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Hippo Home Insurance Review

60 Customer Comments & Reviews - see all comments
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Hippo is a company that offers modern insurance boosted with preventative smart home technology. The company transacts all of its customer business online or over the phone, and is noted for its plain language policies.

How is Hippo rated?

Breakdown

4.8/5
Coverage Options
4.5/5
Pricing and Discounts
5.0/5
Customer Service
5.0/5
Financial Strength
4.8/5
Add-On Coverages

Overall Rating: 4.8 / 5 (Excellent)

Hippo is a new, fast-growing company.

Hippo focuses on the customer experience and attempts to dispense with insurance jargon to make buying and understanding a homeowners insurance policy easier.

Financial Strength

Financial Strength - 5 / 5

Hippo is not an insurance carrier, but rather an insurance agency. Its policies are underwritten by well-known and financially secure insurance carriers.
Underwriter

Customer Experience

Customer Service - 5 / 5

Hippo is accredited by the Better Business Bureau, although it is not currently rated by the institution. The company has a 2.8 rating on Trustpilot, although it only has three reviews on the website, hardly enough to have a consensus.

Their website, however, enables prospective customers to obtain a quote by simply filling in the answers to a few plain-language questions.

Customer Ratings

Trust Pilot Rating
2.8 out of 5
Date Collected
2022-09-21

Hippo Coverage

Coverage Options - 4.8 / 5

The house, other permanent structures, personal property and liability are all covered by home insurance through Hippo.

The policy extends coverage to include home office equipment, which has become a permanent staple in many homes.

Hippo also provides eligible customers with certain home safety equipment.
Basic Coverage Types
Dwelling Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Water Backup Coverage
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Customers who need to file a claim, do so by filing it directly with the insurance carrier that underwrites their policy. Hippo facilitates the claims process and will guide you through completing your claim through its concierge services.

Household Discounts

  • Home Safety Features

Contact & Additional Information

Homepage URL
Company Phone
(800) 585-0705
Headquarters Address
150 Forest Ave, Palo Alto, CA, 94301
Year Founded
2015

What We’re Hearing From Our Readers
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Customer Comments

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Daniel S
7/15/2018
Fastest quote on the web. Better coverage for a good price. Reached out to support once re a billing issue and they were responsive and followed up. Loved the earthquake kit I received after renewing my policy.
5 People found this helpful.


Cathy M
12/24/2019
The price is pretty awesome. Hopefully, will never have to use the insurance. I would have given 5 stars, but their login process to the customer portal is awful. Instead of requiring one to just log in with a secure password and security questions, there is this ridiculous added layer to get a security code from one's email account and then cut and paste it into a verification box. I can't tell you how much I hate this. So, so, annoying!
4 People found this helpful.


Mr P
12/7/2018
I am very impressed with Hippo insurance. I can not stress enough the ease of the quoting system online. I have never seen anything so simple, straight forward and easy to understand. The rates are so much cheaper as well. You will not be disappointed.
4 People found this helpful.


L
Laurie C
7/31/2018
I am so impressed with the level of care with this company. The policy is one of the best I have ever purchased for my historic residence. Keep up the good work!
4 People found this helpful.


D
Dan
7/15/2018
Excellent service from beginning to end, with very knowledgeable and helpful people in every position. Very easy interface and convenient website.
4 People found this helpful.


Paul S
6/2/2021
I paid for a one year policy, DID NOT RENEW. They charged me anyway. Stay away from these scam artists.
3 People found this helpful.


kent.thornell
2/29/2020
This is a rating on the pricing and purchasing of house insurance. I have yet to experience how well Hippo handles claims: The price of my house insurance with Hippo was 1/3 less than the next best quote I got AND the coverage amounts were higher. I have found no better rates or coverage available anywhere. The sign up for insurance was very simple, to the point and fast. I am also impressed that I was not charged extra to make monthly payments rather than a lump sum for the year.
3 People found this helpful.


L
Lior G
7/15/2018
Delightful home insurance! It took less than 5 minutes to get a quote and buy insurance for our new home.
3 People found this helpful.


Peter T
4/6/2021
Terrible company, my payments are impounded. My bank paid for my insurance premium, before it was due. I received a nasty letter from them stating that my policy was going to be canceled due to non-payment. I called them up telling them that I have proof that it was paid. They told me because of a increase in the policy they did not receive the full amount, I told them they never sent me a letter stating that. Plus to be covered again I would have to get a new policy.
2 People found this helpful.


K
Ken
1/18/2021
I totally understand about the low introductory rate or fee which businesses may offer to potential customers to earn their business or to encourage them to switch whatever account they mingh have with the other company to them. However, please do not lie or mislead your potential customers about the “low” rate your company is offering that it will not increase or it will increase very minimally when the policy is renewed in the following year. A year ago I spoke with a HIPPO Sales agent. I specifically told him that I understood about the low introductory rate the he was offering. I further asked him if the rate he was offering me will go up next year and if it will then how much... Read More
2 People found this helpful.



Top Rated
  • Wide selection of home insurance discounts - Online Quotes in Minutes!
  • Covers common occurrences like fire or theft and accidents
  • Protect Your Valuable Items (Electronics and Jewelry) 
  • A Wide Range of Excellent Coverage Options