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USAA Home Insurance Review
28 Customer Comments & Reviews - see all comments
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Founded in Texas in 1922, the United Services Automobile Association (USAA) is an insurance, banking, and financial services corporation focused on serving the military community. The company, founded by 25 U.S. Army officers looking to insure each other's vehicles through a reciprocal inter-insurance exchange, has since expanded to offer related services such as life and homeowners insurance.
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28 Customer Comments & Reviews
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USAA stands for Universal Scam Across America - way worse than Wells Fargo - targets America's veterans - BE AWARE & BEWARE
Thwere is no record of PNC Bank having perchassed or owning USAA. In 2020 PNC sued USAA for patent infringement. Charles Schwab purchased USAA's Investment Division. Any further information about PNC Bank and USAA would be appreciated.
As a USAA senior member of over 44 years - it is NOT the same company my father and uncles help to foster as the company stands on past record and policies - NOT on current administration and practices. There has been a significant company company business "cultural" shift since acquired by PNC Bank. Still, not fully exposed - USAA questionable and ethical insurance practices are being challenged in not only individual legal challenges but in "class action" suits nationwide as well as being reviewed by both State and federal agencies. USAA has prospered and grown not so much to better serve the interests of U.S. military and veterans - while expanding eligibility for other insured - but... Read More
We have had personal property insurance on our Townhouse for over 20 years and never had a claim till last May when a leak in our shower stained the living room ceiling. We had the leaking pipe repaired and then had the celing repaired, so far we have spent over $5K and have had a terrible experience with the USAA claims adjusters.First the claims aduster was replaced several times and the new adjuster had to familiarize herself with our case, then USAA kept telling us they needed more details from the Condo association, we have been trying for over 4 months to have our claim processed and have spent countless hours going back and forth with USAA and our Homeowners association, as of today... Read More
11-year USAA member here. We have checking, savings, 2 homeowners policies, 4 auto policies, 1 personal property insurance policy, 2 auto loans, and a credit card with them. We purchased mold endorsements with our policies at the time of creation. 2-years ago, we repaired a plumbing leak behind our washer and dryer, and confirmed there was no mold damage. When replacing floors recently, we discovered mold on the baseboard extending onto the studs surrounding the area where the leak occurred. After filing a claim with USAA and providing proof of repairs, pictures of damage, professional inspection, and testing results confirming the source, our claim was denied because it was not... Read More
USAA HOMEOWNER'S INSURANCE IS TERRIBLE. I HAVE RECEIVED 4 NOTICES THAT MY INSURANCE IS CANCELLED, WHEN I SIMPLY CHANGED IT. I KEEP HAVING TO CALL TO CONFIRM MY INSURANCE & HAVE SPENT WAY TOO MUCH TIME WORRYING OVER IT. DO NOT GO WITH USAA. THEIR STUPID, INANE COMPUTER SYSTEM GENERATES THESE DOCUMENTS WHICH HARASS YOU ENDLESSLY. USAA also screwed up with our investments there. They keep changing the company which manages investments. Not all tax documents were sent, and I had to pay a CPA a 2nd time to amend my tax returns. USAA has gone through too many changes & cannot manage all that they are trying to do. The people on the phone are nice, but say that they can't fix any of these... Read More
It is time to leave USAA the management has changed. They used to be the best insurance company, but over the last 20 years they have dropped to a B rating. They take anybody now not just military. I have over an 800 credit rating, but I can't a loan from them. I can never talk to anybody in person. I am going back to State Farm where I feel like an actual person. Their insurance coverage is usually about half of what it should be, so plan on losing money if you have to make a claim.
USAA quotes you a homeowners price and then changes it, and even posts the change under the wrong area - I assume so you don't see it. Worst company to deal with - but they all say "Yes Sir - Yes Ma'am" because that makes everything better.
I WOULD NOT RECOMMEND anyone use this company! Here's why: I joined USAA when I was active duty and have now been a member for over 45 years. During that time I have watched USAA deteriorate in it's quality and customer service, especially after it was allowed to move into banking and financial services, and increased it's control over additional options to fleece it's customers. In my 45 plus years I've submitted 3 claims two of which were for auto accidents (that were not my fault) both times the other drivers (one a USAA member) ran either a stop sign or stop light and totaled my cars. In both cases I had to fight to get even enough money to get a replacement vehicle anywhere near... Read More
I filed a claim on my home in September of this year. I've turned in all the paperwork, police report, invoices ( I already paid out of my pocket.) totaling over $15,000. I've been getting the run arounds from their field claim adjuster. All I'm getting is useless apologies and no action on getting my claim paid. USAA how you got a 4.5 rating is beyond me this is my very first ever claim on my house and you all failed me big time. I got auto insurance, renters insurance, with them as well. Guess what after this I won't anymore
Top Rated
- Wide selection of home insurance discounts - Online Quotes in Minutes!
- Covers common occurrences like fire or theft and accidents
- Protect Your Valuable Items (Electronics and Jewelry)
- A Wide Range of Excellent Coverage Options