American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I hated this company i call in about my air went out after the guy came out days later I still didnt know what was going on they don't communicate well me call was not took as a energy
I've just had the worst customer experience with any company or service to date. I called Saturday to submit a service issue for a non-working air conditioner. The service agent took my payment over the phone and told me it would be 24 hours before the service was scheduled. I received a text from a provider saying they would contact me in 24 hours. I did not receive anything and called American Home Shield. After being disconnected from their service line 3 times, I finally was able to speak to "Chet" who told me the service was transferred to another provider and it would be another 24 hours before anything was scheduled. I told him this needed to be escalated, as it is their... Read More
I think this co. is a scam I had this for a few years and every thing I had repaired you wouldn't cover so my out of pocket was really high. Just seems like a waste of money.
Stay far away from this company. Just cancelled I only hope she deleted my phone number like she said she would so they can't harass me with calls again.
They rip you off no service n take one hour to answer the phone I’m trying 45 days to replace my cook top still nothing yet they are crook don’t trust them
I now have 4 years of experience with AHS, first 3 years were no problem, this will be my last year! First off, whether you make a claim online or over the phone, expect to wait at least 2 days to get connected with a contractor, or sit on hold for at least an hour while making the claim...and their systems are ALWAYS down. I was told I could schedule my own vendor for A/C when they couldn't get anyone sooner. Went through all the right steps and am only getting reimbursed $44. They are telling me I'm getting $119 back, but then they deduct $75 out of my account for the "service call", so the net amount I'm getting back is $44, they don't seem to get that. I paid $196 out of pocket bottom... Read More
I purchased hoe warranty with them. They charged me more than cost price. During service call they asked me to pay the service call plus Freon price less $10. I cancelled service order. They cancelled my contract. I am unable to locate check they sent. I have called them four times regarding this. Each time it is 4 minutes to an hour. I am still on my fifth call trying to resolve this. This is true account. Buyer beware. I am yet to get my money back. They charged me for processing fee as well. Horrible, horrible company
The consumer Advocates rating is fraudulent! There is no way in God's name that American Home Shield has a 9.8 rating and a 10/10 for reputation! They are one of the worst home warranty companies doing buisness today. If you can call it that. They take your money and NEVER pay for a thing. As an attorney, I understand contracts. I have thoroughly read each and every word of American Home Shield's warranty. Yet, they would do everything they could to deny every claim. A couple of employees verified this on the phone. They went as far to say how much they hated their jobs and didn't care if they were fired. They just wanted customers to know what was really happening. Just like health... Read More
This company is a joke. My A/C unit has been out since Friday 8/27/2018, they were to rush the work order today is Wed and still nothing. I have a leak in the A/C unit which destroyed by mother board and motor they will not cover due to leaking. Why have them if they are not going to fix it. They sure know how to take your money every month and not repair anything.
After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS (dba HSA) for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre-existing condition." My blower motor did NOT breakdown due to a pre-existing condition. It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown. My entire HVAC system has not had any malfunctions whatsoever prior to the motor breakdown on... Read More
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
