American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I would not recommend this warranty unless you want to loose out on money & spend lots of time on hold.
Please do not use American Home Shield for you warranty issues, customer service is the worst! Phone calls are a joke, every time I have called the reps have been from the Middle East there communication is impossible they have no idea what our needs are in the United States. One rep noted on my work order that I had a leak in my water closet!!! Really and when I called to add that the 2nd toilet be checked no one could send me a confirmation that the addition was made, although they send you a confirmation for initial call but are unable to do it for add on. They all act like the are trying to help but they lie and then disconnect you and do not call you back even though your phone... Read More
My air conditioning line was stopped up. Not realizing that the drain lines were not covered, I requested service. After paying $100 fee, the tech attempted to clean out the line, but only half did the job. Still dripped where it was not supposed to, so had to pay another $125 for a real air conditioning repair company to come out and really fix the problem. You should have told me when I requested service that it wasn’t covered. Will not be re-signing.
Stay away from Home Warranty America! They steal people's money the legal way. I had a plumbing problem in 2016 and they sent me someone to resolve the issue. At that time, I had coverage only for inside, not for outside. The person who came did not put a camera to see if the pipes were clogged. He just used the snake to open the pipes and then he left. We did not have any issue for a year, but the problem started to come back in 2017, but it was not as bad as it was in 2016. I called them again to ask them if we are covered if the toilet floods and ruins our wood floor in the hallway and they said told us that we are not covered. Then the ordeal started between me and the company...When I... Read More
They were a company until they got too big and changed the prices. Say you purchased the package for $43.00 so the you pay the service fee for a breakdown which where I lived is around $65.00 service call then you pay Home shields $60.00 for them for calling service company. Then they fixed my A/C unit and it cost me another $480.00 for freon,that is bad. That is why I am dropping the coverage.
Looking for a new Home Warranty co. Call for A/C not working. 75.00 service call then they only pay 10 for freon when its 100.00 so all tolled a warranty I pay for have not used in maybe 3years 75 +90 +200 for something repair co said i needed so 360.00 dollars later. Im sure if i did not have the warranty it would prob cost me 290.00 complete rip off
I’m am very disappointed with AHS. I have been having the same issue since May 2018 and every time I call in, the line get disconnected. I have requested multiple supervisor call backs and received NONE. They sent 3 different companies out and I have had 4 repeats issued against theses contractors and my refrigerator is still leaking. This is bad business and they do not provide the level of service they advertise
not a good company at all ---- stall stall stall on fixing AC so you have no choice but to fix outside of warranty. Stay away
I’m afraid AHS is not what they used to be. Purchasing a home warranty for a property up for sale turned into such a hassle we had to cancel the contract. Company at first, refused to bill in a yearly installment. After a 2 hour call confirming that they could in fact do a yearly bill, they then refused to send said bill so we could tranfer the funds into our banking account.
Each customer service rep we spoke to read from a script and would not deviate from the script without putting us on hold for long periods while they tried to figure out what to say next. I hate to think what getting service from them now would be like.
1 star is too much for this review.
My AC broke on July 3rd... today is July 23rd they still did not fix AC. Horrible customer service, I had to pay $3500 for the compressor because they said they don't cover it. What is the purpose of the warranty when you have to pay even more than it cost..... and 3 weeks later they still did not come to fix it. They outsource to contractors that you cannot reach, their mailbox is always full and they don't show up for appointments 5 times now, only promising that they will call, but they never do . Stay away from the company.
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- Covers some pre-existing conditions
- 30-day workmanship guarantee
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