American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company has the worst customer service they I have ever experienced. My A/C had been out for a week, I’ve called every day and still do not have a contractor scheduled to come look at it. Each time I call AHS, I get the same run around from each representative. I have told all my friends and any realtors that I know to stay away. It’s a scam.
Absolutely the worst customer service experience of my life. STAY AWAY FROM AHS!
How on Earth is this company rated so high on this website? The only thing I can I can figure is they paid this site off to give them a good rating. This company is an absolute scam! They actually don't repair anything. They wear you down until you have no other option then to do it yourself or call a real company to get something fixed. When you finally get through to someone expect your hold time to be at lest a half hour, and also expect nothing to get resolved. It is absolutely amazing how this company could consider itself anything but a scam!
Extremely unreliable and unprofessional network of contractors. I live in NJ suburb and they assigned a provider 50 miles down who was a no show after 48 hours of service request. 2 contractors never bothered calling me to schedule appointment, I left several messages. The customer service has a long call hold time. Spoke to 3 service reps within 6 days who continued to change the non-professional contractors on me and the waiting clock starts all over each time a new contractor is assigned. After 6 days of misery and without having any repair done on air conditioner, I cancelled my two policies with them.
AHS is the worst company. I have gone 5 days without water!!!!
AHS is NOT a good company. The sales reps have no clue on what they are selling or trying to fix. I was on the phone for 2 hours today about a repair only to find out online that they don't even cover it anymore! Not one person at the company told me that. WTF! They use the worst companies also to "try" to fix the problem. It has been more of a pain in a#$ then its worth.
This has got to be the WORST company I have ever had to deal with! The customer service SUCKS and the companies that they contract with are so INCOMPETENT. Don't waste your time or money on this company. Find another warranty company if your looking for a home warranty.
They suck,they lie,they are incompetent ,their contractors are useless liars that do not show up
It’s the worst ever experience I ever had people save your money this home woranty big scam between them and the sub contractor they use 2 years we never have any claims to change water heater I have to pay $550 for labor???? So what’s covered SCAM SCAM SCAM WATCH OUT DONT WASTE YOUR MONEY
No way these guys are rated that high! Worst company to deal with. I guess they're using bots to vote them up!
Top Rated
Our Partner
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Limited Time Offer: Save $150
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Covers some pre-existing conditions
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30-day workmanship guarantee
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Option to use own contractor in some cases
