failed this past month and I was told by their tech that the compressor is shot and was about to die, and that the coils need to be replaced. They also indicated they pay $10.00 per lb for the coolant, never telling you it is $125.00 per lb total. One guess who has to pay the remainder depending on the size of your unit. Mine came to $500.00 . Also, the work to run lines etc into the house is another $225.00 Total 725.00 out... Read More
After being a customer of AHS for nearly seven years and some very positive previous experiences, we have finally hit a problem. We live in a state where the temperatures easily soar into the 90's as well as over 100 degrees in the summer. Our air conditioner has stopped cooling the house and the AC tech was suggesting a larger AC unit. No surprise that AHS would not cover that, but they would also not cover the replacement of a unit the same size. The old unit cooled the house very well for 16 years and now needs to be replaced - but AHS will not cover it and I do not have the means to pay out of pocket. The house is getting warm and we are only at the beginning of the summer time... Read More
I am a current client of AHS but have never been happy with the service. The companies they contract with are below average and more often than not, come from places way outside my local area. AHS does not care about true customer service--you can wait forever on the phone (with them 1st then with their vendor), then wait several days before you can get serviced. My husband insists on keeping them in the event an items needs replacing but I think we'd be better off putting the $50+/ month away ourselves.
I just bought my home warranty with this company an I am very unhappy with the service I have received , called my 5 time keep getting put on hold , then they would just leave you there until it go back to the automated system, it 4 days to get my and central air fixed then it stop within 72 hrs. they sent out a one star company the first time,now they are playing games with me
American home shield allowes their contractors to mark up their prices for parts not covered to astronomical levels. I needed my water heater replaced so they sent a guy out to look at it, he agreed it was shot and made us an appointment for a later date to remove and replace it. That night I found out there was a $1,010 COD that I was responsible for paying for parts, and they gave me a list of the parts. So I googled the parts at home depot .com and they were about $150...so I was to be with out hot water for over a week AND have to pay more out of pocket than I would to do it myself or even have an honest handyman do it. American home shield also does not always have very good... Read More
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
